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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's service and customer support, describing it as unresponsive, unhelpful, and difficult to access. People frequently encountered issues with their devices, including poor quality, glitches, and problems with basic functionalities like the camera and battery life. Conversely, a small portion of people felt satisfied with their purchases, highlighting aspects like good camera quality, long-lasting battery, and overall performance. Some also praised the innovative design and advanced features of certain models, finding them to be a significant improvement over other brands.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers express significant dissatisfaction,... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised the quality, highlighting... See more

Service

Reviewers highlight negative aspects of service, with many describing it as "awful" and "horrible." Customers... See more

Customer service

Clients share negative opinions on customer service, with many describing it as "rubbish" or "non-existent."... See more

User experience

Reviewers mention negative feedback about user experience, with many finding the ColorOS difficult to use.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Quite a bad phone, a bad camera, constantly glitches. And it’s unclear what he does, how he does it with this company Google. He turns everything upside down, puts it up as he wants, deletes photos hi... See more

Rated 2 out of 5 stars

Wish I'd read these reviews before I got this oppo.. worse phone ever, doesn't do little things that other android phones do. The video is useless at night, fuzzy. Battery life is nothing to write... See more

Rated 2 out of 5 stars

Very disappointed that the company will not let me purchase a new lens for my OPPO A18 phone They tell me to send my phone to them. Which is impossible when you live 450 km from the nearest serv... See more

Rated 2 out of 5 stars

Got myself an Oppo A 57s , and i hate it ..typing is disaster , one bit off and the window closes down , i’m going back to Samsung .


Company details

  1. Electronics Company

Information provided by various external sources

Guangdong OPPO Mobile Telecommunications Corp., Ltd, commonly referred to as OPPO, is a Chinese consumer electronics and mobile communications company headquartered in Dongguan, Guangdong, in China, and known for its smartphones, Blu-ray players and ot...


Contact info

2.0

Poor

TrustScore 2 out of 5

983 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Avoid!

To update from my previous I raised a formal complaint on the 21st and the customer services are still saying they can't get hold of a manager. They claim management is a totally separate place. Please avoid!

21 August 2023
Unprompted review
Rated 1 out of 5 stars

JUNK (Oppop Flip N2)

JUNK (Oppop Flip N2)

Cheap and tacky, Fell to bits in a matter of weeks. Glitchy software, poor performing hardware and AWFUL customer service.

Not just the phones either, the 46mm watch I purchased alongside it is trash aswell. Poorly designed and riddled with bugs.

JUNK

25 August 2023
Unprompted review
Rated 1 out of 5 stars

Worst phone in the history of phones

Worst phone in the history of phones. Was totally done over by saleswoman in morpeth o2 who was clearly on commission because she spent ages talking me into getting this piece of c-rap. There is so much wrong with this phone it's insane:
Keypad is made for small asian fingertips and the down icon underneath space bar means you are constantly loosing what you're typing
If you copy anything at all a notification remains on the screen for next ten minutes -that goes for other stuff too, the notifications do not go they stay, covering your keypad for ages
I could literally list another 20 (big) faults
Just save yourself lots of daily anger and never ever buy this phone

1 August 2023
Unprompted review
Rated 5 out of 5 stars

BEST MOBILE WITH GREAT CAMERA QUALITY

In July 2023 i purchased Oppo Reno10 5G from Amazon India and turns out it is really a great smartphone under Rs 30,000 it has a great camera as well front and back l ultra wide as well with AI supported features. It is a big mobile and curved from side the battery performance is great it charges superfast speed just in 20 mins full charged. Just one problem that it does not have any earphone/headphone jack you have to use wireless bluetooth headphones for this mobile otherwise this mobile is great thumbs up from my side.

27 July 2023
Unprompted review
Rated 1 out of 5 stars

128 GB of crap

Yet another tortuous day of using an OPPO A54s phone.
Constantly updating, forgetting passwords and on the whole being totally crap.
This phone is a complete waste of electronics and it's core components should be returned to the earth from which it came via a land fill.
It's that bad even Argos have admitted they are useless and have reduced prices to remove them from their stock.
Imagine that, a company that sells crap has claimed it can't manage their low standards.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Customer services

I had an issue with my oppo a96 phone.i got in touch with oppo and spoke to a lady called cindy.she was absolutely fantastic and went above and beyond to help me.i can't thank her enough.oppo you have got a diamond of an employee.kind regards John.

