Well, I thought it was a simple and easy process… until I received my photo and saw the white space on the right and at the bottom of my photo! Unfortunately the way the website shows the finished pho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This product arrived way faster than expected, even though I have a rural address and was exactly what I wanted. The user interface isn't as customizable as something like Vistaprint or Canva, but i... See more
The T-shirt arrived within a week during the holiday season. My wife loved it! The print was perfect. I have to give 4 out of 5 because of the sizing issues. It fits on a substantially smaller size.... See more
The website was fairly user friendly, great cost and selection of cards. The time from ordering and receiving, though, is truely terrible. I ordered holiday cards on November 27, and as of December 11... See more
Company replied
Company details
Information provided by various external sources
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/
Contact info
Canada
- optimalprint.ca
3.7
Average
15K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unreliable & late delivery
My order was supposed to be delivered Dec 15, now it’s changed to Dec 24. This is unacceptable for Christmas cards, no point sending that late. I’m so upset & disappointed. Waste of money. Not reliable, never ordering from optimal print again.
20 December 2025
Unprompted review
Reply from Optimalprint
Hi Debbie,
Thank you very much for taking the time to share your feedback with us.
I completely understand how upsetting it must be to see the delivery date for your Christmas card order change from December 15 to December 24, and I sincerely apologize for the disappointment and frustration this has caused. We understand that Christmas cards are time-sensitive. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Poor Delivery Service. Mediocre quality.
I was looking for an alternative to Vistaprint and found Optimal Print. Good Christmas card selection and easy to customize. The estimated delivery date was perfect however according to the tracking information on purolators website, my order was received by purolator AFTER the estimated delivery date. Quality of the photos on the cards was okay, seemed a bit pixelated/downgraded. Order #35698552.
19 December 2025
Unprompted review
Reply from Optimalprint
Hi Ayrian,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the inconvenience you experienced with your recent order of Christmas cards. I completely understand how frustrating it must have been to receive your order after the estimated delivery date, especially when you were planning to send it in time for the holiday season. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Didn’t arrive in time.
I ordered these on December 10th and they were supposed to arrive on the 15th or 16th. After paying $20 for shipping, it now says that they’ll arrive on December 24th. Hardly worth it to even send out at that point and I’m disappointed before they’ve even arrived. I recognize that I ordered late but I was waiting on photographer photos and she had a death in the family so I scrambled to use a random photo so that I’d still get them out in time. Overall just upsetting.
10 December 2025
Unprompted review
Reply from Optimalprint
Hi Chelsea,
Thank you for taking the time to provide us with feedback.
We’re really sorry to hear about the delay with your order, especially after you paid extra for shipping and were hoping to get your prints out in time. We completely understand how disappointing this must feel after already having to navigate a difficult situation with your photos.
In order to investigate this further and find an appropriate solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Worst experience ever
Ordered 10 holidays card on Dec 6, it is Dec 19 still didn't receive them. There is no real person to talk to, just bod telling me each day it will be delivered today. The tracking shows me, the order is in Ontario for last week. I am in Vancouver. I found out this company is in Norway. I would never place the order if I knew they are not local. I had an impression I was ordering this through Staples Canada. Bod told me to get in touch with them if I don't get them delivered by Dec 30!!!! We paid professional photographer to have beautiful cards to be send to Europe to family. Even if I get them today, doubt it, it will never arrive to Europe on time. WORST company and customer service ever!!!!! How hard it is to print and deliver 10 cards!!!!! DO NOT use them unless you are ordering 2 months ahead. So furious!
19 December 2025
Unprompted review
Reply from Optimalprint
Hello Michaela,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience and completely understand your frustration. It is unacceptable that your holiday cards have not arrived on time, especially given the effort you put into having them professionally created to send to your family in Europe.
We sincerely apologize for the lack of timely communication and the difficulty you experienced trying to reach a real person. We understand how disappointing it is to rely on automated updates that do not resolve the issue.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Everything came quickly
Everything came quickly, and exactly how it was ordered
18 December 2025
Unprompted review
You sent me 40 cards that said Samantha
You sent me 40 cards that said Samantha
12 December 2025
Unprompted review
Reply from Optimalprint
Hello Daniel,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the error with your order and completely understand how frustrating this must be. Please accept our sincere apologies for this mistake.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
The package arrived the afternoon after…
The package arrived the afternoon after my mom funeral happened making the shipment useless.
I reached out to customer service and paid extra money for rush shipment and it did. It arrive on time.
Order number
35640308
14 December 2025
Unprompted review
Reply from Optimalprint
Hello,
Thank you for sharing your feedback with us.
We are deeply sorry to hear about your loss, and we sincerely apologize that your order arrived the afternoon after your mother’s funeral, making it unusable. We completely understand how upsetting this must have been, and we are truly sorry for any additional stress this situation caused.
We appreciate you letting us know and for having trusted us with a time-sensitive delivery. While the shipment did arrive as scheduled, we understand that it did not serve its intended purpose, and we sincerely apologize for this unfortunate timing.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
I would leave zero stars if I could
I would leave zero stars if I could. Absolutely the worst company to deal with. There’s no way to even chat with a real person and their system is completely screwed up. They kept emailing me saying there was a button at the bottom of the email with talk to agent feature, and it was never in the email. Not sure what kind of game they’re playing. I will never order from this shit show again and just hope I can find some way to get a refund.
18 December 2025
Unprompted review
Reply from Optimalprint
Hello Pamela,
Thank you for sharing your feedback with us.
