I’ve been using Opal Transfer for over 3 years to send money from the UK to Bulgaria, and I’m extremely satisfied. Transfers are always fast, secure, and very easy to arrange. I’ve never had any iss... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been using Opal Transfer for several years to move money between my accounts in different countries, and the experience has consistently been excellent. Transfers are always reliable and on time.... See more
Company replied
I've had a terrible experience with Opal Transfer. My money was held for a ages, with little to no comunications about why. What should have been a straightforward transfer turned into a drawn-out pr... See more
Company replied
I’ve been using Opal Transfer and honestly it’s been a really good experience. The app is easy to use and everything works smoothly. What I like most is the customer support, especially the fact that... See more
Company replied
Company details
Written by the company
This is the place for your fast, safe, and easy money transfers. Opal Transfer has almost 23 years of experience in financial services and is powered by a community of over 350,000 active money senders and more than a million money receivers who transfer funds to and from 41 EU and non-EU countries. How does it work? You can simply use the Opal Transfer mobile app, website, or call us to send money over the phone. Call centre assistance is available 6 days a week in multiple languages to help with any questions you may have. Try and enjoy instant transfers in your language.
Contact info
1 King William Street, EC4N 7AF, London, United Kingdom
- +44 20 7022 0995
- info@opaltransfer.com
- opaltransfer.com
4.5
Excellent
675 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and reliable!
23 April 2026
Unprompted review
I’ve been using Opal Transfer for over 3 years to send money from the UK to Bulgaria
I’ve been using Opal Transfer for over 3 years to send money from the UK to Bulgaria, and I’m extremely satisfied. Transfers are always fast, secure, and very easy to arrange. I’ve never had any issues, and the money always arrives on time.
The customer service is also excellent—whenever I’ve had a question, I’ve received quick and clear support from real people.
Honestly, I wouldn’t switch to another provider. I highly recommend Opal Transfer to anyone looking for a reliable way to send money to Bulgaria!
22 April 2026
Unprompted review
Reply from Opal Transfer
Dear Emiliya,
Thank you for your wonderful review and for trusting Opal Transfer over the past three years!
We’re delighted to hear that you’ve consistently experienced fast, secure, and reliable transfers when sending money from the UK to Bulgaria. It’s especially great to know that our customer support team has been helpful whenever you’ve needed assistance—we truly believe in providing real, human support every step of the way.
Your loyalty and recommendation mean a lot to us. We look forward to continuing to serve you in the years ahead.
Warm regards,
The Opal Transfer Team
Customer Service with Real People
I’ve been using Opal Transfer for several years to move money between my accounts in different countries, and the experience has consistently been excellent. Transfers are always reliable and on time. What I especially appreciate is being able to speak to real people when I need support—no frustrating chatbots, which makes a big difference.
27 March 2026
Unprompted review
Reply from Opal Transfer
Thank you so much for your continued trust and for taking the time to share your experience.
We’re delighted to hear that your transfers have been consistently reliable and on time—that’s exactly the standard we strive to maintain. It’s especially rewarding to know that our customer support has made a positive impression. We strongly believe that real, human connection matters, and we’re proud to offer support from dedicated team members rather than relying on chatbots.
Your feedback means a lot to us, and we look forward to continuing to support you with your international transfers for years to come.
Warm regards,
The Opal Transfer Team
Very convenient and fast service
Very convenient and fast service. I definitely recommend using Opal Transfer!
2 April 2026
Unprompted review
Reply from Opal Transfer
Thank you, Jānis, for your kind words and recommendation!
We’re thrilled to hear that you find our service convenient and fast—making international transfers simple and efficient is exactly what we aim for. Your support means a great deal to us, and we truly appreciate you choosing Opal Transfer.
We look forward to assisting you again in the future!
Warm regards,
The Opal Transfer Team
I’ve been using Opal Transfer and…
I’ve been using Opal Transfer and honestly it’s been a really good experience. The app is easy to use and everything works smoothly. What I like most is the customer support, especially the fact that they help in different languages. It makes sending money much less stressful, so I’d definitely recommend it.
10 February 2026
Unprompted review
Reply from Opal Transfer
Thank you so much for your kind words! 😊
We’re really happy to hear that you’ve had a smooth experience with Opal Transfer and that our multilingual customer support has made things easier for you. Making money transfers simple and stress-free is exactly what we aim for. We truly appreciate your recommendation!
Opal Transfer team
Opal Transfer has been very easy and…
Opal Transfer has been very easy and pleasant to use. The app is straightforward, clear, and makes international money transfers simple, even for first-time users.
What really stands out is their customer support. Having assistance available in multiple languages makes a big difference, especially when you need to explain an issue clearly and feel understood. The support team is professional, responsive, and genuinely helpful.
