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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the service convenient for receiving parcels, especially for those who are not home during delivery times. Many appreciate the reliability and ease of use, with some highlighting the helpfulness of staff at certain locations and the quick resolution of minor issues. Reviewers also praise the fast communication and support from customer service in understanding their needs. However, some people were dissatisfied with the delivery service, reporting issues like parcels being placed in already occupied lockers or not being delivered to the correct address. There are also concerns about customer service response times, with some experiencing delays in replies to emails and chat queries. A few customers mentioned problems with lockers being too small or broken, leading to deliveries being returned.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers find the service convenient... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported difficulties contacting... See more

Service

Consumers find service to be ambiguous. While some reviewers praise the service as great, quick, and easy to... See more

Staff

Users describe ambiguous interactions with staff. Many customers report difficulties contacting support,... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report slow responses,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Interesting situation i found myself in today. Went to drop off a parcel to the OOHPod in Limerick, Dock Road Lidl. I was dropping off UPS parcel, added in the tracking code so a locker woul... See more

Rated 5 out of 5 stars

I found the chat customer service excellent. They usually email back the answer within an hour or two. In my particular situation OOHPod (Ellen) went above & beyond to help me out. I genuinely cant th... See more

Company replied

Rated 5 out of 5 stars

This is a great service, I'd be lost without it tbh. My deliveries are waiting safely for me when I get home from work. I have also used one of the lockers in NI to get something from Argos (who don'... See more

Company replied

Rated 5 out of 5 stars

First time i ordered to a oohpod to newry no issue, second time i got an email from royal mail saying they dont deliver to pods, there is somewhere a communication issue that needs to be resolved... See more

Company replied


Company details

  1. #2 of 2 best companies in Logistics Service
  2. #3 of 3 best companies in Business to Business Service
  3. #1 of 1 best companies in Package locker

Written by the company

OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services. OOHPod is your Out-Of-Home Flexible Address. Say goodbye to delivery anxiety with OOHPod and embrace freedom from home deliveries. Sign-up today and save with OOHPod bundles when you shop online. https://www.oohpod.com/#get-started OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages. Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution. Review our businesses products and improve your parcel management with cost effective solutions OOHPod lockers. https://www.oohpod.com/business With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.


Contact info

3.3

Average

TrustScore 3.5 out of 5

224 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

This company has kept my buying options…

This company has kept my buying options open when I'm unable to be home for various couriers or post office delivery. Been using them now for over a year with zero bad experiences
The oversize parcel service is particularly good and the staff in the office are lovely and go above and beyond to help in any way they can.
Top marks

28 June 2024
Rated 5 out of 5 stars

Amazing service

Amazing service! Absolutely flawless each and every time I’ve used it.
The ladies in office in Jonesborough are particularly wonderful and helpful.

28 June 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. The one parcel that went missing was located within 5 mins by the girls in the office. So far so good

28 June 2024
Rated 5 out of 5 stars

Great service

Great service, works well and reasonably priced.

31 May 2024
OOHPod logo

Reply from OOHPod

Thank you so much Michael for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!

If you ever need anything, don't hesitate to reach out.

Thanks again for choosing OOHPod

Rated 5 out of 5 stars

Highly recommend

Highly recommend, they offer a great service. I have used their service a number of times. The staff go out of their way to be helpful.

It's a great company and a brilliant way to buy from Amazon, Ebay or Vinted or any items that will only post to the North and not the South

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service, period

This makes it easy to purchase from UK without all the hassle. Easy online experience, many pick-up locations and good prices. Thank you, great service, have used it for more than a year, several times, no issues.

31 May 2024
Rated 2 out of 5 stars

Let down - Courier unable to access locker.

I was delighted when OOHPod came along, because I was a regular user of Parcel Motel. I never minded the delay of a day or two for parcels to arrive because it was a reliable service. After having one good experience with OOHPod, I was disappointed when things didn't go smoothly with the 2nd order. The courier wasn't able to gain access to the lockers and rang me looking for an alternative address to deliver the parcel to. I had to have him deliver it to my workplace (where they're a bit grumpy about accepting deliveries) and I haven't used the service since. I've been put off them after this bad experience. It shouldn't be this difficult. I wish OOHPod would process the parcels themselves and have their own couriers put the packages into the drawers, rather than rely on others. At least then the packages will definitely end up in the lockers. From what I can see online other people have had similar problems.

5 February 2024
Unprompted review
OOHPod logo

Reply from OOHPod

Hi Grantchester, we are very sorry to hear about our customers having issues when using our service.

Please get in contact with our customer service team on email or live chat so we can resolve the issue for you and understand how this issue occurred with our courier partners.

Please have an order number or your email for reference.

support@oohpod.com

https://help.oohpod.com/kb-tickets/new

We are constantly working with our partners to maintain and improve our onboarding and operation processes.

Your views would be very important to us as we continue to grow across the island of Ireland.

We look forward to hearing from you soon so we can provide you with the same good experience you had previously.

Rated 5 out of 5 stars

Oversized parcels, fantastic service!

What a bonus getting oversized parcels delivered to Oohpod Jonesborough, not only to you have safe delivery but fantastic customer service! Thank you Oohpod for making my life easy!

2 May 2024
Unprompted review
OOHPod logo

Reply from OOHPod

So glad you have shopping freedom with our oversize parcel service, welcome to the shopping revolution! Our Jonesborough ParcelShop staff are there to help with returns, cheap parcel sending, and access to our glitzy fitting room. Thank you so much for taking the time to write a review, much appreciated.

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