I purchased Parker pens from them with custom engraving, and I couldn’t be happier. Everything—from the ordering process to the final result—was smooth, professional, and perfectly done. The engraving... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very prompt service. Received email to verify i had selected the correct refill for my order, and that my address in Ireland was correct. Great to be able to source from a European supplier.
Easy purchase. Fast international delivery. Pristine high quality item + amazing bonus gift! Ecellent customer experience. Would buy again! T
Website was clear of the products offered. Delivery reflected the order which was delivered on time!
Company details
Written by the company
Onlinepenshop ist seit über fünfzig Jahren in der Welt der Schreibgeräte tätig. Wir haben mehr als 2.200 verschiedene Markenschreiber auf Lager, die wir in unserer internen Gravurabteilung mit jedem gewünschten Text ohne Aufpreis gravieren können. Onlinepenshop bietet Ihnen die Möglichkeit, jemandem ein unbeschreiblich schönes Geschenk zu machen, um einen besonderen Moment noch unvergesslicher zu gestalten. Mit unserem attraktiven Angebot bei den luxuriösen Schreibgeräten und Zubehör können Sie eine Leistung, ein Jubiläum oder einen anderen besonderen Anlass mit einem zeitlosen und bleibenden Erinnerungsstück feiern. Außerdem bietet Onlinepenshop die Vorteile einer Bestellung über das Internet: schnelle Lieferung, sichere Bezahlung und ein ausgezeichneter Service.
Contact info
Netherlands
- onlinepenshop.de
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simply quick and great!
I purchased Parker pens from them with custom engraving, and I couldn’t be happier. Everything—from the ordering process to the final result—was smooth, professional, and perfectly done. The engraving looks fantastic, the quality is top-notch, and the overall experience exceeded my expectations. Highly recommended!ick and Great !!!
The packet came really fast
The packet came really fast, the product is just as described
Great item - amazing price!
Easy purchase. Fast international delivery. Pristine high quality item + amazing bonus gift! Ecellent customer experience. Would buy again! T
Despite the pens arrived extremely fast…
Despite the pens arrived extremely fast and product had good quality I need to say that customer support did not work at all in this case. I ordered the pen at the end of the day, in the morning of the enxt day contacted services by phone to amend the order, Penshop could not locate the order and asked me to do it by email which I did. There was never a contact or reply from the shop. I received the order with the wrong personalisation and even after asking it again if this could be amended no reply until now.
Still not shipped after 5 days!
Still not shipped after 5 days!
I placed my order last Friday, and it’s now Wednesday – 5 days later – and my parcel still hasn’t been shipped! The DHL tracking only shows “electronically registered,” with no movement at all.
They promised delivery within 2–3 business days within Germany, but my order (just a pen!) hasn’t even been processed yet. It’s really disappointing not to receive any updates or clear communication.
I hope the situation is resolved soon, but for now, I’m quite unhappy with this experience.

Reply from Onlinepenshop
The service was very good
The service was very good. shipping and delivery was very fast
It was a very nice experience and the…
It was a very nice experience and the items are very good!
Website was clear of the products…
Website was clear of the products offered.
Delivery reflected the order which was delivered on time!
Very fast delivery and good product :)
My order was delivered incredibly fast…
My order was delivered incredibly fast and was correct.
I was very impressed.
Prompt service to Ireland.
Very prompt service. Received email to verify i had selected the correct refill for my order, and that my address in Ireland was correct. Great to be able to source from a European supplier.
It was exactly what I had expected
It was exactly what I had expected - nothing more, nothing less. But the E-mail that I got asking me to evaluate should have been in English or German. My Dutch is „bedürftig“, to say the least.

Reply from Onlinepenshop
I am thrilled with the items I…
I am thrilled with the items I purchased and I received them very quickly. I highly recommend this online shop!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







