Onlinemeatshop Reviews 

672
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the meat, describing it as fresh, flavorful, and outstanding. Many appreciate the careful and neat packaging, which helps maintain freshness and is often vacuum-sealed. Reviewers are highly satisfied with the products, frequently expressing their intent to reorder. However, some customers experienced issues with delivery, noting delays, incorrect dates, or even spoiled products upon arrival. A few also found customer service unresponsive, making it difficult to get updates or resolve problems. Additionally, some people received products that were not fresh, were tough, or did not meet expected quality.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising its freshness, flavor, and careful... See more

Quality

Users describe positive interactions with quality, consistently praising the freshness, taste, and overall... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and efficient delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing satisfaction. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more

Company replied

Rated 5 out of 5 stars

Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of the meat here! Fresh, clean cuts every time and great customer service. Highly recommend for anyone who wants top-quality meat at a fair price.

Company replied

Rated 5 out of 5 stars

I always buy half a lamb from online meat shop and it never disappoints me. Always fresh and neatly packed. I would definitely recommend buying from them.

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!


Contact info

4.1

Great

TrustScore 4 out of 5

672 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(672)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best Halal Butchers

i never thought a place like this would exist the prices are amazing and the produce is top quality great customer service. used this place now a couple of times and recommended this place to my whole family.

23 April 2024
Unprompted review
Rated 1 out of 5 stars

These people In Ilford lane noori…

These people In Ilford lane noori butchers shop talks about peoples private life they mixed with 0ne of the old customer one of the staff member took his side when he was talking about my marriage it’s customers private life it’s got nothing to do with them and some people like to stay single they have no right to talk about the customers private life they were so rude to me anyway I told them you have lost a customer I m not coming back to this shop again I was so sad and upset that day I still can not get over it thinking about it.

7 April 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 2 bags of 5kg bags of Tilda…

I ordered 2 bags of 5kg bags of Tilda easy cook whole grain rice back in February. I then had a phone call a few days after telling me they could not fulfill the order as they had no stock. They said I would be refunded. I only just noticed a few days ago (end of March) that I had still not been refunded so I messaged them.
A few days later I received a text saying I was correct and I was then refunded for the rice.
They did not however refund me the postage I paid which was £6.99 which I should of course be refunded for also and this was included in original message.
I have called and messaged and am being ignored. Extremely poor customer service. Avoid!
I’m expecting to have to make a trip to their shop in person to retrieve my money back!

21 March 2024
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear customer, apologise for the mistake. Full refund was processes.

Rated 4 out of 5 stars

The meat quality was very good and…

The meat quality was very good and fresh etc but this was my second order and despite writing the cutting instructions for the chicken, it was not done as requested. It’s the second time it has happened and it’s not really a huge deal as we still cooked it and enjoyed it all the same but if they could correct it, it would be easier to give them all 5 stars.

29 February 2024
Rated 5 out of 5 stars

Smooth process and quick delivery

Vast variety of items available to order. Large range of quality meat with different types of cuts to choose from. Packed in vacuum sealed bags saving plenty of space and ensuring remains fresh. Quick delivery. Any items that were not available were refunded in an efficient manner. There was one item missing but quickly refunded once i informed them. Will use again

26 February 2024

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