Optimum - Litchfield Reviews 2

I had a very frustrating experience trying to cancel my Optimum service. When I initially called to cancel because I had already switched providers, I was pressured into staying and offered three months free. I clearly explained that I had already moved on, but the retention process felt extremely aggressive.

Two months later, when I contacted them again to finalize the cancellation, I was told I owed money. This led to multiple back and forth conversations about amounts due, fees, and charges that were never clearly explained up front. From my perspective, it ultimately felt like I was charged a cancellation fee despite trying to cancel earlier.

To make matters worse, my monthly bill had been 65 dollars, and during the retention conversation they suddenly offered to reduce it to 30 dollars per month. That alone makes it feel like I had been significantly overcharged the entire time.

Overall, the experience felt predatory and unnecessarily complicated. Canceling service should not be this difficult.

This company is a SCAM . I never signed up for mobile , they got my credit card .
They bill me every month ! I called , 4 hours on the phone with 9 agents ! They wouldn’t cancel my service ! This is a nightmare ! Don’t ever go near this horrible company !!