Online Lighting Shop Reviews 

749
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers consistently praise the exceptionally efficient service, beautiful lighting products, and secure packaging that ensures delicate items always arrive safely without any breakages or issues. Many enthusiastic buyers note that the online ordering process is extremely straightforward, prices remain very competitive, and shipments usually arrive promptly ahead of expectations. However, some people mentioned that shipping services could occasionally be rather slow or face frustrating delivery delays. A few reviewers experienced specific problems with external carriers taking much too long to bring their desired lighting orders to the doorstep.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting efficient shipping and... See more

Product

Reviewers mention positive feedback about product quality, describing items as stunning, heavy, and even... See more

Service

Users describe positive interactions with service, highlighting excellent and efficient experiences across... See more

Quality

People report positive experiences with quality, expressing high satisfaction with the products and pricing.... See more

Order

Customers consistently note positive experiences with order processes, highlighting reliability from purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient service and delivery. Items were well packaged and no breakages. Good value for money. I am waiting on a few lights and have messaged Eoghan. He is excellent to get back to customers, a... See more

Company replied

Rated 5 out of 5 stars

I emailed this company with a couple of questions relating to style and shipping and received a very quick and helpful response. This helped me to make a decision to place an order for 4 outdoor Itali... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant Customer Service 5*. I was looking for a spare of an item that was out of stock so I made contact via online chat. Orlagh could not have been more helpful. She found a replace... See more

Company replied

Rated 5 out of 5 stars

I ordered the six pack deal and paid express delivery. I was contacted quickly and offered the twelve pack at a knock down price to replace my order. Express delivery charge was reimbursed to my acc... See more

Company replied


Company details

  1. #2 of 7 best companies in Lighting Store
  2. #8 of 24 best companies in Furniture Store
  3. #5 of 13 best companies in Home Improvement Store
  4. #2 of 3 best companies in Interior Designer
  5. #1 of 2 best companies in Lamp Shade Supplier

Written by the company

The Online Lighting Shop is one for the largest online sellers of lighting in Ireland. We provide both interior and exterior lighting ranging from traditional lights to contemporary lighting, weather you are looking for a particular style of lighting to set the tone of your room we can help you find the right light to suit your unique style. Our dedicated website offers a wide range of lighting at affordable prices, we pride ourselves on providing a great quality service and only dealing with quality lighting products. We do not have a showroom and are an online seller only.


Contact info

4.8

Excellent

TrustScore 5 out of 5

749 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(749)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The purchased lamps have arrived very…

The purchased lamps have arrived very fast and are of good quality.

14 May 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review. We are delighted to hear you love your new lamp

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, well packed. Nice product.

9 May 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review

Rated 5 out of 5 stars

Good friendly communication with staff!

The experience was great due to the swift delivery of the light fixture to my house. When I enquired about the gold fittings they were pleasant and assured me of getting a second set if I didn’t find them in box.

26 April 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thanks so much for your positive review Anne & your continued support to us

Rated 5 out of 5 stars

I found exactly the lamp I was looking…

I found exactly the lamp I was looking for. It wasn’t in stock when I purchased online, and the company kept me updated about delivery date. It was delivered safely and the lamp is great

2 May 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review. We are delighted to hear you love your new lamp

Rated 5 out of 5 stars

Fast

Fast, efficient service

20 April 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review

Rated 5 out of 5 stars

easy access through site and delivery…

easy access through site and delivery prompt

20 April 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review. We appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

Excellent site and service

Excellent site and service. Arrived promptly and very well packaged. Beautiful floor lamp a flawed lamp shade that was dealt with straight away and replaced. Helpful staff with good customer service. I would recommend and order again from the online lighting shop.

17 April 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you so much Ann for taking the time to leave us such a positive review. We appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

Excellent service and products.

Excellent service and products.
Up to date dispatch and delivery information is shared.

10 April 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you Denise for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

Best price, fantastic customer service

I was looking to purchase a particular light and searched extensively online and Online Lighting Shop had the best price by far. I had some queries and phoned them. Orlagh was so helpful, going as far as opening the box and taking photos of it so I could get a better idea of the colour. Placed order and received the next day. Placed a second order for other lights. These were also received promptly. Ended up returning some and Orlagh arranged collection promptly and refund received without any issues. Will definitely be buying more lights here in the future. Fantastic customer service (I phoned and emailed with queries). Orlagh was so helpful. Best price by far online. Highly recommend.

16 March 2023
Unprompted review
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank-you for taking the time to leave us such a positive & detailed review Caithriona. I'm chuffed with your feedback. Even on return on your lights they were packed with such care. Thank so much & hopefully speak soon

Rated 5 out of 5 stars

Very fast delivery

21 March 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Sean, we appreciate your feedback

Rated 3 out of 5 stars

Good price for nice lights

Good price for nice lights. However delivery took longer than initially shown on the website. Says usually 3-5 working days ..however it then showed a longer date for expected delivered. This was the only dissapoitment. The company did email an update once dispatched which was good

23 March 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to improve on.

Rated 5 out of 5 stars

Great company..

Great company... SUPER efficient!

Thanks 👍

15 March 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Hi Mark, Thank you so much for taking the time to leave us such a positive review. We appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

Great packaging arrived quickly

Great packaging arrived quickly, thanks.

14 March 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you Tracy for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

Good selection

Good selection. Delivered promptly.

14 March 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you Ann for taking the time to leave us such a positive review, we appreciate your feedback

Rated 5 out of 5 stars

Very helpful guys to deal…

Very helpful guys to deal with....especially as for some reason I could not checkout online. Fast efficient service and delivery. Very pleased with the product, good value

6 January 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 4 out of 5 stars

Great products and good prices

Great products and good prices. Only issue was a damaged package but could have happened through transit so not their fault. It was quickly resolved with a replacement at no extra cost to myself. Great customer service.

A few extra pictures of the products online would help determine what the size of the products are in real life circumstances. I went for the 1.8m but would have went bigger after seen them in real life.

6 February 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback Justin. We will try our best to provide as much information as we can on the product pages.

Rated 4 out of 5 stars

Living Room lights

Good product at a good price. Delivery as described

3 February 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Martin

Rated 5 out of 5 stars

Arrived on date due

Arrived on date due, item as expected, no issues and happy with it

6 February 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Catherine, we appreciate your feedback

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