Optimal Optic Reviews 3,612

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and fast delivery times, often noting that products arrive quicker than expected, even for international orders. Many people appreciate the competitive pricing, finding products significantly cheaper than on other websites, and commend the authenticity and quality of the items received. However, some people were dissatisfied with unexpected import taxes and additional fees, particularly for UK customers, which were not always clearly communicated. A few other people also felt that the product received did not match their expectations, or in some cases, appeared to be used or faulty, leading to issues with their order.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the authenticity, quality, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Customers consistently note positive experiences with price, often finding great deals and competitive... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the easy ordering process and fast... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is come as accepted, fast quality, and good price. But I faced in one sucks issue, when I made the purchase, your website showed that Vat is including, but unfortunately once the shipmen... See more

Company replied

Rated 4 out of 5 stars

Pros: Authentic products as shown on their website. And they were sent out via UPS as well as in good condition to be received. Cons: Waiting time - 14 days. Extra shipping fee for all orders.

Company replied

Rated 4 out of 5 stars

I was amazed at the service and delivery time; exceptional. The only reason I did not give a 5 star because I did not realise I had to pay import tax (which was annoying). The product was a replacemen... See more

Company replied

Rated 5 out of 5 stars

I ordered some Prada Sunglasses (Linea Rossa ACTIVE PS 01US DG05S0) on Thursday morning, and they were delivered on Friday. They were roughly 50% cheaper than UK websites. Absolutely outstanding servi... See more

Company replied


Company details

  1. Sunglasses Store

Information provided by various external sources

Online graduated frames and sunglasses store with more than 80000 references. Sport sunglasses, contact lenses and liquids.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great price

Great price, fast delivery and well packaged. I will buy from you again in the future.

25 March 2026
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Reply from Optimal Optic

Thank you very much for your comment! We are at your complete disposal for whatever you need. Regards.

Rated 5 out of 5 stars

Unbelievable price and service

Best price for Maui Jim sunglasses I could find on web with delivery being a couple of days from Spain by fed ex would definitely recommend this company for sunglasses and they offered great payment methods as well.

1 April 2026
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Reply from Optimal Optic

Thank you very much for sharing your experience! We are at your complete disposal for whatever you need. Regards.

Rated 5 out of 5 stars

Great prices and fast delivery

Great prices and fast delivery. Great choice of Ray Ban kids sunglasses that fit my petite face. Will buy again

3 July 2025
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Reply from Optimal Optic

Thank you very much for sharing your experience! We are at your complete disposal for whatever you need. Regards.

Rated 5 out of 5 stars

Record breaking delivery service.

Considering they’re based in Spain, I was most impressed with the cost and especially speed of delivery to me in the UK.
My sunglasses arrived 3 days after I bought them online which puts our postal service to shame.

23 March 2026
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Reply from Optimal Optic

Thank you very much for sharing your experience! We are at your complete disposal for whatever you need. Regards.

Rated 5 out of 5 stars

Fast service

Fast service, fast postage.
Whats not to like?

30 March 2026
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Reply from Optimal Optic

Thank you very much for your comment! We are at your complete disposal for whatever you need. Regards.

Rated 5 out of 5 stars

Delivery service

29 March 2026
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Reply from Optimal Optic

Thank you very much for your comment! We are at your complete disposal for whatever you need. Regards.

Rated 2 out of 5 stars

Make sure you read the small print

Make sure you read the small print. I had my delivery then a shipping bill of £42 off FedEx.
Product purchase were lovely. But definitely not worth the price with the additional charge.

21 March 2026
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Reply from Optimal Optic

Thank you for your comment. On our website you can find information about shipments. A greeting.

Rated 5 out of 5 stars

Excellent service

Excellent service, super fast shipping, and you can’t beat the prices!

27 March 2026
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Reply from Optimal Optic

Thank you very much for your comment! We are at your complete disposal for whatever you need. A greeting.

Rated 5 out of 5 stars

Ordered to the UK despite some of the…

Ordered to the UK despite some of the mixed reviews on Trustpilot. Everything was great, customer service very responsive (within an hour) when one of the two glasses I ordered wasn't in stock and once confirmed received the item within 3 days, without any of the VAT problems pointed out by other people here. I guess they don't do Trustpilot optimization / fake positive reviews as many other ecommerce website do. Go Optimal Optic!

27 March 2026
Unprompted review
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Reply from Optimal Optic

Thank you very much for sharing your experience! We are at your complete disposal for whatever you need. A greeting.

Rated 5 out of 5 stars

Great nice👏

Great nice👏

26 March 2026
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Reply from Optimal Optic

Thank you very much for your comment! We are at your complete disposal for whatever you need. A greeting.

Rated 5 out of 5 stars

Great products

Great products, prices and prompt delivery

24 March 2026
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Reply from Optimal Optic

Thank you very much for your comment! We are at your complete disposal for whatever you need. A greeting.

Rated 4 out of 5 stars

Ok delivery time

Ok delivery time. Would prefer to see price in my local currency.

23 March 2026
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Reply from Optimal Optic

Thank you very much for your comment. We are at your disposal. Best regards.

Rated 1 out of 5 stars

Soo bad don’t buy from here they have…

Soo bad don’t buy from here they have terrible customer service and made me pay customs charge on a returned item.

15 July 2025
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Reply from Optimal Optic

On our website you can find information about refunds and expenses that may be incurred if you belong to a country not a member of the European Union. Thank you for your comment.

Rated 5 out of 5 stars

I live in Australia and I have searched…

I live in Australia and I have searched long and hard for my favourite model of sunglasses from the Maui Jim brand. I found them at a better price than I expected (seriously better than anywhere else!). Delivery was quick with updates and excellent communication. Thought it might be too good to be true but they arrived, and they're perfect!!! Thanks so much, you have a loyal customer.

15 March 2026
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Reply from Optimal Optic

Thank you very much for sharing your experience. We are at your entire disposal. Regards.

Rated 5 out of 5 stars

Great price was a the main thing

Great price was a the main thing, easy to use web site Fast post but not 24-48hrs like as it was mentioned on the web site.... but i am on the othersize of the world. Good tracking provided by DHL. Thanks!!

17 March 2026
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Reply from Optimal Optic

Thank you very much for sharing your experience. We are at your entire disposal. Regards.

Rated 5 out of 5 stars

Fast and Efficient

Fast, efficient, and reliable. Thoroughly recommended

27 March 2025
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Reply from Optimal Optic

Thank you very much for your comment. We are at your disposal. Best regards.

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