11 August 2023
Unprompted review
Rated 1 out of 5 stars

I am giving rating here in minus

I am giving rating here in minus. I had submitted my phone for fix the sound issue. When my phone was submitted in service centre it was broken. I didn't click any pic at the time handover the phone to courier person. Oppo is world worst service provider. Customer satisfaction tag line " Oppo never for ever" plz plz don't buy opp and use oppo service as well. Ur hard earn money will be wasted. Oppo will give nonsense logic.

7 August 2023
Unprompted review
Rated 1 out of 5 stars

Worse mobile I've ever bought

Worse mobile I've ever bought.
It has always kicked me out when trying to type. Had it swapped and did the same thing when you type. You get to a certain point and it kicks you out.
It doesn't show you who calls on that there are calls and when you go in history you do not get recent calls. Oh and the best is when you hang up.well good luck as you have to go on to screen, unlock, scroll down and look for recent call amongst everything else you get in notifications on the phone and find it in small print. By the time you do this the other person hangs up. The camera also is not worth using. Heard this mobile was great on site for budget mobiles. Wish I'd gone for the Samsung they were talking about instead as this is by far the worse mobile I've ever had!

12 August 2023
Unprompted review
Rated 2 out of 5 stars

Disappointed with purchase

Both me and my husband bought OPPO Find X5 phone just a few months ago.
Since then, we have been so disappointed with the phones as the battery life does not last long, the phone heats up during use and when charging.
The phone automatically takes a screenshot when trying to put volume up/down.
It activates the Google Voice assistant when you want to take a screenshot.
Initially I thought it was a faulty phone but my husband has described the same problems with his phone which is the same make and model.
I have never had a phone give me so much problems so soon after purchase.
I would advise anyone wanting to purchase this phone not to do so as you will be very disappointed.

11 August 2023
Unprompted review
Rated 2 out of 5 stars

It overheats easily.

Since day one the battery won't last until noon if you actually use the phone a little bit.
It's got more bugs than an abandoned house and the few cool functions it has are gonna disappear at every update.
Cameras' quality is below average, I mean... Just put one lense in it with a good quality instead of 4 bad lenses.
Predictive text works only if you use simple, common words. As soon as you use a tiny bit sophisticated (I had to manually write "sophisticated") it shows its limits.
The back glass (Really? A MOBILE phone made entirely of glass?) is the first to go.
The charging port is bad quality and won't last, it won't hold the connector.
It's overall worth maybe half of what it costs.

10 August 2023
Unprompted review
Rated 1 out of 5 stars

very very bad front camera result

I purchased Oppo Reno 10 last week Around 33000 rs. but The camera quality was much worse than my old oppo phone.

33000 its very higher amount but camera result was unsatisfied and its work like 8000 rs. phone

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Three years have passed since I bought…

Three years have passed since I bought oppo reno 2.
The best android phone I ever had.

Like sony, but not heating like crazy.

Samsung in comparison feels like cheap plastic toy.

I haven't face any problems with this phone and very satisfied with OS.

Next phone definitely will be oppo.

Thanks guys for excellent quality.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

WORSE ANDROID PHONE EVER

This has to be the worse phone I have ever had. It's that bad I rate an IPHONE higher. And I wouldn't use any APPLE product to wipe dog poo off of my shoe, as that's an insult to the dog poo.

24 July 2023
Unprompted review
OPPO logo

Reply from OPPO

Hello there,

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
We are committed to providing great customer service and we would like to make things right.

Please do get in touch with our technical support team and let us know how we can help you.

https://www.oppo.com/uk/contact/

Thank you.

Rated 1 out of 5 stars

I wish I could give 0 star I got line…

I wish I could give 0 star I got line on my oppo reno5pro phone because of software problem I visited the oppo service center they said this line on phone because of software problem but they didn't repaired cause of small scrach on back total waste of money don't buy oppo phones

7 July 2023
Unprompted review
Rated 5 out of 5 stars

everything good Best mobile comms device I've ever owned.

