Optimal Solicitors Reviews 

1,285
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... See more

Company replied

Rated 5 out of 5 stars

Vicky Sumner at optimal was amazing. She was my case handler and managed to get me exchanged within 28 days!!! From the off, with our first introduction, she was clear and approachable. Things got don... See more

Company replied

Rated 5 out of 5 stars

Amazing conveyancing for our recent house move. Someone always answers your questions in a quick manner. When the lead caseworker is off someone else answers, deals with any enquiries and showed good... See more

Company replied

Rated 5 out of 5 stars

This is the second time I dealt with this firm after my purchase fell through the first time. More recently my case handler was Vicky Sumner, she was very professional throughout. The convencing proce... See more

Company replied

Company details

  1. Law Firm
  2. Civil Law Attorney
  3. Family Law Attorney
  4. Personal Injury Attorney

Written by the company

Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Replied to 63% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,285)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and nice service help…

Very professional and nice service help me a lot with my divorce case, high recommended.

22 November 2023
Unprompted review
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Reply from Optimal Solicitors

Good morning, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided. Many thanks

Rated 5 out of 5 stars

Leighton was extremely responsive…

Leighton was extremely responsive throughout our remortgage. We had a number of issues caused by third parties any issues or queries. The costs were also very competitive vs another quote we had.

Cannot recommend more highly!!

22 November 2023
Unprompted review
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Reply from Optimal Solicitors

Hi Kim, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Leighton. Many thanks

Rated 5 out of 5 stars

A professional and speedy service

A professional and speedy service. Reassured me along the way whilst buying my first home. Caroline was lovely and got the job done.

31 October 2023
Unprompted review
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Reply from Optimal Solicitors

Hi Rick, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Caroline. Many thanks

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!! Great communication, skills, knowledge and experience 👌
Fantastic team and great job!😍
Fast service 😉

Caroline and Magdalena big thank you ❤️

Anna

20 November 2023
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Reply from Optimal Solicitors

Hi Anna, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by both Caroline and Magda. Many thanks

Rated 5 out of 5 stars

Consultation Review

The lady solicitor we spoke to explained everything to us in an easy-to-understand way. Very polite and very professional. Answered all of our questions in full.

6 November 2023
Unprompted review
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Reply from Optimal Solicitors

Hi Megan, thank you for taking the time to leave a review. We are pleased that you were happy with the consultation given by Naomi. Many thanks

Rated 5 out of 5 stars

On the whole really good

On the whole really good, i was a massive fan of the on-line portal for the uploading of documents but that just might be me.
Got sorted and completed on the right date. Thanks to the team at Optimal Solicitors and our mortgage advisor.

6 November 2023
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Reply from Optimal Solicitors

Hi Nicola, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 3 out of 5 stars

taking too long its been nearly 2 months

when I actually receive a copy of the title which btw was only a transfer of equity I will submit a review. As it is the process is taking a long time just to add my spouses name to the deeds so I'm not so happy no.

Still not happy still waiting for copy of title. Not got my name on title as yet as I have contacted land registry they are waiting for paperwork! You took my hard earned money and its taking so long so very unhappy with the service and would NOT recommend.

2 November 2023
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Reply from Optimal Solicitors

Hi Susan, thank you for taking the time to leave a review. We are disappointed to note you were not happy with the speed of the transaction. Unfortunately, the application is now with the land registry and we do not have control over how quickly that process will take. If you wish to discuss your concerns further, please do not hesitate to contact us.

Rated 5 out of 5 stars

Great communication

Just perfect !!!

31 October 2023
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Reply from Optimal Solicitors

Hi Mariusz, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Caroline in our conveyancing team. Many thanks

Rated 1 out of 5 stars

Do not choose this company

Do not choose this company.
Profit - oriented company.
I lost a certain amount of money irretrievably through Optimal Solicitors. Lack of proper concentration regarding my case ,how much it may cost,as lawyers see it .Every now and then, someone else would handle my case and lose the documents.
I lose time and money.

7 November 2023
Unprompted review
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Reply from Optimal Solicitors

Hi Sebastian, thank you for taking time to leave a review. We are sorry you are not satisfied with the service provided. We would like to direct you to our terms of business and letters of engagement which sets out our costs in relation to the matter. Should you wish to discuss this further, please do not hesitate to contact us.

