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Optimum - 174th Street - Bronx Reviews 2

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TrustScore 3 out of 5

2.9

Cell Phone Store
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Location

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961 East 174th Street, 10460 Bronx, New York, US

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(800) 735-5379

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Company details

  1. Cell Phone Store
  2. Cable Company
  3. Internet Service Provider

Written by the company

Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs.

Contact info

  • 961 East 174th Street, 10460, Bronx, New York, United States

  • (800) 735-5379

2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

What a shambles of misinformation and…

What a shambles of misinformation and downright lies as to billing practices even before installation. Talked with Ahmed, the CSR. Never the same story. Always more money needed. READ THEIR HORRIBLE REVIEWS. AVOID Opitimum at all costs and avoid peril to your bank account or credit card. They will steal.

16 December 2025
Unprompted review
Optimum - 174th Street - Bronx logo

Reply from Optimum - 174th Street - Bronx

Hi Bruce. We take our customers' experiences very seriously, especially when it comes to their bill and we want it to be accurate and transparent. We would love an opportunity to address this and any other billing-related issues with you right away. Please email us at BrandReviews@optimum.com with your account details, and we’ll assist you right away. Thank you for giving us the chance to help. ^Andre

Rated 1 out of 5 stars

Beware! Misleading and Aggressive Sales Tactics



I am extremely disappointed with my experience with Optimum’s sales agent. I was misled and pressured into purchasing a phone under false pretenses. The agent provided inaccurate information about plans, costs, and benefits, making it seem like I had no other option.

This was not a simple misunderstanding—it was deliberate misguidance. I trusted the representative to provide honest information, but instead, I was tricked into making a purchase I did not want.

Optimum needs to take responsibility for the unethical practices of their staff. Customers deserve transparency and honesty, not manipulation. I strongly advise anyone considering Optimum to think twice and be extremely cautious.

This experience has left me frustrated and regretting my decision. Companies should be held accountable for deceptive sales tactics, and I hope this review serves as a warning to others.

30 September 2025
Unprompted review
Optimum - 174th Street - Bronx logo

Reply from Optimum - 174th Street - Bronx

Hello, there. I totally understand the frustration. I'm very sorry for the poor experience. That definitely not what we want for our subscribers. We'll be happy to check on this matter for you. Please send us an email to BrandReviews@optimum.com so we can assist you right away. ^Andre

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