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Optimum - Huntington Reviews 1

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TrustScore 3 out of 5

3.2

Cell Phone Store
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Location

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1070 East Jericho, 11743 Huntington, New York, US

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(866) 950-3278

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Company details

  1. Cell Phone Store
  2. Cable Company
  3. Internet Service Provider

Written by the company

Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs.

Contact info

  • 1070 East Jericho, 11743, Huntington, New York, United States

  • (866) 950-3278

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Worst decision I could have made. Awful awful service

Two and a half weeks using this service and it has been an absolute nightmare. It’s like going back to dial up. Customer service just about had me in tears. The rep kept speaking over me and not letting me speak. I had to make the same request 10-15 times. Took 6.5 hours to receive a call back. I have never been unable to connect to my wifi. Ten years with Verizon and no issues ever. I cannot connect at all now and optimum is my internet provider!!! They stole all of my data and charged me $6 for 1GB and forced me into slow speed and admitted all of this over the phone. They had zero regard that I needed to get to the hospital. I have never experienced such an awful customer service from any company in all my life.

14 August 2024
Unprompted review
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Reply from Optimum - Huntington

Hey Cara! This is certainly not the kind of experience we want you to have, and we want to address this internet issue and your customer experience immediately. When you can, please email us at BrandReviews@optimum.com with the Optimum account number, complete address, and a brief description of the problem for help. - Andre

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