Rated 5 out of 5 stars

Very professional in every way and…

Very professional in every way and really chase the other parties so much that were holding the chain up. Always kept in contact with updated information

30 October 2023
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Reply from Optimal Solicitors

Hi Mrs Demou, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 5 out of 5 stars

Our total sale and purchase only took 8…

Our total sale and purchase only took 8 weeks from the initial viewing to completion so thanks to Wessley, Natalie, Nafeesa and Mandy for making this happen.
It was unfortunate however that finalising the completion process took much longer than hoped, which prevented us from picking up the keys until 3.30pm, which caused the removal team to be waiting for at least 3 hours before they could start to unload. Therefore the completion process in my opinion requires streamlining in order to expedite this process, particularly on a Friday.

27 October 2023
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Reply from Optimal Solicitors

Hi Glyn, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Natalie and others within our conveyancing team. Many thanks

Rated 5 out of 5 stars

Lawyer's are professional

Lawyer's are professional and always want to find any resolution to help

2 November 2023
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Reply from Optimal Solicitors

Hi Piotr, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

Perfect

Thank you for everything!

1 November 2023
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Reply from Optimal Solicitors

Hi Doina, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

Selling.

I dealt with Natalie for the sale of my property. She was great throughout the whole process! Always helpful and responded to calls and emails quickly. Would highly recommend her to friends and family! Thank you again!

25 October 2023
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Reply from Optimal Solicitors

Hi Jodie, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Natalie in our conveyancing team. Many thanks

Rated 5 out of 5 stars

Excellent from start to finish

Great working with Caroline and Nafeesa. I had a short window as I'd been transferred from another solicitor and she was very efficient in getting the deal done. Thank you so much for all your help. Definitely recommend their services.

23 October 2023
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Reply from Optimal Solicitors

Hi Nigel, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by both Caroline and Nafeesa in our conveyancing team. Many thanks

Rated 5 out of 5 stars

Good communication and work hard

Have used several times - they work hard, respond in good time and are pretty hard to beat on price. We had Natalie M and she is lovely.

12 October 2023
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Reply from Optimal Solicitors

Hi Natalie, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Natalie in our conveyancing team. Many thanks

Rated 1 out of 5 stars

very unhappy

unfortunetly i am not happy about the servic i rcive this time .
Firstly the communication was very poor and difficult , when i was calling no on would pick up the phone .
No one would respond to mme emails as well even thou i did send a lot.
The was even one time a call booked for a specifick day and time and no on bothered to call on that day witch cosed me thouther to lous time as need a translator .
The second this is the amound of money for me compensation was pitfoul not speakeg abou tthe amound you tok form it .
Unfortunetly i will never recomend your company to anyon as the comunication is poor , the time it toooks to sort it out and then the compensation .

9 October 2023
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Reply from Optimal Solicitors

Dear Barbara

Thank you for taking the team to leave a review.

We are sorry you were not happy with the service. It would appear your not happy with the level of compensation received nor the amount we charged for dealing with the matter for you.

We refer you to our terms of engagement, including costs, which you signed and agreed at the outset. You therefore had full knowledge of the amount payable from your initial engagement with us.

if you do wish to discuss the outcome of your claim further, please do not hesitate to contact us.

Rated 5 out of 5 stars

Helpful and knowledgeable

Helpful and knowledgeable. Positive experience

16 October 2023
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Reply from Optimal Solicitors

Hi Craig, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our Family team. Many thanks

Rated 5 out of 5 stars
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Reply from Optimal Solicitors

Good Morning, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 5 out of 5 stars

Vicky Sumner is the one you need @ Optimal

Vicky Sumner at optimal was amazing. She was my case handler and managed to get me exchanged within 28 days!!! From the off, with our first introduction, she was clear and approachable. Things got done, reassured me, had a positive mind frame and had great knowledge on the whole process. My property had a very tight exchange deadline within 28 days and we beat that with days to spare. Trust Vicky!

31 August 2023
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Reply from Optimal Solicitors

Hi Ahmed, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky in our conveyancing team. Many thanks

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