Opendoor Reviews 

929
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 255 reviews, reviewers had a great experience with this company. Customers appreciate the fast and straightforward process, stating that property sales are completed smoothly, transparently, and efficiently without unnecessary delays. Consumers frequently mention that staff members are exceptionally helpful, knowledgeable, and responsive throughout the entire home selling journey. However, some reviewers were not happy with communication difficulties and unexpected price reductions that occurred after property inspections. Some people also stated that service fees were extremely high and made the final cash offers much lower than initially expected. A few other people also stated that reaching representatives with questions about contracts was sometimes difficult.

What people talk about most

Service

Consumers find service to be ambiguous, with many reviewers praising the fast, professional process,... See more

User experience

Clients share positive opinions on user experience, noting that everything went smooth and fast with... See more

Price

People report ambiguous experiences with price, as some consumers highlight competitive valuations and... See more

Staff

Reviewers mention ambiguous feedback about staff, with many consumers praising helpful and responsive... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers reporting helpful support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

pricing was competitive. Communication was awful. I was assigned an agent to my contract that was on Vacation until after my contract expired. I am to call twice to try and have someone answer my ques... See more

Rated 5 out of 5 stars

So incredibly easy. I’ve bought and sold over a dozen homes and this was by far the most upfront honest transaction. They did everything they said they would do. I cannot say enough about how smooth t... See more

Rated 5 out of 5 stars

Excellent experience working with Opendoor selling my house. The all process was very simple and clear. Opendoor was always very attentive to respond any questions from our side. I was very impressed... See more

Rated 5 out of 5 stars

Opendoor has been very easy to follow and fast at making their offer. If you need to move quick and need to sell your house, choose Opendoor. Their customer service are available to answer all questio... See more


Company details

  1. Association or Organization

Written by the company

In 2014, we set out to reinvent life’s most important transaction with a new, simple way to buy and sell your home. For sellers we eliminate the hassles of showings and months of uncertainty by purchasing the home directly from them. For buyers, we make it incredibly easy to tour hundreds of Opendoor homes so they can find the perfect one. To learn more about how Opendoor works, please visit opendoor.com or download the Opendoor app.


Contact info

3.9

Great

TrustScore 4 out of 5

929 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(929)

253 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience.

OpenDoor is very efficient. 90% of the process is all online and the process is as fast as you make it. We closed in a little over 3 weeks start to finish. Price was right and fair. The staff member assigned to us responded quickly to texts/calls. And their title company of choice was also very responsive.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Opendoor staff members

All Opendoor staff members that were involved in the sale process are professional, patient and trustworthy. They were able to explicitly stated all the expectations upfront, so clients don't get any unexpected surprises. They were also able to answer any questions throughout the entire process. I am satisfied with the transaction I had with Opendoor.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a very good

We had a very good, stress free , no hassle experience with opendoor. Kendra our contact person is very efficient and professional. The app was smooth with concise instructions. We recommend opendoor because of our positive experience. Thank you Kendra, and thank you opendoor.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

Headline: Started out great, but now keeping over $12,000 of my money without explanation.I initially left a flawless review for Opendoor because the closing process for my home at 763 Oak Ave went smoothly. However, I am completely changing my recommendation due to their post-closing "Cash Now, More Later" program.Opendoor held back a $30,000 "Initial Cash Adjustment" pool from my home value. Right before closing, their representative confirmed in writing that my estimated upside payout after inspection would be $12,401.80. The home successfully resold for the exact contract target price of $130,000 in just 29 days. Yet, Opendoor recently sent me an email stating I am due $0.00.Before selling to Opendoor, I personally had a new 5-year-old roof and a 6-month-old HVAC unit already installed. Opendoor did not have to touch the major mechanicals; they only did minor cosmetic updates like carpet and light fixtures on a 1,389 sq ft home. There is absolutely no justification for an extra $12,400 to disappear into "resale costs." I have formally requested an itemized settlement ledger. Until Opendoor provides full transparency and pays out my rightful proceeds, I strongly warn other sellers to avoid the "Cash Now, More Later" trap.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend open door as a first…

I would recommend open door as a first option for people who are not able to do alot of walking or standing i have dealt with open door more than one time and on both occasions they have been upfront logical and fair with our business arrangements and i would like to do more business with open door in my future if possible

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive 16.8% Fees, Broken Pricing Algorithm, and Total Bait-and-Switch on Timelines

If you are looking for transparency, speed, or a fair market assessment, do not use Opendoor. They rely on completely inaccurate property data to lowball sellers, and then they secretly inflate their corporate fees to astronomical levels to force you into paying for unneeded repairs.

