This company uses reputable companies to carry out their jobs and then doesn't pay when invoiced. We carried out 2 jobs for this company and to date have not been paid. They have blocked our... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Optical facilities answered the phone inside 15 secs. Took sufficient details to start the assignment. Confirmed all details via text excellent help provided by the engineer Adam. Arrived as promised.... See more
Company replied
This company took my bank details and made unauthorised payments without prior notice! The plumber dragged his feet was not happy with the payment Optical Facilities made to him, he then pressured me... See more
We were looking for a 5 star Electrician and Googled it! The Optical engineer arrived quickly and was a lovely guy, really knew his stuff when we asked him questions regarding the problem, he also gav... See more
Company details
Written by the company
PlayMagical is an online gaming platform founded in 2022, created to deliver a safe, fair, and enjoyable casino experience for players worldwide. With a focus on entertainment and user satisfaction, PlayMagical offers a wide selection of games in a secure and fully regulated environment. The platform is operated by ProgressPlay Limited, a company licensed and regulated by the Malta Gaming Authority (MGA) and the UK Gambling Commission, ensuring high standards of player protection, fairness, and transparency. PlayMagical is committed to responsible gaming and provides players with tools to manage their activity, while strictly preventing underage gambling. Security is a top priority, with advanced SSL encryption technology used to protect all personal and financial data. In addition, players can enjoy a variety of trusted payment methods, including e-wallet solutions. A dedicated customer support team is available 24/7 to assist players and ensure a smooth and enjoyable gaming experience.
Contact info
Brilliant! Can't recommend enough
Optical pest control were brilliant from start to finish. They provided comprehensive advice and offered solutions to remove our moth infestation which was achieved professionally, efficiently and cleanly. I have no hesitation in recommending them and would be using them again.
29 April 2020
Unprompted review
Reply from PlayMagical
Hello Samantha,
Many thanks for taking the time to to give us a review on the service you have recieved. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service.
Natasha
Had a wasps nest that needed removing…
Had a wasps nest that needed removing ...these guys came within an hour , removed nest , no fuss, very efficient clean & tidy. Was very helpful and explained everything to me .
25 April 2020
Unprompted review
Reply from PlayMagical
Hello Urban Headshop,
Glad this got sorted quickly, we like to provide our customers with a step by step process on how to treat any infestations. Remember we offer a wide range of services such as plumbing,heating,electrical and pest control.
Shannon
Washing machine pipes relocation
Prompt service, the engineer was friendly and the work was carried out swiftly and to a high standard. Would recommend.
22 April 2020
Unprompted review
Reply from PlayMagical
Miss Bradley,
Thank you for you review, if you recommend your friends you will recieve a discount on your next service with optical facilities.
Have a great day.
Aaron
I used their service and it has been…
I used their service and it has been amazing! Optical facilities helped us get our storage heater fixed after working hours and instructed us in how to maintain it. Made sure everything was working properly before closing the job. Definitely recommend this company!!
7 April 2020
Unprompted review
Reply from PlayMagical
Good Morning Jessica,
Many thanks for your review. We always strive for our customers to have an amazing experience with us and im glad we fulfilled your expectations. we are a 24/7 company 365 days of the year. if you need our services once again please remeber we can be called out for the biggest or smallest of jobs wether it be plumbing,heating,electrical or pest control issues.
Aaron
I highly recommend optical facilities
I highly recommend optical facilities. My partner and I attempted to install a complex set of lights and made a total mess, leaving us without electricity. I called optical and the engineer arrived in under an hour diagnosed the problem within 5 minutes and fixed it. The price was very reasonable and cheaper than other quotes I received for the same job. Their engineer had a ‘can do’ attitude and conducted himself very professionally
7 April 2020
Unprompted review
Reply from PlayMagical
Hello Hannah,
Many thanks for taking the time to to give us a review on the service you have recieved. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend.
