⭐️ Nice product and easy design options. Delivered on time and it came out beautifully. I’m overall very happy with it 🙏🏻 ❌ more colorful photos appeared darker on final product. It came with... See more
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Min beställning kom aldrig. Supporten var först inte tillgänglig men när jag äntligen kunde skriva till dem fick jag detta svar och har sen inte hört av dem eller fått mer svar. Har betalt ca 100... See more
Company replied
When we gladly got our Wedding Photobook we notice noticed some double photos, and it was me who had uploaded wrong. Luckily the agent who helped me showed only pure kindness and support! Superb cus... See more
Easy platform, fast delivery. The photo wall caldendar end result was high quality, even though some of my pics were old snd low resolution. I will be definitely using optimalprint again.
Company details
Information provided by various external sources
Skapa och beställ kvalitetstryck online. Vi fokuserar på hög kvalitet i både design och kort. Du har alltid 100 % kvalitetsgaranti hos oss. Om du inte är nöjd med produkterna får du pengarna tillbaka oavsett vad! Vi erbjuder en enkel prissättning och en snabb order process och leverans. Hjälp: https://support.optimalprint.com/sv/
Contact info
Sweden
- optimalprint.se
3.8
Great
23K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didnt get my ordered products in time…
Didnt get my ordered products in time (christmas cards), and impossible to get customer service. Riduculously overprized as well.
16 December 2025
Unprompted review
Reply from Optimalprint
Hi Maria,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the frustration caused by not receiving your Christmas cards on time. I completely understand how upsetting this must be, especially given the importance of timely delivery for holiday items. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Quality and you money worth
Easy to navigate, easy to create your photos and adapt to your likings and results are great, fast delivery and good quality!
Thank you
Order #35277996
10 December 2025
Unprompted review
A perfect little Christmas gift!
It was my first time ordering from Optimalprint, so I had no idea what it would be like. But wow — the gift came out super cute! The photos were clear, the quality was great, and the person who got it had the biggest happy smile. Totally worth it, and such a sweet Christmas present. 🥰🥰🥰
4 December 2025
Unprompted review
In October I ordered a big order 11…
In October I ordered a big order 11 hoodies and prints I received in November 4 of them then now 3 weeks no new information the trackings to the others do not say anything and it’s 2 of December soon holidays I cannot find one number for customer support I googled found a number in Norway and no one answers
Please all do not order from this company they will not help you when you need support
I revised from one star to four as I contacted their CEO thru LinkedIn and he actually took note and responded. Thank you. The matter is not resolved but at least they are now looking into the issue
26 October 2025
Unprompted review
So far... customer service is a joke!
I still haven't received an order I placed over 2 weeks ago. Order number 34875574. I found the customer service portal difficult to locate. As it turns out, I only got to chat with an AI bot. The bot let me know that the shipment is delayed, and if my order doesn't arrive in 12 days, I can chat with the bot again. The order is 5 days late now, and the cards will be unusable in 12 days because they will not arrive on time for Christmas. I never had any problem with Shutterfly; I just wanted to go with something printed in Canada. I will be using Shutterfly next year.
27 November 2025
Unprompted review
Reply from Optimalprint
Hi Lydia,
Thank you for sharing your feedback with us.
I sincerely apologize for the concern you’ve encountered. I completely understand how important it is for your order to arrive on time, especially with the upcoming holiday. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
In order to look into this further and find a suitable resolution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Zero customer care
I bought a baby bodysuit with a print for my nephew, which I very rarely meet. Had good foresight before I was going to meet them.
Optimalprint kept giving me new dates for delivery, which were days that had already passed.
When I then contact customer service, it turns out that what I ordered is not in stock and there is no forecast when it will arrive.
In addition to the poor customer service
Would not recommend anyone to shop here...
14 November 2025
Unprompted review
I chose Optimalprint because they were cheaper and quicker than the competition.
I chose Optimalprint because they were cheaper than my usual provider but they were also quicker. Amazingly quick delivery and the product was just as I’d hoped it would be.
5 November 2025
Unprompted review
Very good quality of a paper and print…
Very good quality of a paper and print itself. Right colours, everything nice and clear. I’m also satisfied with the price.
I printed an A2 poster.
14 October 2025
Unprompted review
Had a damaged package but Optimalprint…
Had a damaged package but Optimalprint helped me to try again with a new shipment, quick and easy.
Hopefully it will work this time!
Kind and Friendly customer support.
3 October 2025
Unprompted review
The ordering is a mess with hidden…
The ordering is a mess with hidden costs, discounts suddenly removed, a dodgy "Plus-membership" which continues until cancelled. I stay far away from this until they become transparent with their charges.
12 September 2025
Unprompted review
Reply from Optimalprint
Hi Patrik,
Thank you for taking the time to share your feedback.
I’m truly sorry to hear about your experience, it’s never our intention for the ordering process to feel confusing or misleading.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Edenbeth from Optimalprint
Good quality and quick delivery
Good quality and quick delivery! Also quick and good support when needed.
15 August 2025
Unprompted review
Everything went well
Everything went well, just the customization could be better.
7 August 2025
Unprompted review
Horrible
Horrible webpage, bad user experience and not intuitive. Customer center tried to be nice but perhaps not possible with such a crappy product.
31 July 2025
Unprompted review
Reply from Optimalprint
Hello Lina,
Thank you for your feedback, and we sincerely apologize for the frustration you’ve experienced with our website. We understand that a smooth, intuitive user experience is crucial, and it’s clear we fell short of your expectations. We’re truly sorry that our platform did not meet your needs and that it impacted your overall experience.
We're glad to hear that our customer service team tried to assist you, but we understand that it didn’t resolve the issue. Your feedback is incredibly valuable, and we will be reviewing both our website's design and functionality to make necessary improvements.
Moreover, we've contacted you via email to investigate and resolve this with you as soon as possible.
Kind regards, Joy from Optimalprint
Fast delivery and good quality sweater
Fast delivery and good quality sweater! Unfortunately there were some miscoloring on the sweater but they sent a new one without any charge. Very nice support!
30 July 2025
Unprompted review
Top tier customer service experience
Have ordered multiple times and the quality has always been according or higher than expected. Last time the quality was not satisfactory but it was due to an error on my part (uploaded RGB picture). I got a technical lesson and a freebie to correct to problem, even though they had no obligation to provide it. (Order ID 33949038)
28 July 2025
Unprompted review
Top service
When we gladly got our Wedding Photobook we notice noticed some double photos, and it was me who had uploaded wrong.
Luckily the agent who helped me showed only pure kindness and support!
Superb customer service!
4 July 2025
Unprompted review
Don’t bother!!!
Don’t bother!!!! These guys work hand in hand with Evri(courier company). Ordered a product for my wedding this weekend. Apparently Evri have collected the item, they’ve never tried to deliver and if they have they’ve never left a calling card and According to tracking the item is on its way back to Optimal Print. I’ve tried contacting optimal print and Evri but you can’t get in touch with anyone. Just AI bots on chat etc. no way of resolving the issue!! Waiting for a real person to contact me back but nobody is.
Stay clear of these guys because if you have a problem you can’t get in touch with anybody!!!!!!
22 May 2025
Unprompted review
Reply from Optimalprint
Hi Mr. Hutley,
Thank you for taking the time to share your feedback.
I’m truly sorry for the frustration and disappointment you’ve experienced, especially with something as important as your wedding just around the corner.
I completely understand how upsetting it must be to feel like you're being left in the dark, especially when you've been trying to reach out and haven’t received the support you need. This is absolutely not the experience we want any of our customers to have, let alone for such a meaningful event.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Edenbeth from Optimalprint
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