OnTheMarket Reviews 

400
TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

We have been with On The Market since the start, and it has gone from strength to strength. We have had some excellent leads, which have translated into large commissions. Ronnie, my Account Manager... See more

Company replied

Rated 1 out of 5 stars

Would give 0 stars is possible as their customer service is non existent. I have made three requests since 19/08/2026 and all they have done is send me email confirmations of each request.

Company replied

Rated 1 out of 5 stars

Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properti... See more

Rated 1 out of 5 stars

So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes... See more

Company details

  1. Search Engine Company
  2. Advertising Agency

About OnTheMarket

Written by the company

We are a property portal which advertises properties on the estate agent's behalf, we are not an estate agency.

OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.

We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.

* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(400)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

No 1 Portal status incoming

Looking forward to you achieving No 1 portal status, a great vision for the very near future. More agents need to take note and come on board

4 July 2024
OnTheMarket logo

Reply from OnTheMarket

Hi Richard, thanks for taking the time to leave a five star review. We're really grateful for your support. Please contact the team if there's anything we can help you with in the future. All the best.

Rated 1 out of 5 stars

False advertisement

When looking for property. I am looking for a livable property. When looking for land I'm looking for land.
These Estate agents need to stop advertising land as "4 bed detached house or barn conversion for sale, " when in reality theyre selling land with possible or agreed planning for such a property. Annoying to say the least.

23 June 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi Lee, thanks for taking the time to leave your feedback. We're sorry to hear your experience of OnTheMarket hasn't been as good as we would have liked. We understand it can be frustrating when viewing property inaccurately listed. You can email the team at support@onthemarket.com if you have any specific examples of this. Our team will then look into this further for you. All the best on your property search.

Rated 1 out of 5 stars

Do not rent flat 71A Walton St from JCP.

Do not rent flat 71A Walton St from JCP.
This website is awesome. Here is one thing I want to tell to new tenants. DO NOT rent flat 71A Walton St from JCP. I stayed in the UK for many years, as a research fellow. This is the first time I meet such a horrible person in the UK, even in the world. She is mean and ask unreasonable requests when you are still there, e.g. return the flat back as it was. Why? I am still living here, how she can ask me what to do in the flat. She also tries to find ways to make you live in the flat uncomfortably, e.g. you have to clean the flat, do not make it dirty, clean the window, do not open the window when you leave home... She keeps an eye on your daily life, now I think this is a reason why she do not change her mailing address. All her mails were sent to our flat. She come and pick up her mails. She is good when we moved in, then become bad when we will move out. I think this is her trick to keep your deposit. Also the flat is small and old. Most facilities work less efficient, the shower is horrible, the heater is extremely expensive in the winter. The rent + electricity + council tax is very high for a single person to live. The agent should remove this flat from their website, do not let others get hurt from such a landlord.

23 June 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi there, we're sorry to hear of your experience. Unfortunately, we are unable to assist you with your situation and would advise you to speak to the relevant authorities or estate agent with whom you rented the property through. If you need any information, our team at support@onthemarket.com can direct you further. All the best.

Rated 1 out of 5 stars

No a good app if you get universal credit

Hello

We are family that recive a universal credit cause we are struggling and we are not able to find any house for as in onthemarket.
All the offer form we sended we didn t recive any response so far.
I give 2 stars because there is not a option while your are browsing to know if the landlord will accept DSS family

21 June 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi Fabio, thanks for taking the time to leave your feedback. We appreciate all feedback received and will take this on board for future improvements. We would recommend reaching out to your local estate agencies to discuss your budget and that you are in receipt of Universal Credit, from here you can open a conversation around what properties they have that would be best suited to your situation. You can use our 'Find agents' search to locate your local expert agents. We wish you all the best on your property journey.

Rated 5 out of 5 stars

I used “on the market” to get an…

I used “on the market” to get an evaluation on my property. The evaluation was very accurate as it matched the state agency evaluation. I am impressed. Much better than zoopla.

7 June 2024
Unprompted review
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Reply from OnTheMarket

Hi Sameer, thanks for your five star review. We really appreciate your feedback and it's great to hear how impressed you are with your experience using our valuation tools. Thanks for using OnTheMarket and all the best on your property journey.

Rated 1 out of 5 stars

The worse company you deal with they…

The worse company you deal with they just lie and lie 2 time did neve ever gana deal with them
DONT BUY FROM THEM

31 May 2024
Unprompted review
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Reply from OnTheMarket

Hi there, we're sorry to hear of your experience. If you'd like to get in contact with the team at support@onthemarket.com and we can discuss this further with you. All the best.