Sarah
We have become regular customers of…
We have become regular customers of optical facilities. We have found them to be extremely reliable. On this occasion I rang to book a service for my boiler and they managed to get an engineer out to me within 3 hours. As well as the service, he repaired a small fault in outlet central heating swiftly and without fuss. I have no doubt there are some companies that are cheaper but you get what you pay for in life and optical facilities do give a high quality service.
6 April 2020
Unprompted review
Reply from PlayMagical
Good Morning Nicola,
What a lovely review on our company. Our aim is to reassure all of our customers when they are experiencing issues within their domestic or commercial properties.We do like to go the extra distance and glad we could assist in other issues you may of previously had. We are competative on our price and as mentioned, hold a high quality of service. Please reference you work number for any new services to obtain a discount. Have a lovely weekend.
Beth
Extremely impressed with Optical Facilities
We used optical facilities twice over the last month for an emergency call out and for a planned job. The engineer was reliable, professional and did a great job on both occasions for a very reasonable price. Would recommend and would definitely use optical facilities in the future
6 April 2020
Unprompted review
Reply from PlayMagical
Tom
A massive thankyou for taking the time to to give us a review on the service you have recieved. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend.
Aaron
So happy !!
Optical facilities engineer was reliable and reasonably priced. They installed a number of smoke alarms for us and when one proved to be faulty, the engineer came back quickly to replace the faulty component at no additional cost. We feel that we can contact them to carry out a range of electrical, and know they will respond immediately to our enquiry, giving us a fair and realistic estimate and arrange for the works to be carried out ASAP giving us a definite date and time. Thanks Optical
6 April 2020
Unprompted review
Reply from PlayMagical
Eden,
Thanks for a detailed review on your experience. We like to makes sure that you get the service you pay for and it seems from your review we have gone above and beyond. Keep us in mind for any future maintenance issues you may face for plumbing,heating,electrical or pest control.
Lauren
Top quality and very professional
Top quality and very professional. Hard working but with a real attention to customer satisfaction. I would highly recommend optical facilities and was very pleased with my boiler and heating will be sure to use them for further work I need within my property.
4 April 2020
Unprompted review
Reply from PlayMagical
Good Morning Ben,
Its always good when we see in reviews that customers would use our company again. It makes us a company know that we are providing the best service for our customers in their time in need. Do bare us in mind for any future services needed such as plumbing,heating,electrical or pest control and reference your exsisting work number to obtain a discount on your next service.
Have a Lovely weekend.
Lauren
Optical facilities did a great job in…
Optical facilities did a great job in moving existing sockets to new completely different locations in several rooms and installing new ones. All of the work was carried out to a high professional standard by the engineer extremely neat and tidy. Would certainly recommend opticals services
3 April 2020
Unprompted review
Reply from PlayMagical
Good Morning Francesca,
Many thanks for taking the time to to give us a review on the service you have recieved. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend.
Beth
Unable to reach a plumber in the area
Unable to reach a plumber in the area, all too busy, I rang optical facilities. The lady that answered was very calm, took my details, told me the cost of labour and said someone would be available in 1-3 hours. A pleasant and efficient engineer came within the allotted time, repaired the boiler, noticed one or two omissions from previous service and put them to rights. So after 4 days without heat or hot water optical facilities came good. Expensive charges maybe but problems were solved quickly. Well done to all staff involved.
2 April 2020
Unprompted review
Reply from PlayMagical
Hi Heather,
it must of been a stressful time in the build up to our company attending your property, but im so pleased we managed to get this resolved for you after you were let down by other competitors. We arent the cheapest however we do provide an outstanding service right through from start to finish. please keep us in mind for any other issues you may have for plumbing,heating,electrical or pest control.
Aaron
We used optical facilities to carry out…
We used optical facilities to carry out an electric installation condition report on our 1930’s 5 bedroom house. We found them efficient, pleasant to have in the house. The whole exercise was completed in about and hour with clear paperwork.
