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Ooomay Reviews 157

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TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, including items not being shipped or delivered, and a general lack of communication regarding order status. The delivery service was frequently criticized for being slow and unreliable, with some customers waiting weeks or even months for their products, or never receiving them at all. Additionally, customer service was a major point of dissatisfaction, with many reviewers finding it unhelpful, unresponsive, and difficult to resolve issues like missing orders or product complaints. A recurring problem mentioned by many was a strong, unpleasant smell emanating from the products, often described as fishy or chemical, which persisted even after airing out the items. Some people also felt that the product quality did not match what was advertised, citing issues like loose stitching, damages, or missing parts. Conversely, a small portion of people were satisfied with their purchases, praising the bags' style, quality, and functionality, particularly their ability to fit laptops.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. While some customers praise the bags for their quality,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the quality, describing bags as cute,... See more

Order

Users describe negative interactions with order fulfillment. Many customers report not receiving their... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many reviewers report extended... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many report that their orders never... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I got the bag 2 weeks after I bought it. That’s not a really big deal. But the SMELL de bag is soooo stinky I could literally smell the bag from 2 meters away.

Contact info

2.3

Poor

TrustScore 2.5 out of 5

157 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Oomay is a scam

Customer service is a joke, return system is a scam. They will quite literally ignore you if you try to return the bag. Should’ve guessed that only customer service returns are sketchy. The bags are terrible quality. Don’t order there and save yourself some money.

26 July 2024
Unprompted review
Rated 1 out of 5 stars

**********AVOID OOMAY**********

**********AVOID OOMAY**********
CUSTOMER SERVICE clearly try to persuade you not to return the Maya bag which is extortionately overpriced as it is drop shipped from China. A label is then stuck over retailers address 153 Blakeney Way, Kingswood Lakeside, Cannock, United Kingdom, WS11 8LD. This is registered on Companies House as YUNEXPRESS UK LTD
Company number 12982734
Yet if you want to return an item you are informed you have to send it to the US!! Or you can accept a 20% or 40% (on 2nd email) discount. If only I had read their reviews before ordering!

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Dont do it

Customer service is a joke and you can get their popular $45 Maya bag literally anywhere else for half the price. $20 amazon and $5 temu

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Actually my new favorite bag

I actually adore the bag I purchased off of this site. I got the black maya bag and I’m in love with it, I’ve been wearing it everyday since I got it and I genuinely have gotten so many compliments when I wear it. After I ordered I saw the comments about it being cheaper on temu and got so nervous but one of my friends bought the temu bag to check it out and it’s literally not even the same bag!!! The quality of the ooomay bag is so much better and the temu bag looks completely different from the photos?? The temu bag says “fashion” on it while my ooomay bag looks just as advertised. I am so happy that it all worked out in the end and will recommend my bag to everyone!!

13 May 2024
Unprompted review
Rated 1 out of 5 stars

sadly 👎

about their best-selling maya bag ($45): you can find the exact same bag on temu (exactly the same pictures too) for literally $5

8 April 2024
Unprompted review
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