Rated 5 out of 5 stars

Iesha Agyemang

I would like to leave a 10 star review for Iesha Agyemang.

Iesha has made dealing with On Market, a dream.
She very eloquently details the different range of products and services they provide.

Makes it effortless to understand the best products that would work for my business, very friendly, warm, polite, understanding, patient and the list goes on.

Iesha goes more than above and beyond expectations. She's great to speak to and extremely knowledgeable.

From my very first conversation with Iesha to present. Her professionalism has never wavered.

On The Market should value her expertise which I’m sure they absolutely do.

Thank You Iesha.

23 May 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi there, thanks so much for your five star and kind words. We're so glad to hear of your experience and will make sure this is passed onto the team. Thanks again for your continued support of OnTheMarket. All the best

Rated 4 out of 5 stars

Good communication and understanding of…

Good communication and understanding of our business needs

3 May 2024
OnTheMarket logo

Reply from OnTheMarket

Hi Sean, we really appreciate you taking the time to leave your feedback. It's great to hear of your positive experience and that your account manager is listening to your needs. Please don't hesitate to get in contact if there's anything we can help with in future. All the best

Rated 5 out of 5 stars

Kerry Burton made my experience great.

Kerry Burton made my experience great.
Thanks Kerry.

1 May 2024
OnTheMarket logo

Reply from OnTheMarket

Hi there, thanks so much for your five star review and kind words on Kerry. We really appreciate your feedback and will ensure this is shared with the team. If there's anything more we can help with in the future please get in touch. Thanks for your ongoing support.

Rated 1 out of 5 stars

AVOID USING ONTHEMARKET

I have been using other portals for a while and thought give onthemarket a chance and my experience been horrible. What they promised did not deliver, they will ignore and ignore you and only chase you for payments. Signed a 6 month contract but they forced a 3 month notice period. On a such short contract how can you put such conditions. Their portal does not work, the representative literally pestered me to sign the contract and then disappeared, after having many conversations with issues to be fixed nothing was done and now I am left with a huge bill.

I would give them 0 star if possible! Avoid at all cost

30 April 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi there, we're sorry to hear of your experience at OnTheMarket. If you'd like to discuss this further, please contact the team at support@onthemarket.com. The team would be more than happy to assist you. All the best

Rated 5 out of 5 stars

zoopla

© Crown copyright 2024. Our website is completely free for you to use but we may receive a commission from some of the companies we link to on the site.
Zoopla Limited is an appointed representative of Uswitch Limited which is authorised and regulated by the Financial Conduct Authority (FRN 312850) to provide the mortgage calculator tool and incorporated with company registration number 06074771 and registered office at The Cooperage, 5 Copper Row, London SE1 2LH. Uswitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850.
Zoopla.co.uk is not a mortgage intermediary and makes introductions to Mojo Mortgages to provide mortgage solutions. Zoopla.co.uk and Mojo Mortgages are part of the same group of companies. Zoopla may receive an introduction fee from Mojo Mortgages on completion of successful mortgage applications. This fee is based on a percentage of your loan amount. Mojo is a trading style of Life's Great Limited which is registered in England and Wales (06246376) and is authorised and regulated by the Financial Conduct Authority and is on the Financial Services Register (478215). Mojo's registered office is The Cooperage, 5 Copper Row, London, SE1 2LH. To contact Mojo by phone, please call 0333 123 0012. on the mark have to pay

16 March 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi Benjamin, while we appreciate your five star review we think this one might have been made in error. Please feel free to edit your review if you wish or if you have any specific feedback, you can always contact the team at support@onthemarket.com. We'd love to hear from you. All the best on your property search.

Rated 1 out of 5 stars

Made inquiries about several commercial…

Made inquiries about several commercial spaces only to be ignored time and time again. Waste of your time, find an agent who will return your calls/emails.

8 April 2024
Unprompted review
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Reply from OnTheMarket

Hi Liberosis Productions, thanks for your feedback. We would recommend you contacting the estate agencies in question to share your feedback. OnTheMarket is a property portal which advertises properties on the estate agent's behalf. We are not an estate agency, unfortunately we cannot help further with replies to your property enquiries. If you email support@onthemarket.com with details about the property and agency in question our team can contact the agency and ensure their contact details are correct and up to date. All the best.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very prompt and helpful.

2 April 2024
OnTheMarket logo

Reply from OnTheMarket

Hi there, thanks for taking the time to leave us a five star review. We're so glad to hear your feedback and offer you such a helpful service. Thanks for your continued support - all the best!