With a user-friendly app and reliable customer service through several communication channels, Opal Transfer is a service you can trust. I would gladly recommend it to anyone who needs to send money internationally.
7 February 2026
Unprompted review
Reply from Opal Transfer
Thank you, Catalin, for the thoughtful feedback! 🌟
We’re delighted to hear that you find Opal Transfer easy and pleasant to use, especially for international transfers. It’s great to know our multilingual support team made a real difference and helped you feel confident and understood. Providing a clear, reliable, and user-friendly experience is exactly what we strive for. We truly appreciate your trust and recommendation!
Opal Transfer team
Opal Transfer is reliable, easy to use and there are multiple communication channels ....
I have had a very good experience with Opal Transfer. It is an international company that makes sending money simple and convenient.
One of the things I appreciate the most is their customer support. They offer support in different languages, which is extremely helpful, especially if you are from another country. Being able to explain your concerns or problems in your native language makes the whole experience much more comfortable and reassuring.
The customer service works very well. The team is responsive, helpful, and professional whenever you need assistance. The application itself is also very easy to use. Everything is clear, simple, and user-friendly. If you ever face an issue, there are multiple communication channels available, so resolving problems is quick and straightforward.
Overall, Opal Transfer is reliable, easy to use, and offers excellent customer support. I would definitely recommend it.
1 February 2026
Unprompted review
Reply from Opal Transfer
Thank you, Nirena, for your wonderful and detailed feedback!
We’re thrilled to hear that you’ve had such a positive experience with Opal Transfer and that you find our service reliable, simple, and convenient to use. It’s especially great to know that our multilingual support and multiple communication channels have made you feel comfortable and well-supported whenever needed.
Our goal is to make international money transfers as easy and stress-free as possible, and your feedback means a lot to us. Thank you for your trust and recommendation!
Opal Transfer team
Great service
Great service. Thanks for you profesional work. I'll recommend your exellent work.
15 October 2025
Unprompted review
Reply from Opal Transfer
Dear Oleg,
Thank you so much for your fantastic feedback. We’re thrilled to know you’re very satisfied with our service and team. Your continued support means a lot to us!
— The Opal Transfer Team
I’m very satisfied with their service
I’m very satisfied with their service. I’m working with them from 2 years. They are amazing team!
7 October 2025
Unprompted review
Reply from Opal Transfer
Dear Gratsiela,
Thank you so much for your wonderful feedback and for trusting us over the past two years! We’re thrilled to know you’re very satisfied with our service and team. Your continued support means a lot to us!
— The Opal Transfer Team
Never again
Never again – unreliable international money transfer!
I am extremely disappointed with Opaltrans. My father sent money from the UK to Germany today at 8:30 AM, which, according to their website, should arrive instantly. It is now 3:50 PM, and the money still hasn’t arrived.
When contacting customer service, he received conflicting information: first, the transaction was said to be at the “Credit Control” stage – something that has never happened before. Later, when calling again at 2:40 PM, he was told there were “technical difficulties.” Two different employees, two completely different explanations – and the money is still not received.
Opaltrans advertises on their website that money sent today will arrive the same day. This is clearly not true. I will be using other services in the future and cannot recommend Opaltrans at all. Extremely disappointing and unreliable.
6 October 2025
Unprompted review
Reply from Opal Transfer
Hi Alan,
We’re very sorry for the inconvenience your father experienced. The transfer was temporarily delayed due to a technical issue with our correspondent partner, which affected the completion of some transactions on that day. Our team informed your father by phone on 6 October, and the transfer was successfully processed and sent on 7 October.
We understand how important speed and reliability are, and we truly regret the disruption. If your father would like us to review the case further or confirm any details, he can contact us directly at manager@opaltransfer.com or reach our Polish Customer Service team at +44 20 7233 7777 — we’ll be glad to assist him right away.
— The Opal Transfer Team
I've had a terrible experience with…
I've had a terrible experience with Opal Transfer. My money was held for a ages, with little to no comunications about why. What should have been a straightforward transfer turned into a drawn-out process. I had to chase repeatedly, and every time I was left waiting without clear answers.
When you trust a company with your funds, you expect efficiency and transparancy, Opal failed on both counts. I will not be using their services again, and I strongly advice others to look elsewhere if they value timely and reliable transfers.
25 September 2025
Unprompted review
Reply from Opal Transfer
Hi Gerry,
We’re very sorry for the delay and inconvenience you experienced. Your transfer required routine regulatory checks, which have now been completed and the funds released. We’ve contacted you directly with full details. If there’s anything still unresolved, please reply to our message or reach us at manager@opaltransfer.com
so we can assist right away.
— The Opal Transfer Team
Reliable service
Service has always been fast, secure and reliable. Overall satisfied.
25 September 2025
Unprompted review
Reply from Opal Transfer
Hi Aija,
Thank you so much for your kind words! We’re delighted to hear that you find our service fast, secure, and reliable. Your trust and satisfaction mean a lot to us.
