OPENLANE Europe Reviews 

Extremely unprofessional attitude!!! I bought a car two and a half months ago for which I paid the price of the car and transport from their side to the final destination, but the car does not move from its location. No one answers our emails and the phone number that is indicated. Moreover, when we get to any contact with them, no one gives adequate information about what is happening with the car and when it will arrive to us. I have been working with them for a year and this will be the last car purchased from us. I DO NOT RECOMMEND THEIR SERVICES TO ANYONE!!!

From the team of PAS AUTO LTD

Avoid at all cost.
Worst services ever. Worst website

Hello everyone,

I want to share my experience with Openlane.

Generally the customer support center and claims department are useless. It took Openlane more then 3 months to export a car from Italy. The car was paid in October 2024 and arrived February 2025, as per Openlane comments the main reason for the delay were the Christmas Holidays ( during November the car stayed in the seller, which was 5 star rating seller). When the car was almost ready for export, the technical inspection expired and the seller must renew the technical inspection. Almost one month the car stayed in the seller, one month to send the number plates and carry out the technical inspection and one month for deregistartion in Italy. The car arrived in bad condition, the owner had a dog which left a lot of doghair and markings in the interior.

Please avoid to buy cars from Italy, the time to prepare a car for export as per Openlane website is 20-22 working days. My car was paid 29.10.2024 and was delivered with "high priority" on 03.02.2025. During the whole process I send a lot e-mails, I tried to contact directly the seller, because Opelane was not sharing any information about the reason of the delay. The seller was not cooperating at all and did not cared what was happening with the car. For Openlane customers support center was absolutely normal after 3 months the car still not to be ready for export. Daily we asked for updates and we received none. If you buy a car from Openlane you can't cancel your purchase. As a customer you can't do anything but wait and hope to receive your car someday. I will definitely not use the platform for my next car. As I mentioned the owner of the vehicle had a dog, so the car was a mess. The pictures provided by the seller weren't showing any evidence of doghair and markings. As per the "inspection report" the car was in "bueno condizione" in Italian this is "great condition", and please don't get me wrong I understand that is very difficult to notice WHITE doghair on top of a BLACK carpet. The dog ate a few pieces of plastic but still "bueno condizione". I'm not sure that I bought a car or a dog cage. I was hoping that despite the delay the car will arrive in good condition and I will not write a review, but after I saw the "bueno condizione" I must share my experience to protect somebody else.

The choice is yours .... I regret the fact that I didn't know about all the negative reviews.

Defenetly don't trust the inspection reports and I wish you luck if you buy a car from Openlane! If you buy now maybe you can receive it before the summer.

I'm waiting for Openlane to comment below and to show how sorry they are.

I don't need to share my purchase number and claim number, you perfectly know who I'm and for which car I'm talking about.

Thank you Openlane, you deserve 0 rate!

Avoid the platform.
Noone cares about the buyer.
I have won 10 cars , the seller refuses the sale .
Prefer other platforms.
Completely unprofessional.

Acquired a Tesla Model 3 2019 in October 2024, car had damaged computer, from powering up the car at pickup location in Romania, Pitesti, at shipping hub, the cameras, GPS and many more were not working. There were clear errors in Service mode of the car about Autopilot computer not working. Tesla official service Romania verified car for 3 instances offering me proof that car computer is not working.
Like any computer if you shutdown car for long enough or reset the car, it would work for another 20-30 minutes before crashing again.

Openlane specialist asked all kinds of impossible documents and info for 3 months: first he wanted pictures then he asked video, then he asked Tesla summary, then he said Tesla summary is not good because it states that 'if defect reappears, after reproducing again and asking Tesla to rediagnose, Openlane asked for car logs. Tesla refused to give car logs as they are company property. I provided them a full summary diagnostics from Tesla with low level electric circuit diagnostic and DAS diagnostic.
They claimed these were not done at Tesla and that I could have done remotely while I had send them pictures of invoices, bills and on those it states clearly the car was in service each time, they have phone numbers and contacts on the papers.
I have also asked them to come to Romania at Tesla with me, providing early visibility (2 weeks plus) in the each scheduled Tesla visit.