Rated 1 out of 5 stars

Very bad experience i had ,come and…

Very bad experience i had ,come and cross with identity fraud ,who tends to be estate agents and putting their ad on the website.i won't trust the flat i find from this website

5 April 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi there, sorry to hear of your recent experience. Please contact the team at support@onthemarket.com if you saw the agent listing their properties at OnTheMarket. We'll need some additional information from you which the team will inform you about. We would also recommend you contact the relevant scheme, either The Property Ombudsman or The Property Redress Scheme to make a complaint. They will be able to advise if the agency is a member of one or the other. Please note that OnTheMarket is a property portal which advertises properties on the estate agent's behalf, we are not an estate agency. All the best.

Rated 1 out of 5 stars

BE VERY CAREFUL USING ON THE MARKET

BE VERY CAREFUL USING ON THE MARKET - They are Hosting Fraudsters with No Vetting of advertisements.

My partner and I have recently fallen victims to fraud via a post through On The Market. The fraudsters have advertised AirBnB Properties which they rent out to get the keys, show you around, and then take your money and leave.

We contacted on the market to have this one that defrauded us taken down. They complied after a day but said for anything else it's up to US to go contact their complaints department.
Within a day we have seen another pop up under a different name doing the exact same thing.

Clearly no review or vetting of the agent has been done. They clearly don't care who is advertising on their site as long as they get money.

18 March 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi there, we're sorry to hear you're having issues with an agency listing on our website. If you could please send an email to support@onthemarket.com and the team can look into this, if you have spoken to the team already please ensure you have sent over any supporting evidence you have as we will need this to progress the matter. We wish you all the best on your property search.

Rated 5 out of 5 stars

Very speedy and efficient process from…

Very speedy and efficient process from start to finish.

2 April 2024
OnTheMarket logo

Reply from OnTheMarket

Hi Jonathan, thanks for leaving us a 5 star review. We're pleased to hear your feedback, it's great to have you onboard. If you have any questions, now or in the future, please reach out to the team at support@onthemarket.com, they'll be more than happy to help. All the best.

Rated 1 out of 5 stars

Honestly I don't like these people…

Honestly I don't like these people talking rubbish and a very Route people Speaking like rubbish people camden onthemarket

17 March 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi Nilesh, sorry to hear of your experience. OnTheMarket is a property search website which advertises properties on the estate agents behalf. We are not an estate agency. We'd recommend reaching out to the estate agent directly to share your feedback, if you've not done so already. All the best.

Rated 5 out of 5 stars

Time well spent on scheduled update calls

Always find our regular telephone conversations helpful always good to have a re-fresh on how I can improve marketing and increase viewings for my clients. Craig always takes the time and never rushes the scheduled telephone appointments.

21 March 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi Rachel, thanks for taking the time to leave us a five star review. It's really great to hear your feedback on these meetings and that you're finding value in them. Thank you for your ongoing support. We'll be sure to pass this onto Craig and the team. All the best.

Rated 5 out of 5 stars

Angus has been extremely helpful and is…

Angus has been extremely helpful and is genuinely trying to help my company. He listened to me and my situation with empathy and compassion and his reassurance was most appreciated.

This company do have a nice team of people to work with and they have been very generous in their support!

I highly recommend them.

Viv

19 March 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi Viv, thank you so much for your kind words. We really appreciate it and are very glad to hear our team are listening and working with you to provide the support your agency needs. We love hearing this kind of feedback and we'll be sure to share it with Angus and the team. Please don't hesitate to reach out if there's anything more we can do now or in the future. Thanks for your continued support.

Rated 1 out of 5 stars

Most of the properties already hone or…

Most of the properties already hone or reserved but the agencies forget to upload it. The agencies never responded, they answered for the phone call, but when you tell the address of the property the already knew it’s gone/reserved. I tried. Called more than 30 properties’s contact number. All was the same. “Which prop!” “XY.” “It’s reserved. Bye.”
Only 1 lady talked with me nicely and not like a machine. So all the website is a joke. You cannot follow the property where you sent enquirer, and the searches gone time to time.

18 March 2024
Unprompted review
OnTheMarket logo

Reply from OnTheMarket

Hi there, thanks for using OnTheMarket. We're sorry you've not had a great experience enquiring for properties. Whilst we encourage agents to keep their property listings as up to date as possible, including amending the status once it becomes reserved, we do understand that delays can occur and this may not be reflected instantly. If you'd like to contact our support team with further information about the property and estate agency, the team can look into this more for you. Wishing you all the best on your property search.

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