Usually I would of never taken the bold step to buy an alien electronics brand to me 'oppo', but in a time when my finances were bad, Amazon UK gave me a chance to pay in installments a powerful mobile device called oppo reno4 pro 5 g. That was July 2021.

I usually go for brands I'm familiar with Samsung, LG, HTC, Nokia, and Sony...but I'm extremely greatful that amazon UK gave me that oppo-rtunity to own an 'overpowered mobile supercomputer' ...the tech specs in 2021 were UNBELIEVABLE!! ...and now in 2023, they still are !!

It's great to buy a device where the company thinks of longevity, and quality - and not just profit,band greed (you know, like low specs phones that force you to buy a new one every 1-3 years.... that's a western thing, disgusting greed, and wasteful).

The oppo android os, currently at 'color 12' is fantastic! ...it's the easiest, most intuitive communication device ove ever had the pleasure of using - I understand why it's so trusted/successful in India and China.

Oppo is now on my highly respected businesses list. I've never had any problems that I couldn't solve myself (I'm a techie, but the oppo color OS takes care of EVERYTHING!!), but it's highly customisable too - you really feel like you have the freedom to operate your mobile device with privacy, preference, and security - I was very impressed with the amount of privacy/security options.

This is an independent review of oppo, I didn't get paid to say this, I'm not biased, on the contrary I'm extremely critical !!

Be a conscious customer - DO NOT support dishonest greedy businesses, that will opt to make more money, and profit, at the expense of a customers stress levels, quality of life ( In the UK, British corporations, and other western businesses treat customers terribly!!! - they have a secret greedy business motto in the west " more problems = more money " ... it's disgusting.

I look to the east for inspiration and honesty.

Smart customers in the west need to WAKE UP, and stop accepting the poor treatment they receive at the hands of western countries - you can actually make MORE PROFIT, and have long term success if you follow the eastern business model - I never trust or use a business again that treats me badly (I give them a second chance if they apologise appropriately).

Unfortunately there are a lot of lazy consumers in the country I reside ( UK... I think scottish, and Irish customers are more discerning, and hard to please - seriously, never try and decieve or rip off a scot... especially far northers! ... we all need to demand better, and stop putting money into the pockets of the bad businesses.

apple is pathetic, they look pretty, they are highly functional (and that's exactly what you want) - but the prices!! omg. The tech specs are low, the tech is recycled, and sold for the same HIGH PRICES each year !! (there is nothing green about that) - create apple devices that are high specs, with longevity!! (THATS GREEN !)

My oppo device feels, and looks great ! ... I love the colour 'green glitter', it's like a lovely fresh green apple 🍏 - but in the UK, and other western countries there is a negative correlation with the word 'Glitter', especially when it's preceded by another word that starts with 'G' - I don't like that 'Green Glitter' is written on the back of my device ... it reminds me of a horrible, vile, British criminal called ' Gary ' - I'm sure I'm not the only person to think of that, also glitter is still a feminine word, I didn't like it - this is why I think Chinese business needs closer connections with fluent English/Chinese speaking innovators, and creators.

If the the oppo reno4 pro 5 g, didn't have ' Green Glitter ' written on the back of the device, I think oppo would of sold twice as many of this device model - I use a cover case when I'm out (because it's embarrassing) - it's hard to find decent attractive covers for this model though. I could just cut a shape of 'sunset orange' duct tape and cover the text, that'd be fine.

Well done oppo, I aspire to have high standards, and business ethics like you!

7 July 2023
Unprompted review
Rated 1 out of 5 stars

Hate hate hate this phone that I'm now…

Hate hate hate this phone that I'm now stuck with!! Navigation is awful for downloading files but the biggest bugbear is not being able to close all apps without spending an hour...yes an hour!!.....trying to flip the tab up to close all and then you have to close them all individually as the close all function rarely works!! Never again will I be persuaded to have an Oppo phone

14 July 2023
Unprompted review

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