Optimum - Elizabeth Reviews 2

After being a optimum internet customer that always paid my bill on time and endured 5 years of poor service before finally getting fed up and canceling service after extreme pressure from the retention department, optimum decided to place a errorous charge of $192.00 for a mobile phone i never received or agreed to. Five years ago optimum reps tried unsuccessfully to sell me a bundle including a free phone which I never agreed to. Keep in mind, this was five years ago. I had no idea this still existed, I never received a bill or account or phone from optimum. Now,this charge has dragged down my excellent credit score. Shame on Optimum for seemingly trying to punish me for canceling by creating a fraudulent charge from five years ago to strong arm me into paying a collection agency $192.00 that I don't owe. I know optimum is struggling to keep customers due to poor service and incompetent workers but to stoop to this level is a new low even for optimum. I have filed a formal complaint with FCC to resolve this issue and have this charge completely and permanently removed.
Please stay away from optimum they don't know the meaning of integrity and honesty. How sad. Shame on optimum, I hope they go under. Horrible organization.

Tried to transfer from T-Mobile to Optimum Mobile. Was a simple process to transfer from Verizon to T-Mobile 3 years ago, but Optimum is a different story. Because we were Optimum internet customers, they kept hounding us to get Optimum mobile. Got misinformation from both local reps in-store and Optimum customer svc on the phone. Price kept going higher as more and more fees were being added (not taxes - Optimum fees!). Had to spend 4 hours in the Optimum store while they figured out how to make transfer. They finally transferred the service from T-Mobile to Optimum and took our money and then told us the phones weren't available for 2 days. It's been 10 days, still no phones so we are going back to T-Mobile. If this is the customer service you get as a new customer, I don't want any part of it once I've signed a contract.