Optimalprint Reviews 

138,883
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,263 reviews, reviewers had a great experience with this company. A large number of consumers are very satisfied with the quality of the products, which often rivals professional high-end labs, and many find the results fantastic. Reviewers appreciate the service, noting the overall process was straightforward, and express happiness regarding the speed of delivery and having a wide selection of products. However, some customers noted issues related to order fulfillment, such as receiving items that were damaged, arrived crushed, or were printed off-centre. A few people also mentioned problems with print accuracy, like wrong colours or receiving glossy instead of matte, and some were dissatisfied with packaging materials.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great quality of canvas prints, photo... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting top-notch canvas prints, vibrant... See more

Order

Consumers find order experiences to be mixed with wide variations in satisfaction. While many reviewers... See more

Delivery service

Clients share positive opinions on delivery_service, noting that items frequently arrive quickly and ahead of... See more

User experience

People report positive experiences with user_experience, highlighting that the website and app are very user... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy.to use website to order the picture. Order was damaged on delivery with dents in the canvas and lines donw the middle, i did get a replacement though which was handled well. 2nd delivery the box... See more

Rated 5 out of 5 stars

The order came faster than I expected. It was stated to come in Monday- Tuesday and it arrived by Saturday! They are great with the custom sizing as I needed a picture to fit within a specific sized f... See more

Rated 5 out of 5 stars

This the second acrylic print I've ordered from Optimal. Great products. Will be ordering more. I'm a travel photographer and got tired of the high mounting and framing costs. These are excellent. One... See more

Rated 5 out of 5 stars

After being let down four times by a different company, I ordered from Optimal print. My item was delivered safely within a couple of days. The quality is top notch and the transaction was seamless,... See more


Company details

  1. Prints and Signs Store
  2. Association or Organization
  3. Business to Business Service
  4. Stationery Store
  5. Wedding Service

Written by the company

Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en/


Contact info

4.0

Great

TrustScore 4 out of 5

139K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(138,883)

3,518 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The package was stolen from where the…

The package was stolen from where the delivery driver had left it outside a busy apartment entrance. I reported it to Evri who referred me back to you.

20 August 2026
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi,

Thank you very much for taking the time to share your feedback with us.

I’m sorry to hear that your package was stolen after being left outside the entrance of your apartment building. I completely understand how upsetting this must be. Your feedback is extremely valuable, and I’m very sorry for the experience you had.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.

We truly appreciate your patience and hope to restore your confidence in us.

Kind Regards,
Marife from Optimalprint

Rated 5 out of 5 stars

Recommend

Web site wasn’t the easiest to use, but that is more about my lack of experience! Once I had negotiated using, I found there was a lovely range of wedding stationary. Easy to personalise. Particularly liked being able to choose quality of items & being charged for exact number of invites. Delivered quickly & packaging great. As they do matching items in the range I will be ordering from this company again.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing prints

Absolutely amazing prints! Outstanding quality.Absolutly beautiful ! These are my first two orders I hope my next orders will have the same quality.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Unable to cancel subscription or remove card details

After an hour of going around in circles with conflicting advice on their help menu, there is no way to remove my bank cards to stop membership (the button they say to use does not exist on my screen). The ‘end membership’ button takes me to a broken page, and the advice through help is not accurate to be able to access account settings. Final kicker is that their ‘contact us’ button take you to help screens with no way to contact them. Finally found contact us screen elsewhere, but after typing the message, the submit button did not work.
Finally went to bank to block payments to merchant so that I can never use again, which is a shame because I’ve ordered many many prints and they have been great. I would never use a company that make cancelling subscription so difficult, it’s an immoral way to run a business imo.

I also realised the payment went through last year too, I was unaware it was an auto renewal thing.

26 August 2026
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi Tina,

Thank you very much for taking the time to share your feedback with us.

I completely understand your concern, and I’m very sorry for the difficult experience you had while trying to cancel your membership and prevent further payments. Your feedback is extremely valuable, and I’m very sorry for the experience you had.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.

We truly appreciate your patience and hope to restore your confidence in us.

Kind Regards,
Marife from Optimalprint

Rated 3 out of 5 stars

Great Product - Poor Delivery

The product is excellent however Evri lived up to their normal standards and lost the first parcel and instead of using my safe space, the greenhouse, left it on the doorstep in the rain. So my turn round from ordering to delivery was ordered on 2 Aug delivered on 25 Aug. Not the first time Evri has screwed up an order from Optimalprint. I might seek an alternative that uses a reliable delivery company. Order number 37782804

25 August 2026
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi Ian,

Thank you very much for taking the time to share your feedback with us.

I’m glad to hear that you’re happy with the product itself. I’m sorry that your first parcel was lost by Evri and that, after waiting for a replacement, the package was ultimately left on your doorstep in the rain instead of being placed in your designated safe space. Your feedback is extremely valuable, and I’m very sorry for the experience you had.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.

We truly appreciate your patience and hope to restore your confidence in us.

Kind Regards,
Marife from Optimalprint

Rated 3 out of 5 stars

Many of the place cards were not…

Many of the place cards were not centered, leaving them unusable for our wedding unfortunately. Very fast shipping and good price, but overall not very happy with the product.

7 August 2026
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi Haley,

Thank you very much for taking the time to share your feedback with us.

I completely understand your concern, especially as these place cards were intended for your wedding and needed to be presented beautifully. I sincerely apologize for the inconvenience this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.

We truly appreciate your patience and hope to restore your confidence in us.

Kind Regards,
Marife from Optimalprint

Rated 1 out of 5 stars

Hello

Hello. I’ve tried contacting you but no luck. The poster is super granny. I did not get a message when I was using the software. If anything it looked like it would be a great print but the details are barely there. I also tried submitting a form but your website is unfortunately glitchy. Alas

22 August 2026
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi Brody,

Thank you very much for taking the time to share your feedback with us.

I completely understand your concern with the poster. I’m also sorry to hear that you had difficulty contacting us and that our website was glitchy when you tried to submit a form. Your feedback is extremely valuable, and I’m very sorry for the experience you had.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.

We truly appreciate your patience and hope to restore your confidence in us.

Kind Regards,
Marife from Optimalprint

Rated 5 out of 5 stars

Great value

Optimalprint offered me a great discount on these tshirts. The sizing is small so upsize, but the quality and service is great.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Best by far...

This my third acrylic print by Optima...very pleased. I will be ordering more...many photos from my travels need to be mounted and displayed. Thanks.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

DONT scroll or you'll miss out

I had never heard of Optimalprint found it when I was scrolling through my phone for photo ideas for my baby granddaughter. WOW WOW WOW.
I ordered 20 thankyou cards and envelopes. These cards had 3 photos printed and a description inside. The price was fantastic. The order was 1st class. Delivery was prompt. Will definitely being getting all my photographic work done in future from these guys. Amazing service. I'm one very happy new Grandmother. Thankyou

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy printing

It was so easy to get my engagement pictures printed! The process was seamless and shipping speed was also fabulous. There was a giant deal going on which is what caught my attention and separated you guys from any random google search website!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

I'm very happy with the service and the…

I'm very happy with the service and the speedy delivery.
I have used a few photo sites and I think this one is the easiest to use. The results are beautiful. I have tried a canvas print and an aluminum print so far and I'm extremely happy with the quality.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

The books were ordered on a Thursday night (printed in Auckland NZ ) and they arrived on the Monday afternoon into the lower South Island NZ (Only four days counting the weekend). Superb service and excellent quality.

24 August 2026
Unprompted review

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