Openlane then in January 2025 just shutdown the case claiming I did not meet conditions for compensation.

DO NOT BUY AGAIN ANYTHIN FROM OPENLANE, UNLESS YOU ARE READY TO GO TO TRIAL WITH THEM AS I WILL DO

This is the worse website. Everything is bad. STAY AWAY.

I bought several cars on this platform and I always received what I paid for but the transport is taking too much time, even 2 months in the summer. Now I buy from Bid-Drive. They have even better cars , cheaper and the transport is in few days. So I recommend Bid-Drive better.

Really awful experience!
I paid for a car on 13. November and ordered transport also, and still dont have the car! Basibally 2 months has passed and there is No tangible progress. Whenever I contact the customer service , they dont give me proper responses. The car delivery is constantly postponed. To my request to return me the transportation Payment so I will Arrange transportation myself, they did not agree.
All in all, I would not be surprised anymore if I will not receive my car at all and this is just a scam. From now on , I will let my lawyer to deal with this.

Pictures of the car showed no defect or lights on dashboard, no serious body damage... But when car came, there was+10l od water in battery compartment, right door handle broken, engine light was on, and its clear that car was hit from the back, and ofcourse no notice of that.
I paid extra almost 600€ for their Optino service, for additional inspection of car which was never made, because the car was below certian value.
They dont accept reclemation for their mistakes, so this will go to my lawyer to carrie it on.

Realy? 90% non satisfy customers? :D and the still exist? I had also this opportunity buy car from them - description -car without damage. Paid money also extra check before delivery. When car arrived, found car was after accident with poor repaired just in 1 min staying on my driveway, so this is what cost 650eur with check- means never have been checked by someone who took money for that. Found maybe 20 l water in luagage where is reserve wheel, paint-tapes still glued on both doors and rear trunk, clutch damaged.... Thank you for your service, first and last time...

This isn't bad platform and it has a great potential. But you should do something with the transport! It is unacceptable to wait for the car so long !

Sold a car with an obvious defect. There is vibration when accelerating. Nothing about this was indicated in the description. Contacted support and they answered that at 180,000 mileage this is normal. But this is not normal, this is a defect. The car was sold with a defect. It looks like Openlane are scammers, because the claim was closed immediately without even asking to visit the service.

I wish I could give no stars this company is ridiculous no professional representatives no accountability for their Misconduct Tyler Vansickle is a power struk over reacts that causes all kinds of problems every chance he gets he makes it his mission to see the Dealers have issues especially minorities as a dealer Myself And other dealers I know we try to guide new dealers to stay clear of this company and Tyler

Do you want to lose money? Do you want to waste time? Do you want to lose your nerves? Then you can safely buy in OPENLANE. I got my car after emails and calls, no one does anything until I write and call. Instead of two weeks, I got a car for more than a month. My losses amounted to more than 1,000 EUROS due to the fact that I could not receive the car on time and send it to the Customer. I thought that all the bad reviews were an accident and would not affect me. I did it for the first and last time at their place... As a result, my phone is blocked for calls to their office)))

I purchased a vehicle through OpenLane's online auction platform, and I encountered several issues throughout the process.

Issue 1: The car was advertised with a specific set of wheels in the photos; however, upon delivery, these wheels were not included. When I reached out to OpenLane, I was informed that the wheels were not part of the official vehicle description, despite their inclusion in the images. Unfortunately, they did not show any willingness to resolve this matter.

Issue 2: Upon delivery, the car failed to start due to a battery issue. The vehicle, a 2021 model, should have had a BMW OEM battery, but it had been replaced with an unidentifiable, damaged battery that lacked any identifying labels or stickers. This raised serious concerns, and I suspect foul play. OpenLane's terms of service (TOS) state that complaints about the battery are not accepted, and unfortunately, they are taking advantage of this clause. The vehicle was started using a booster and delivered. However, just ten minutes after delivery, the car shut down completely due to battery failure.

After replacing the battery with a new one, I encountered additional problems. The car displayed errors related to the steering rack. A local BMW dealership diagnosed the issue and confirmed that the installed steering rack was not compatible with this specific model. The part number was incorrect, indicating that the steering rack had been replaced and prepared improperly for sale.