I requested an all-cash offer on my home. Opendoor proudly plasters on their website and dashboard that you will receive your final offer within 2–4 business days. Instead, they unapologetically stretched their timeline out to 5–7 business days without explanation. When the offer finally arrived, it was an absolute insult based on broken data.

Their automated pricing algorithm generated "comparable recent sales" that were a complete apples-to-oranges mismatch. They valued my home against 2.5-bathroom siding homes that were significantly smaller in square footage. My home is a premium, all-brick 5-bedroom, 3.5-bathroom property with 2,721 square feet—making it nearly 175 sq ft larger than the lower-tier comps they forced onto my property profile to artificially drag down its market value.

Worst of all is their deceptive fee structure. While their marketing suggests a transparent, standard service fee (around 5%), they hit me with an egregious $41,847 "Opendoor service fee" on a $249,000 offer. That is a hidden 16.8% corporate penalty.

When their home sales advisor explicitly admitted in writing that my HVAC, appliances, and roof were fully functional, in great shape, and well within their life expectancy, their underwriting team still used the "service fee" bucket to secretly bake in massive, double-dipping deductions. When formally confronted with these blatant data errors (wrong bathroom count, wrong square footage, and predatory fees), their customer support completely dodged the property errors, claimed the numbers were "set in stone," and immediately tried to push me into another one of their risky alternative programs.

They rely on your need for convenience to strip you of your hard-earned equity. avoid this corporate scam.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company! Sent everything over to title. Withdrew their offer 7 days before closing! Terrible communication. Stay as far away from these scammers as you can!!!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and seamless experience

Amazing and seamless experience. If you are looking for a stress free and manageable way of selling your house quickly and professionally, I highly recommend Opendoor. We were pleasantly surprised at the ease in which the process flowed. After we accepted their competitively priced offer and with the help of Alison Mercer we chose our closing date and just had to wait until signing day, then we moved out. I loved that everything was handled online and digitally.

I wouldn’t hesitate to use them again in the future.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick simple and flexible

Quick simple and flexible , everything we needed in a closing. No hassle of open houses, long drawn out conversations with realtors, wild requests made by buyers and regular conventional markets that may cause your home to be on the market for months. We picked the date and made it work for us.
Everything was done remotely and with the ease of what works for us and when . Any questions or concerns were addressed promptly by Matt.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Our experience was very smooth and…

Our experience was very smooth and quick. The offer we received was right in line with the selling prices of comparable homes in our area. Selecting a closing date and being able to complete our required documentation ahead of time was very convenient. Our experience was good and we would recommend Opendoor to other sellers.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Shysters....oh we will pay you $x for…

Shysters....oh we will pay you $x for your house, minus repairs, minus our 5.7% listing fee, minus an additional 10% fee for Idunno - other stuff, minus closing costs, minus my chai latte. Go screw, jerks. What a waste of time.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process, just submit pictures and wait a short time for offer. After you accept the offer, they schedule an inspection to verify thing s like AC, water heater and running water. The only part of the process I didn't like was waiting 5 business days while they evaluated the results of the inspection.

22 May 2026
Unprompted review
Rated 4 out of 5 stars

Fast

Fast. Reasonable offer and fee structure.
Closed on time, but their poor communication made the process more stressful.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

They were quick and thorough

They were quick and thorough. They allowed me to extend my closing when I couldn’t make it sooner and allowed late checkout while my other place closed. I believe the property offered was competitive with the market and my home and I would use them again

26 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look