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Onward Waste Ltd Reviews 

749
•
TrustScore 5 out of 5

4.8

Garbage Collection Service
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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the garden waste collection service easy to use and highly reliable, with collections always happening on time and as scheduled. The staff receive frequent praise for being professional, friendly, and exceptionally helpful, ensuring pleasant interactions and efficient service. People appreciate the excellent customer service and easy contact options, noting that any rare issues are quickly resolved and communication is clear. However, some customers also noted occasional missed collections or delays in service, which required follow-up contact.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that collections are consistently on... See more

Customer service

Consumers find customer service to be excellent, with many reviewers highlighting the friendly, efficient,... See more

Customer communications

Clients share positive opinions on contact, highlighting excellent, quick, and friendly communication via... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was very easy to use the garden waste collection service. Payment was made online, bags delivered to my house then very easy to book collection online once the bags were filled. Excellent, quick an... See more

Rated 5 out of 5 stars

I have been using onward waste since lockdown . I find them very good ,I can't always get my bin curbside but after phoning and explaining why they collected it from behind the hedge. I also like t... See more

Rated 5 out of 5 stars

I lost my husband 4 years ago. My garden became my saviour. I was able to arrange pots plants etc. You have helped more than you know by providing garden bags and pick them up. These days it's not alw... See more

Rated 5 out of 5 stars

When I had to choose between The Council collection and Onward, I was fed up with the constant price increases put in place by the council, so I tried the cheaper option. From the start, I was impress... See more

Company details

  1. Garbage Collection Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

749 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(749)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company

Reliable, friendly, great service always pick up gardening waste on time so no complaints from me, they also keep their costs down, which is a bonus

8 April 2026
Rated 5 out of 5 stars

Helpful staff

Helpful staff! My garden waste gets collected every month. And I put it out so it doesn’t block my driveway. When it’s picked up the driver always puts it back in the same spot which I’m extremely happy about. Thank you xxx

3 February 2026
Rated 5 out of 5 stars

Contacted them by email on 23 April…frustrated

Contacted them by email on 23 April about our holiday let cottage waste recycling and general waste not been collected since Easter break. Phoned on 27 April and again today 28 April, both calls promised a call back. Calls not returned. We need a reliable waste collection on a weekly basis but can’t get a response. Three working days since original email, two phone calls and no progress.
All now sorted and explanation given with apologies. Happy with their response so changed rating.

23 April 2026
Unprompted review
Rated 4 out of 5 stars

Last week my waste was not…

Last week my waste was not collected.(31.3.26) I have an arrangement for it to be collected from the house as it is too heavy for me to put by the road and it was not collected. It was eventually collected after I telephoned.

5 January 2026

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