Optimalprint Reviews 15,248

unfortunately, many of my pictures did not come out well. I have always used Staples.ca for my calendar, and, somehow, I got flipped over to Optimal Print - not by choice. It was so frustrating to create my calendar, and I had to start over a number of times - for example, I posted my pictures in order of the months, and, when I finished, they were moved all around! While Optimal Print was very financially reasonable and the product was delivered quickly, as noted, a number of the pictures did not come out clearly. Very disappointed.

Very fast shipping, good communication with updates on progress of the order. Quality is good and shipped with Purolator.

My prints were easy to order, and I received them within a week. I am so pleased with the results. All of the prints I ordered, I ordered on aluminum and they are beautiful. Very pleased

Website was very user friendly and easy to navigate. But the best part was the product arrived in 3 days!

I tried to submit a 39MB file for a large aluminum print. Having not read the fine print, it was some time before I gave up arguing with the chat bot that, in 2025, 39MB is a small file and there must be a workaround. Seems to me, the 30MB file limit is inconsistent with the fine processing I have otherwise seen in your products. After ordering, the shipping tracking worked but stopped updating after arriving at a facility on the other side of the country. It is now the expected delivery date and it appears stalled for a week there. Any business must accept responsibility for failures of its 3rd party shipper. I hope it does get delivered because I like my previous photographic results.

I had metal prints done, 16x16, and love them. They are quality, and with sales/discounts, they were astronomically less expensive than anywhere else. Came super fast too. Couldn’t be happier with this company. I’ll definitely go with them again.

My cards never arrived! Support told me that it was due to unforeseen production issues and had escalated to relevant team. More than a week later, I still have not heard back with a new estimated delivery date. Most of my cards need to be sent overseas so I had to scramble to order from alternative sources (unfortunately from the US). Meanwhile, I still don't know if my cards are coming.

34844742

It was very easy to make the canvas I wanted. The collage was easy to deal with and the price was even better!

For 45 dollars,,it is overpriced ,,it is cheaply made and definetly not worth the money

I was very happy with the print quality. My pictures look professional in the calendars and on the t-shirts. Delivery was fast. The cost of delivery was a bit steep which is the only reason that I have given four stars instead of five.

Order #34844188. I’m not sure I can recommend Optimal Print after using them a second time with frustrating results. The website/app is decent enough to deal with, even though the ability to modify the shape of images while placing them is limited. Limited ability to modify preexisting designs altogether, I suspect this is due to the push for the upgraded app experience. The real problem with Optimal Print is in the delivery service. This is the second year I have had incredible difficulty with receiving my cards when they said they would be delivered. The delivery platform for tracking does not work at all, the information or rather, lack thereof, does not reflect any status. The chat bot help option via the app has information that doesn’t make sense at all. The app shows the cards in “to be printed” status, days after the alleged delivery date. When ordering cards, there is a time-sensitivity component to a customer’s expectation, and Optimal Print misses the mark.
** update, optimal print said they would reprint and reship, but failed to do so!
*** another update, after finally finding a good customer service rep, the reprint did eventually make it to my front door. I had to stay on them, and there were broken promises along the way. Glad they rectified the issue, but will still use another print service in the future.

Easy to use on line and the product turned out great

Order # 34879970
Ordered a 24x36 canvas print and it arrived quickly and exactly as we had designed it on the website. Great quality and would recommend

I ordered 3 mugs (order # 34879854) and they were good. Liked how fast they arrived.
I messed up and did not know how to add a 4th mug to my order so made a new order for just that 1 mug (order # 34881156). It came quickly too but who were the people on this mug. It was the wrong size and my 2 dogs were missing.
I wrote yesterday but have not heard back. I bought them cause I've always wanted coffee mugs with my dogs on them but 3 out of 4 are still not great. I would like the mug I ordered please!!

It was easy to create my canvas,the website is user friendly, the cost was more affordable than most places. Given that it was made in Canada it arrived fast, and the quality was really good. I think I just found my new favourite place to order my custom prints from.

Good quality product, better than expected. Fast service. Website easy to use.

The service is well priced and the delivery was on time. I am pleased with the product but I do have a few suggestions/hopes for my next book. I would like more options in terms of layouts and I would like some backgrounds other than white.
Order #34814404

34790666 Very pleased! My order was processed quickly and arrived fast too.It was packed well (good thing as there were a couple of puncture holes in the cardboard but no damage to the large picture). I'm delighted with how well the picture turned out on canvas.

I have used them in the past. Very disappointed that you could no longer edit script on each page. Apparently there may be a calendar template that this was possible but customer service did not know what ones. Then supposedly my file was corrupted and I'd have to start a new account and my design was lost. This was not the case at all. The order did come quickly.

Order Number 34747025 Service was easy, fast ( receive package well ahead of time predicted) quality good.