We have been with On The Market since the start, and it has gone from strength to strength. We have had some excellent leads, which have translated into large commissions. Ronnie, my Account Manager... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would give 0 stars is possible as their customer service is non existent. I have made three requests since 19/08/2026 and all they have done is send me email confirmations of each request.
Company replied
Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properti... See more
So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes... See more
Company details
About OnTheMarket
Written by the company
We are a property portal which advertises properties on the estate agent's behalf, we are not an estate agency.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
Contact info
5 Churchill Place, 10th Floor, E14 5HU, London, United Kingdom
- 0808 1202 877
- support@onthemarket.com
- onthemarket.com
2.4
Poor
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well this company are advertising for…
Well this company are advertising for property to rent and giving wrong information. Either they have property to rent and they do not want to rent it or they want to keep it and not rent it. I mean which one is it you view a property and they give it to somebody else. Some companies are lying and not even giving people a application form. Wasting peopes money and time real time wasters and the owners have no idea of whom is representing them.
This system does not work nobody is renting and the owners have empty properties. The real estate think they are funny but they are extremely unprofessional individuals who have no idea what they doing.
And the criteria the real estates are making up. They are making up a criteria as they go along, not completing the administration by answering the phones, emails and lying to potential customers.
Not only are they unprofessional they are jealous and possessive about property which does not even belong to them.
They owners have no idea why the property is empty and the unskilled behaviour of the property agents.
Useless,corrupt people move Onthemarket from the Internet completely!
26 November 2025
Unprompted review
Reply from OnTheMarket
Hi Rajini, we're sorry to hear you're having trouble finding a property to rent. Unfortunately, as a property portal we only host the properties available on our site and are unable to help when it comes to the agents/landlords deciding who the successful tenants are. We wish you luck with your property search! All the best, OTM.
They do nothing but collect money If…
They do nothing but collect money If you have a complaint Kevin says he's going to do something about it but nothing gets doneThe heat was recently turned on in October hot water is sketchy they raised the common charges the outside maintenance is lousy with no change they have complaints about illegal people in unit causing problems they do nothing it's a nightmare all because they won't follow the contract and do something
1 January 2025
Unprompted review
Reply from OnTheMarket
Hi Bob. We're sorry to hear you are having problems with your housing! But we think this review might be better left for the landlord or property management company rather than us, unfortunately as a property portal we are unable to help when it comes to the everyday running of the company. We wish you luck! All the best, OTM
Was interested in a property
Was interested in a property, put in request for a call back and nothing. No contact what so ever.
Totally disgusting service.
This online company need to look at whats happening regarding paying staff that aren't doing there job.
Our country is going to sh!?..
18 October 2025
Unprompted review
Reply from OnTheMarket
Hi there, we're sorry you haven't heard back about your property requests. Estate agents listing with us should be calling you back to provide more information or viewing information. Unfortunately, as the property portal listing the agents' properties, we are unable to help when it comes to follow up calls etc. We wish you luck with your property journey! All the best, OTM.
I was really satisfied with Iesha's…
I was really satisfied with Iesha's customer service
27 October 2025
Unprompted review
My experience of OnTheMarket as an…Agent
My experience of OnTheMarket as an agent has been made purely down to our account manager Shelley Harris. Without her our account was 'unnoticeable' we now have someone that is supportive and progressive with advice and looking after us. A real asset to OTM.
22 October 2025
Unprompted review
Untrustworthy
Untrustworthy. I requested no marketing yet have had 4 dodgy money grabbing emails from other companies within an hour of filling in valuation form. Clearly shared my details. I regret filling in the form and am just glad I gave a fake phone number. Avoid!
20 October 2025
Unprompted review
Fast responses, Great service & extremely helpful!
I had a great experience when enquiring for a viewing for a sharer friendly property today.
My advisor, Dane was very helpful in ensuring I was able to get the best possible chance at viewing the property, despite there being many other people looking into it.
Dane was patient and clear when providing the best advice he could to help my case. I felt very satisfied & reassured after the experience.
A reliable company, with fast responses & great service!
17 October 2025
Unprompted review
The company advertises instant online…
The company advertises instant online valuation, but after completing the forms, all they offer is a visit from a property agent. I call this a scam.
15 October 2025
Unprompted review
Reply from OnTheMarket
Hi Ila, thanks for getting in touch. I'm sorry to hear you haven't had a great experience. We provide a free valuation ourselves which is viewable on the site with agents suggested below as we suggest getting a more accurate valuation from someone who knows the ins and outs of the local area. You do not have to contact any of these agents in order to see the instant online valuation at the top of the page. I hope this helps! If you need any other help, please contact support@onthemarket.com
Instant valuation is a total con
Instant valuation is a total con. Didn't give me one, just connected me to agents.
