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ONYX Cookware Reviews 

252
•
TrustScore 4 out of 5

3.8

Events & Entertainment
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Company details

  1. Events & Entertainment

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3.8

Great

TrustScore 4 out of 5

252 reviews

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3.8

All reviews

(252)

13 reviews in the last 12 months

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Rated 3 out of 5 stars

Sartén

When I tried it all the food stuck to it, I don't understand why, I'm still not very satisfied, I wrote to you and honestly I didn't get a response.

1 June 2025
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Ana,

I am sorry to hear that you are experiencing issues with the non-stick of your frying pan!

I will strongly recommend that you contact our customer service regarding this issue.
We are available on service@onyxcookware.fi or through our customer portal that you find here: https://onyxcookware.fi/pages/asiakasportaali
Please refer to this review when contacting us!

We will look forward to hear from you.

Best regards,
ONYX Cookware

Rated 2 out of 5 stars

Coating started to peel off after 2 years

I bought pans in September 2022 and few days ago (20.1.24) noticed on big pan that coating started to peel off from surface. I’m deeply disappointed that pans lasted only 2 years.
-Alexandra D.

20 January 2024
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hello Alexandra,

We are very sorry to read that you are experiencing issues with your product!

We advise you to contact our customer service at service@onyxcookware.eu, where our customer service team will be ready to assist you. If you have already contacted our customer service, please do not hesitate to reply to the same email and refer to this review.

Based on your description, it seems that this is certainly covered by your warranty, and I am confident that together we can find a solution to the problem!

Once again, we are sorry that you have encountered issues. However, we will do our absolute best to assist you in finding a solution! 😊

Best regards,
ONYX Cookware

Rated 2 out of 5 stars

The product is not good

The product is not good. With quite hard every day use it lasted well only for a few weeks. Looks still good, but everything sticks to it no matter how much oil. Not the quality I expected.

3 April 2023
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hello Marko,

We are very sorry to read that you are experiencing problems with your product!

We advise you to contact our customer service at service@onyxcookware.fi where our customer service representatives will be ready to assist you.
If you have already contacted our customer service, please do not hesitate to reply to the same email and refer to this review.

Also, please remember that we always offer up to 100 days full return policy, even if the product has been unpacked and tested. 😊
If you wish to use your return policy, you should also inform our customer service team about it. They will provide you with information on how to return the package, as well as offer a free return label.

We are once again sorry that you have experienced problems. However, we will do our best to help you find a solution! 😊

Best regards,
ONYX Cookware

Rated 4 out of 5 stars

Well kept schedule

Well kept schedule. The quality of the pans was very good, just one small fringe on the smaller pan bottom, that I had to file down not to mess with the coating of teh bigger one (kep on top of each other).

9 May 2022
Unprompted review
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