Optimum - Nebo Reviews 2

I purchased a NEBO flashlight approximately six months ago and was initially satisfied with its performance until I contacted the company regarding a defective component. I initially offered to purchase the replacement part, given my assessment of its plastic construction as a potential point of failure.

However, I was informed that individual parts are not supplied and that a full replacement would be issued. I subsequently provided the requested photographs and proof of purchase. Two weeks later, I received notification that: 1) parts are not covered under their lifetime warranty; and 2) the specific model has been discontinued. This situation is concerning, especially considering the potential for widespread issues with this particular component. Given the unit's price point of $30.00, NEBO's business strategy appears to be quite profitable.

If you are seeking an economical flashlight for non-critical illumination needs, the NEBO product may be a suitable option.

However, it is important to note that the manufacturer, a Chinese company, appears to offer limited support for their product beyond its initial presentation and aesthetic appeal.

Customer service does not exist. I was on the phone for over an hour with customer service trying to get internet plan set up for my apartment in NC. I recorded the entire call of them putting me on hold multiple times asking me random questions and wanting me to pay for internet when before it is even set up and I may not even be able to even have their internet at my address. so why am i about to pay $60??? They eventually hung up on me while i was on hold with them and had to call them back. Also all customer service is outsourced to India and another country so it is extremely hard to understand there questions and it generally seems like a scam by how they act. Optimum does not care about the customer service as they have little to no competitors in my area so majority of people HAVE TO go through them.