2 April 2020
Unprompted review
Reply from PlayMagical
Charlie,
Many thanks for taking the time to to give us a review on the service you have recieved. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please remember to quote your current reference number to obtain a discount on your next service.
Beth
Had an issue with a pesky squirrel
Had an issue with a pesky squirrel in my loft. I contacted the company and they sorted it as soon as they possibly could. Would highly recommend to anyone who needs to deal with unwanted creatures.
2 April 2020
Unprompted review
Reply from PlayMagical
Hi Jacqui,
Well.................. no one likes a pesky squirrel, so im glad we got this resolved quickly for you.
Thankyou for your review.
Beth
A great company
A great company. Nothing too much trouble and always polite and efficient when giving the boiler its annual service. This year they also replaced a badly leaking kitchen tap and a broken stopcock quickly and all without breaking the bank.
2 April 2020
Unprompted review
Reply from PlayMagical
Morning Emily Pacey,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Beth
Called optical facilities as I had a…
Called optical facilities as I had a issue with rats. My situation was promptly resolved. The engineer laid bare traps and gave me and my husband advice on checking the boundary of our property to prevent for future. The engineer located a small gap under a waste pipe which was sealed up immediately. Great service
2 April 2020
Unprompted review
Reply from PlayMagical
Hi Elanor,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime, wether it be plumbing,heating,electrical or pest control.
Aaron
Thank you, would definitely use again
Their prices are reasonable and the engineers are professionals. They actually want to give a high standard to the job they have completed. I was so impressed with the young man who fitted my tap. Thank you to all the team
2 April 2020
Unprompted review
Reply from PlayMagical
Good Morning Lauren,
Many thanks for your feedback. As a company the only thing we know is high standard. we have paased your feedback on to the engineer Tom who attended your property. If you need us in the future we offer many services such as plumbing,heating,electrical and pest control.
Shannon
Excellent work optical facillities
Excellent work. Tidy and on time, not to mention hardworking too. It has been a complete pleasure and definitely will ask again to undertake my house rewire,when the time has come. Brilliant and definitely would recommend.
1 April 2020
Unprompted review
Reply from PlayMagical
Hi Debbie,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Optical Facilities. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please rememember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend.
Would highly recommend
The engineer went out of his way to acquire parts that we could use to replace existing bulkheads. We are very satisfied with the service provided and the lights look amazing, we will definitely be getting Optical back for future works
1 April 2020
Unprompted review
Reply from PlayMagical
Hi Emily,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. Remember we can attend any future works for your plumbing,heating,electrical or pest control needs.
Have a lovley weekend
Aaron
fabulous company
fabulous company. Highly recommend. My wine bar needed PAT testing done ASAP and optical facilities came as soon as could be arranged. Everything was so from the booking appointment handled professionally with George in the office, the testing and invoicing at the end. All done in a highly professional manner, with respect and curtesy. No question was too stupid and all information was in plain English and easy to understand. The cost was great too!
1 April 2020
Unprompted review
Reply from PlayMagical
Good Morning Georgia, .
We are happy you're pleased with the results and that we were able to help as company. If there's anything else we can do to help, please let us know and have a fabulous weekend with a glass of wine in your new wine bar. Congratulations.
Shannon
Fast and efficient
Fast and efficient. Had an issue with our electrics going off. Optical facilities came out within the hour and sorted the problem quickly and with no fuss. Problem was a burnt out switch in the fuse box and I was surprised they had a part. On speaking with the electrician he told me that they keep a stock of most things to get some one up and running even if only temp.
1 April 2020
Unprompted review
Reply from PlayMagical
Mr Nugent,
Many thanks for taking the time to to give us a review on the service you have recieved. As a company we always try to be as quick and efficient as possible and im happy we could meet your standards. If you have any issues please do not hesitate to give us a call for plumbing,heating,electrical and pest control issues. Please rememember to quote your current reference number to obtain a discount on your next service. Have a fantastic weekend.
Aaron
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.