Ontact Korea Reviews 

92
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company and consistently praise the exceptional customer service. Customers frequently note the highly intuitive and user-friendly website, making it exceptionally simple and straightforward to navigate when purchasing unique overseas merchandise. People also deeply appreciate the careful, secure packaging methods and the remarkably fast delivery times experienced for their shipped items. Some reviewers were not happy with occasional processing delays, noting that orders handled over weekends might face slower warehouse dispatch times. Others also experienced longer wait times when choosing certain delivery options, meaning the service may not suit urgent shipping needs.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting great communication, fast... See more

Delivery service

Clients share satisfaction on delivery service, noting that packages arrive quickly and in perfect condition.... See more

Product

People report positive experiences with product, highlighting the fast shipping times and secure packaging.... See more

User experience

Consumers find user experience to be exceptionally satisfying, highlighting that the platform is quick, super... See more

Website

Reviewers express great satisfaction with the website, highlighting that it is easy and understandable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve only recently started using this kaddy service, so I haven’t shipped out my packages yet, but so far the experience has been smooth. I've been using their Bunjang shop service, which is really he... See more

Company replied

Rated 5 out of 5 stars

Since 2024 I’ve used Ontact as my warehouse service in Korea. So far the service has been perfect, they always attend to requests quickly, they look for how to reinvent themselves and give us better o... See more

Company replied

Rated 5 out of 5 stars

Really great proxy service, especially for kpop fans looking for limited edition merch - everything is handled with care. I love the fact that you can submit requests regarding a particular item and t... See more

Company replied

Rated 5 out of 5 stars

i’ve used Ontact Koreas services multiple times over two years and I have never been disappointed by their services! They always provide clear photos and information when my packages arrive at the war... See more

Company replied


Company details

  1. Shipping Company
  2. Warehouse

Written by the company

At Ontact Korea, we provide customers worldwide with a trusted Korean address, fast and reliable international shipping, and a custom order service for popular Korean platforms. Whether you're purchasing K-pop merchandise, K-beauty products, fashion, or lifestyle items, we make the process easy and secure.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(92)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time using Ontact Korea

This was my first time using Ontact Korea, and I’m very satisfied. They answered all my questions, and all my items arrived safely and well-packaged🫰🏻

14 June 2025
Unprompted review
Ontact Korea logo

Reply from Ontact Korea

Hello Farisha, glad to hear your package arrived safely. We hope you can use our services again in the near future !

Rated 5 out of 5 stars

Excellent service from Ontact

Excellent service from Ontact! The custom product ordering process was simple, my shipment arrived quickly, and everything was securely packaged! Couldn’t have asked for better service especially with U.S. Shipping Regulations looming around. :)

28 August 2025
Unprompted review
Ontact Korea logo

Reply from Ontact Korea

Hello Michael, thank you for your feedback especially in this hard time for US shipments. We hope US can continue to access Korean Products easily through our Korean Proxy Services !

Rated 5 out of 5 stars

I’ve been using this Korean address for…

I’ve been using this Korean address for months and it’s the best decision I ever made. It’s trustful, easy to use, quickly and all the team is polite.

23 July 2025
Unprompted review
Ontact Korea logo

Reply from Ontact Korea

Hello Abby, thank you so much for your feedback ! Hope you use our services again in the future !

Rated 5 out of 5 stars

Highly Recommend Ontact Korea!

Ontact Korea is an excellent warehouse! Requesting shipping is super easy, and I always receive my packages in perfect condition. Everything is well packed and arrives safely. Highly recommended!

1 July 2025
Unprompted review
Ontact Korea logo

Reply from Ontact Korea

Thank you Fanny, for your feedback ! See you again soon ~

Rated 5 out of 5 stars

No delay in processing shipping…

No delay in processing shipping request. Delivered items on time. Received items in good condition.

11 June 2025
Unprompted review
Ontact Korea logo

Reply from Ontact Korea

Thank you for your feedback ! Hope to see you using our services again soon !

Rated 5 out of 5 stars

The Best Warehouse!

I've been working with them for a year and I love it! All my boxes arrive without any problems and are well packaged. The service is excellent! They ship items very quickly and answer my questions very quickly.

16 June 2025
Unprompted review
Ontact Korea logo

Reply from Ontact Korea

Thank you Samantha, it's a pleasure to have you as our long term customer !

Rated 5 out of 5 stars

Ontact Korea Warehouse

I've been using Ontact Korea for a year now, and it has been my best choice! They always provide the best support when your requires it, it has the best prices for shipments, packaging, customs services, etc. If you're looking for a korean warehouse, I'd recommend 100% Ontact Korea.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service, very friendly staff and always helpful. Things arrive well and packaged well. I recommend it ❤️

26 May 2025
Unprompted review
Ontact Korea logo

Reply from Ontact Korea

Hello ~ Thank you so much for your feedback ! Hope to see you using our services again soon !

Rated 5 out of 5 stars

Unsure of what kaddy to use, look no further

Ive used ontactkorea for a year now, at first being new to using any sort of kaddy i was very nervous and being as they are so many out there i didn't know whom to use, out of all the ones i have trialed i loved ontactkorea the most. Their customer service is fantastic they have great communication and are super helpful, they really make you feel at ease, once i had a parcel show up with no space code due to the seller and i was worried it would be lost but nope, they managed to find it within a couple hours of me contacting them and helped to me understand what to do if the situation ever arises again! as for the storage and process of using the website its unbelievably easy even with holidays and backlogs i feel from my experience when consolidating its always super quick and again i use the word easy. ive recommend ontactkorea to a few people i know and they said exactly the same they also love that they have a super cute instagram page where they upload very often and the staff is super quirky! as for receiving my parcels, I've never had a single item damaged they always pack super well and take extremely good care of your items and being some can be very fragile its somthing ive very greatful for but they arrive perfectly every time for me and it gives you various options for deliverly services i myself opt for fedex and it arrives within 3-5 days max.

all in if you are looking for a korean kaddy i would definitely recommend ontactkorea even trailing them first i know you'll end up loving them! hope this review helps happy kaddying!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Best KA

Having Ontact Korea as Korean address has been a delightful experience, since i started buying with you 2 years ago i have´nt received anything but a wonderful treat and help from all the Ontact Korea team <3

23 April 2025
Unprompted review
Show reviews in all languages. (92 reviews)

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