— The Opal Transfer Team
Highly recommended!
I’ve been using Opal Transfer for my international transfers and I’m really happy with the service. The process is quick and easy, the fees are fair, and the money usually arrives in minutes. The app is simple to use and I always feel confident that my transfer is safe. Great customer service too – professional and responsive whenever I have a question. Highly recommended!
1 September 2025
Unprompted review
Reply from Opal Transfer
Hi dear Bio Fest,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you find our service quick, easy to use, and reliable. It’s great to know you’re happy with our app, fair fees, and customer support. Your recommendation truly means a lot to us!
— The Opal Transfer Team
I can higly recommend Opal Transfer for…
I can higly recommend Opal Transfer for a money transfers from the UK to Bulgaria, Greece and Germany. Fast, easy and friendly app.
3 September 2025
Unprompted review
Reply from Opal Transfer
Hi Christos,
Thank you for your great feedback and recommendation! We’re really glad to hear you find our app fast, easy, and friendly when sending money to Bulgaria, Greece, and Germany. We truly appreciate your trust and support!
— The Opal Transfer Team
Great money transfer company
Great money transfer company! Great customer service, good prices and immidiate speed.
1 September 2025
Unprompted review
Reply from Opal Transfer
Hi Pavel,
Thank you so much for your positive feedback! We’re happy to hear you’re pleased with our customer service, pricing, and transfer speed. Your satisfaction is our top priority, and we truly appreciate your trust in us.
— The Opal Transfer Team
Excellent service
Excellent service – my money transfer was quick and simple thanks to the operator’s support.
2 September 2025
Unprompted review
Reply from Opal Transfer
Hi Qna,
Thank you for your kind words! We’re delighted to hear your transfer went quickly and smoothly, and that our team could assist you along the way. We truly appreciate your trust and support!
— The Opal Transfer Team
The workers in Opal are very suporportive and warm , they are just unbelievable wonderful. …
The workers in Opal are very supportive and helpful. They helped me to fill in the form of registration. They were patient with me. Today, 02.09.25 was my lucky day, sending money to my mom, thanks to you, guys. I need to express my gratitude to Rumyana, one of the people behind the desk, that gave me un enormous help today.
2 September 2025
Unprompted review
Reply from Opal Transfer
Hi Ivaylo,
Thank you so much for your wonderful feedback! We’re really glad to hear that our team — and especially Rumyana — was able to assist you with patience and care. Helping customers like you is what we value most. We’ll make sure to share your kind words with her!
— The Opal Transfer Team
very satisfied with the service
very satisfied with the service. always fast and reliable!!! 🇧🇬❤️
11 August 2025
Unprompted review
Reply from Opal Transfer
Hi Georgia,
Thank you for your lovely feedback! We’re delighted to know you’re always satisfied with our fast and reliable service. Your trust means a lot to us!
— The Opal Transfer Team
Shady terminology and legalease language in contracts
I took out a short loan based on my pay which os Thursdays.
The company went to withdraw on Wednesday and I dont keep money in that account. It's just for payments .
The payment bounced and when I advised them of this they sent me a bunch of threatening language .
I looked at the contract and the payment was to end on the 9th of July .
They added the missed payment I stead of just taking it out on the next day .
I was charged 45$ by the bank and they added another 45 $ nsf .
They claim they have the right to both draw a day early and that banks a 24 grace period
Not my bank you pay the day they try to withdraw or they reverse it .
Also they added 2 extra weeks onto the contract claiming they are allowed to alter the co tract anytime they want .
They are not practising fair business practices. They are acting in greed and lack empathy compassion or kindness
Be very careful when dealing with this comparing
I will never use them again ---
21 July 2025
Unprompted review
Reply from Opal Transfer
Dear Rocsi Love,
Opal Transfer is a UK-based international money transfer company. We do not provide loans, we do not operate in Canada, and we do not have access to or withdraw funds from customers’ bank accounts. It’s possible that your review refers to a different company with a similar name — perhaps a lender or financial institution in your region.
Because this review does not relate to our services, we kindly ask that you remove it from our Trustpilot page and post it to the correct company. This will help ensure your feedback reaches the right team, which can address your concerns.
The Opal Transfer Team
MARVELOUS TRANSACTION FROM UK TO…
MARVELOUS TRANSACTION FROM UK TO LITHUANIA
17 July 2025
Unprompted review
Reply from Opal Transfer
Dear Erik,
Thank you so much for your kind words! We're thrilled to hear your transaction from the UK to Lithuania went smoothly.
At Opal Transfer, we’re committed to providing fast, secure, and reliable service, and it's always great to know we’re meeting expectations. We look forward to helping you again soon!
Best regards,
Opal transfer team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.