I submitted a claim to OpenLane on October 22, but to date, they have not provided a resolution or any viable solution for repair. Their claims department responds very slowly, with an average of one email per week, often requesting additional evidence. Recently, they implemented an AI chat on their site, and phone calls have gone unanswered.

I strongly advise potential buyers to carefully read OpenLane’s terms and conditions before purchasing. While the platform may seem appealing, their customer support is subpar and unresponsive, making it difficult to resolve issues in a timely manner. I would recommend considering alternative options with more reliable customer service.

I'm buying cars from them time to time, shit place with cars that are smashed or with engine problems, avoid at any costs. Thier Claim department is usless, all problems after purchase is your problems. Avoid at any cost.

I bought a car in November 2023. They didn't provide all documents. During transportation car was arrested by Polish police In Jine 2024 I was informed by Polish police that car is stolen and VIN was changed. For my claim OPENLANE told that previous owner denied OPENLANE's claim (ofcourse denied, as car is stollen!). Now OPENLANE told me to address this issue to the courts of Leuven in Belgium.
Really? You sold me stollen car, it took a year to gain all details from police and now I need to raise claim to courts of Leuven in Belgium? You're kidding me, I need my money back!
Stay away!

I'm a final car recipient, my dealer doesn't support. ID's for reference.
Claim ID: 62501
Auction ID: 7444072

prepare for problems

Let the facts judge the quality of the company:
- On October 10, the money was transferred and the car was paid for... On November 9, there are no documents for it... guess whose problem it is? it turns out that the documents have been in Openlane for a long time but there is no one to send them... "customer service" - they will be sent someday, ... and the best thing is that if they don't send them for another month, you can only wait - restrictive deadlines apply only to the buyer, there are no deadlines for considering the complaint (apart from one that it will be entered into the system within 2 days :)))

- October 18th, paid car ... no information about the car until November 9th - they will simply transfer the money, it will be there someday or not - customer service - don't worry, it's only 3 weeks ... :D

- another car - you will send the CMR on Tuesday, documents not sent by Friday - customer service "do you think someone will send it outside the queue?" ... you transferred the money, please wait, it will be there someday

They created an account for me
I did not visited or created any account on openlane, and they created one, using my business public data and sent me an email just to get me to enter their website.

Our experience with the OPENLANE platform was extremely disappointing. We expected honesty and transparency, but instead encountered significant concealment of critical information regarding the vehicle’s condition, with the company refusing to address our claims.

Upon purchasing, we found that the vehicle’s condition differed greatly from what was reported. The body had hidden defects, with seven out of 13 panels repainted and repaired, indicating prior damage. These issues were omitted in the report, which we believe is deceptive, contradicting the transparency principles in EU Directive 2005/29/EC on unfair commercial practices.

During our discussions with OPENLANE, we provided evidence, but instead of a constructive resolution, they denied our claim, citing internal policies and disregarding European standards for transparency in B2B transactions.

This approach shows disregard for fair practice and customer rights. We strongly advise potential customers to reconsider using OPENLANE. Currently, we are preparing to escalate the matter to the Leuven court, as suggested by the company, to seek a fair resolution under EU law.
Claim reference: 71034

We received a response from Openlane Europa regarding our review on November 6, 2024, in which they stated that we should contact them directly again, and they would reconsider our claim and try to resolve it satisfactorily. We reached out directly, but this time, they did not respond at all and completely ignored us.

Our question to Openlane Europa is: why say that you can reconsider our claim and try to resolve it favorably if you don’t respond to direct repeat inquiries at all?

We analyzed online reviews, including Google Maps reviews, about Openlane and were shocked. Openlane has a global problem with an overwhelming number of negative reviews, and they do nothing to address the issue with dishonest sellers who hide information about vehicle damage. Additionally, we wanted to leave feedback on a seller directly on Openlane.eu, but it turns out we are not allowed to do so, even though each seller has a rating. This rating is clearly set by Openlane itself, and unsurprisingly, it’s always positive. :)))