Optimum - Hendersonville Reviews 2

Oh my God, where to start? It should be a simple process to cancel my service. But No. They have phone zombies working for them. These people do not know how to help. They think by wearing me down, I will stay with them? Seriously? Not only am I reporting Optimum to as many regulatory commissions that I can, but I will NEVER, EVER, EVER, EVER choose Optimum again. And I will share this very unpleasant experience with whomever asks me for a referral. Please. Whoever reads this, take them to account for the WORST customer service of any company on this planet!

My experience with Optimum in Hendersonville, NC has been beyond frustrating and completely unacceptable. I moved to a location where they do NOT provide service. I contacted them to cancel my “pay-as-you-go” contract and was told I couldn’t cancel — even though they were fully aware they cannot provide service at my new address.
They continued to bill me for THREE MONTHS for services they were physically incapable of delivering. On top of that, they added late fees. Charging someone for a service you cannot provide is outrageous. Adding penalties for nonpayment of unusable service is even worse.
Instead of handling the situation reasonably, they hid behind policy and continued billing for nothing. This feels predatory and completely unfair to customers who relocate outside their service area.
If this is not corrected immediately, I will be filing formal complaints with the Better Business Bureau (BBB), the Federal Communications Commission (FCC), and the North Carolina Attorney General’s Office. Customers deserve ethical billing practices and basic common sense when service cannot even be provided.
Extremely disappointed.