We are truly sorry to hear about the frustration you’ve experienced while trying to contact us. We completely understand how upsetting this must be, and we sincerely apologize for the confusion and inconvenience caused by our system.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Past orders were excellent.
I have had photo books made from Optimal print on 4 occasions. The books are beautiful. I like that it is in Canada. Order#35604303
Thank you.
16 December 2025
Unprompted review
Terrible print quality
App and shipping are decent. Print quality of holiday cards is AWFUL. Will never use again.
15 December 2025
Unprompted review
Reply from Optimalprint
Hello Nicole,
Thank you for sharing your feedback with us.
We’re very sorry to hear that the print quality of your holiday cards did not meet your expectations. We completely understand how disappointing this must be, especially when you were counting on them for the holidays.
While we’re glad you were satisfied with our app and shipping, we sincerely apologize for the issue with the printed product. We take matters like this very seriously and would like to make it right.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
This has been the worst website I have…
This has been the worst website I have ever used. It’s been 3 weeks since my first order, and I am still waiting! The first order was apparently lost but I received an email that it was shipped! Couldn’t find any tracking information! As a as customer, there is only an AI generated response! Very frustrating! Apparently the order is shipped but cannot find in the system! Will never use again!!!
17 December 2025
Unprompted review
Reply from Optimalprint
Hello Elean,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the frustration you’ve experienced and completely understand how upsetting this situation has been. Please accept our sincere apologies for the inconvenience caused by the delay, tracking issues, and previous lack of direct support.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Both Frustrating and Beautiful - Per your request,
The end product was beautiful, but the process was quite frustrating. This is what made it difficult:
- No option to actually speak live to an agent. The AI was unable to answer a question.
- The shipping charge of $18 was a shock because I had read “Free shipping” not knowing it was only for Optimal Plus people. It was very misleading, especially because the ad had a small letter “p”
above my choice of Christmas cards which I interpreted as “in addition to”.
- I did not understand my option “Fix or Ignore” when I thought my project was completed. I was told of “errors”, but not told where they were. I read and re-read to look for mistakes, but could not find them.
12 December 2025
Unprompted review
Reply from Optimalprint
Hello Danny,
Thank you for taking the time to share your feedback with us. While we’re glad to hear that you found the end product beautiful, we sincerely apologize for the frustration you experienced during the process.
We understand how difficult it can be when live support isn’t readily available, and we recognize that the AI assistance did not fully address your questions. We also apologize for any confusion caused by the shipping charges and the “Fix or Ignore” option—it’s clear that these aspects were unclear and caused unnecessary stress.
Please know that we truly value your feedback and have shared it with our internal team so we can improve our platform, communication, and customer experience. Your insights are important in helping us make these improvements.
We appreciate your patience and understanding, and we hope that your final product brings you joy despite the challenges along the way.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
Impressive Turn around
We did Christmas cards with Optimalprint this season. It was easy to design from templates and make any changes we wanted. Reasonably priced with lots of numbers options. We only needed 25 and It was not an issue. We ordered on dec 10 and they were delivered to my front door by Dec 16 They came in less than a week at a busy time of the year. Very impressed.
16 December 2025
Unprompted review
Lost Photo books
I recently purchased two photo books for Christmas gifts. I ordered them on the 7th of December with the delivery date scheduled for December 11th. I thought wow great, that’s a quick turnaround time! But I was wrong.
As the week went on, there were no updates on the tracking. The AI chat told me to wait until the 15th to see if anything would change. Unfortunately they did not arrive.
I finally got ahold of a live agent who informed me that the books were made, handed to their delivery service and then ‘lost in transit’..The new delivery date is now December 26-29th for remakes.
The fact that this was not caught sooner isn’t good and now that there are two photo books out there with my entire family in them ‘lost’ is worrisome.
Overall very sad they will not be here for Christmas and wish there was a better option to get hold of the company faster to resolve issues in a timely manner.
16 December 2025
Unprompted review
Waste of money
I can't believe there's no quality check before and after the printing, a real joke,i bought this sweatshirt for a gift to my daughter and now i end up with something useless,not recommanding this company, should of check on trust pilot before doing business with them,bad reviews on trust pilot
5 December 2025
Unprompted review
Reply from Optimalprint
Hi Dave,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the frustration caused by receiving a sweatshirt that did not meet your expectations. I completely understand how upsetting this must be, especially since the item was intended as a gift for your daughter. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Wow beyond impressed with the wedding…
Wow beyond impressed with the wedding thank you card. They arrived earlier than expected and they are perfect. The website was super easy to use and edit
16 December 2025
Unprompted review
I ordered a framed print for my…
I ordered a framed print for my husband's Christmas present. It came exactly within the time, and looks absolutely beautiful. Thank you so much.
2 December 2025
Unprompted review
Have not received any items that I…
Have not received any items that I ordered. Today was the most recent deadline to pass. Not impressed
15 December 2025
Unprompted review
Reply from Optimalprint
Hi Larr,
We appreciate you bringing this to our attention.
We’re very sorry to hear that your order has still not arrived and that the latest delivery deadline has passed. We understand how disappointing this is and apologize for the inconvenience caused.
Can you please provide your order ID by updating your review? This way, we’ll be able to look into your order and work toward a resolution to resolve this matter.
We appreciate your feedback and look forward to assisting you.
Best regards,
Joedy from Optimalprint Team
Fast shipping, amazing product
The shipping was very fast. The product is high quality with great colour matching to my original paintings. Thanks for the wonderful service.
1 December 2025
Unprompted review
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