16 October 2025
Unprompted review
Reply from OnTheMarket
Hi Nick, thanks for getting in touch. I'm sorry to hear you haven't had a great experience. We provide a free valuation ourselves which is viewable on the site with agents suggested below as we suggest getting a more accurate valuation from someone who knows the ins and outs of the local area. You do not have to contact any of these agents in order to see the instant online valuation at the top of the page. I hope this helps! If you need any other help, please contact support@onthemarket.com
Deceit
Promised an instant online valuation, er right, have to select an agent to value
11 October 2025
Unprompted review
Reply from OnTheMarket
Hi Tony, many thanks for getting in touch. We offer a free online valuation and suggest agents to contact for a more accurate idea of your house worth. Our instant valuation is given at the top of the page, with any information available about the property's previous sale and an average house price in the area. I hope this helps. Please do let us know if you have any further questions. OTM
Wish I had read the reviews before…
Wish I had read the reviews before using this website. Ridiculous house valuations that make no sense- absolute scam to get hooks into you- do not ask for a valuation!!!’n
10 October 2025
Unprompted review
Reply from OnTheMarket
Hi there, many thanks for getting in touch. We always value receiving feedback. While we try to value properties as accurately as possible, we suggest speaking to a local estate agent who will be able to consider the local market and any other important factors to make sure your valuation is appropriate. All the best, OTM.
Just seen advert from this mob
Just seen advert from this mob - garbage!
Picking a very tiny minority to represent them is ludicrous and obviously run by a bunch of WOKE idiots!
As I am not mixed race, it clearly does not relate to me.
I have ensured I receive nothing from this bunch.
Nowhere near as good as Rightmove and Zoopla anyway.
8 October 2025
Unprompted review
I consider myself a proud ambassador :-)
On The Market has played an integral role in my toolkit for numerous years. I love the forward-thinking and growing ethos of the brand, not to mention the increasing amount of buyers I encounter who are loyal users of the platform. I consider myself a proud ambassador :-)
3 October 2025
Reply from OnTheMarket
Hi Rebecca, many thanks for your feedback! We love to hear you're enjoying our products and seeing results from the site! Please do let us know if there is anything we can help with moving forward. All the best, OTM
Rupinder provided a good service and…
Rupinder provided a good service and clear explanations about all of OTM's products 👌
11 September 2025
Reply from OnTheMarket
Hi Glenn! Thanks so much for leaving this review. We love hearing positive feedback about our colleagues and will make sure to pass the message on! Do let Rupinder and the team know if there is anything else you need. All the best, OTM
Cold calls
Used the property valuation function and applied the just interested field and have had a number of estate agents approach for my ‘sale’. Will not make this mistake again.
1 October 2025
Unprompted review
Reply from OnTheMarket
Hi Paul, we're sorry to hear you are receiving a large number of calls. There are various stages through the application process to untick boxes in order to avoid details being passed on to agents. We understand how irritating these calls can be when unwanted. Please contact support@onthemarket.com to change your contact preferences. All the best, OTM
Reply from OnTheMarket
Hi Michael, we're sorry to hear that you've had a bade experience with our site. We'd love to find out more about what went wrong and how we can improve. All the best, OTM
Very poor quality of service
Have sent numerous rental applications with on the market. Then a few days later you receive a follow up email to call a number. The agent then every time doesn't know what your on about as they haven't received your application. Absolutely useless and a waist of time this company. Every single application I have made and there has been many has never reached the area agent. I'll never use this again.
18 September 2025
Unprompted review
Reply from OnTheMarket
Hi Darren, we're sorry to hear you haven't had any replies from your applications. We pass your information on to agents and it is dependent on them to check for their updates. We are unable to enforce their responses. However, we appreciate the feedback and will work to improve the way we share information to make sure applications are seen. All the best, OTM
Says they offer a free instant…
Says they offer a free instant valuation but actually don’t, make you sign up to be contacted by an estate agent with no valuation. Clearly just a way to be paid for leads.
12 September 2025
Unprompted review
Reply from OnTheMarket
Hi Louisa, I'm sorry to hear you haven't had a great experience. We provide a free valuation ourselves which is viewable on the site and then suggest agents in your area to offer a more accurate valuation. You can choose not to be contacted by agents by unticking these boxes to prevent your information to be shared. I hope this helps! If you need any other help, please contact support@onthemarket.com
The advert is missleading
The advert stated to get a valuation on line to give your details. The next day I started getting calls from all the estate agents in Sheffield, they had passed my information on instead of giving a valuation on line as stated. I could have phoned the agents myself but I didn't want that hassle, I will never use this company for any reason .
10 September 2025
Unprompted review
Reply from OnTheMarket
Hi Dennis, I'm sorry to hear you haven't had a great experience. We provide a free valuation ourselves which is viewable on the site and then suggest agents in your area to offer a more accurate valuation. You can choose not to be contacted by agents by not clicking "submit" or unticking the boxes next to the agents' details. I hope this helps! If you need any further help, please contact support@onthemarket.com
As a retired Charted Building Surveyor…
As a retired Charted Building Surveyor I have done a few valuations . As a matter of interest I looked up the value of my property. The response was inaccurate and misleading.
Dont trust this company / algorithm
15 August 2025
Unprompted review
Reply from OnTheMarket
Hi Charles, thanks for the feedback. We're sorry to hear you weren't happy with the results of your online valuation. The price given is an estimate based on the information provided. We'd always recommend those seeking a valuation to speak to an expert local agent to get a more precise valuation. They will be able to take into account things like your local market and any changes that have been made to the property like extensions or renovations. Thanks again for the feedback and all the best.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.