Helpful advice speaking directly to someone on the phone and I got through straight away. The call handler knew his stuff. It was all very efficient. Unfortunately I couldn't hear him very clearly and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service; you actually picked up the phone; whoever picked up the phone could be clearly understood and had knowledge of the subject matter; the material I requested was sent promptly. Of... See more
Company replied
I found the website interaction unsatisfactory and confusing. Having received a message that the the property I investigating didn't exist there did not appear to be a route to edit the address. I... See more
Company replied
Company details
Information provided by various external sources
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Contact info
United Kingdom
- onlinelandregistry.org.uk
3.6
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very straight forward to set up and…
Very straight forward to set up and activate.
22 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Robert,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Helpful and understanding
Helpful and understanding, pragmatic but sympathetic. Keen to deliver a service
21 May 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Reply from Online Land Registry
Good morning Robert,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Quite easy to use
Quite easy to use. Even though I didn't want to use the "faster" services due to the extra costs it still wanted me to click on them.
21 May 2026
Unprompted review
Reply from Online Land Registry
Good afternoon Jo,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
I found this site extremely easy to…
I found this site extremely easy to navigate and received my requested documents via email within an hour !!
21 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Claire,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Website very easy
Website very easy. Received the title deeds to my house via email within minutes.
20 May 2026
Unprompted review
Reply from Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
easy to navigate on line and quick…
easy to navigate on line and quick response.....pricey!
19 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Sam,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Fast and efficient
Ordered details so that I can submit a planning application with the local authority. Requested info arrived really quickly.
18 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Simon,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I found your website easy to navigate (…
I found your website easy to navigate ( I am 90 years old),
All the information I required was supplied. I got everything quickly on the same day that I went to the website
15 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Jack,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Mixed
I found the website interaction unsatisfactory and confusing.
Having received a message that the the property I investigating didn't exist there did not appear to be a route to edit the address. I ended up paying again with a slightly different address. (number instead of name).
Nothing happened then I booked a telephone call, it was unclear whether I was to make the call at the time booked or I would be called.
Eventually I received a call and everything was sorted very quickly by a friendly and helpful assistant.
16 May 2026
Unprompted review
Reply from Online Land Registry
Good afternoon Pauline,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Easy to use
Easy to use, simple instruction. Help available if required.
17 May 2026
Unprompted review
Reply from Online Land Registry
Good afternoon Amanda,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Sent deeds for a wrong address then too…
Sent deeds for a wrong address then too my £72 even though my property was not registered,
15 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Sarah,
Thank you for your review.
I can confirm we have found your order and are sorry to inform you that after our search, there are no records with the HM Land Registry regarding this property.Therefore, we were unable to send across any documents.
Consequently, we had partially refunded you the document fee as the full fee cannot be refunded as per our refund policy.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk
Kind regards,
Sophia
Communications Officer
I have replied to onlinelandregistry…
I have replied to onlinelandregistry but my email was returned as address not found. This is a deliberate ploy to avoid my emails this happens everytime l try to contact them. 19-05-2026 Here we go again asking for Order No 1395155 which I have given them on more than one occassion by handwritten letter and emails. The emails have all been returned saying cannot find address they are just hoping I will give up and go away No chance
15 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Chris,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
If I could give them 0 stars I would
If I could give them 0 stars I would.
I paid this company for a simple house deed change to include my partner so that I may apply to remortgage. The person I initially spoke to was great reassuring and took the service fee straightaway and had a video ID call scheduled in 2 weeks with Lukeman Pathan and sent a TR1 in the post to be signed by priority post. He had also advised us that there was a free expedited service available and to mention it to the person that would be doing our ID check. We promptly signed our TR1 sent it out the very same day with the provided prepaid envelope.
This is when it started going downhill, we did not receive any communication from then till our scheduled appointment. Not even to say the TR1 was completed correctly and had been received by themselves. We waited to be called on WhatsApp to be called for our ID check by Lukeman Pathan, nothing. After around 45 minutes we decided to call into their office and ask why we weren’t called for the scheduled interview. The lady stated that Lukeman had a prior engagement that day, now if this was known in advance why were we not contacted beforehand that the appointment needed to be scheduled? Or maybe that we shouldn’t have sat by the phone waiting for a phone call? The lady then said she’d reschedule the appointment for the next day same time. Next morning we waited by the phone waiting, 15 mins past the appointed time went by absolutely nothing… AGAIN. By this time we knew we had to be the ones to chase up something that should’ve been basic communication. Again a lady answers except this time she had no answer as to why Lukeman was not at the appointment and that she’ll ask around. Magically 5 mins later we receive a WhatsApp message from Lukeman, no apology or excuse, saying he would call us shortly. All this just for a simple 15 mins appointment to check IDs. When we mentioned to Luke about the expedited service, what to expect next, eta answered that it wasn’t his department. he only said he’d get it signed and processed by next day. I’d like to mention during this chase we found out Lukeman was listed as a trainee solicitor with Taylor Price Solicitors, prob a partner or department w/ them . This was all in mid March. We initially paid for this service beginning of March and the nightmare started mid March.
1 1/2 months go by we see no update, no emails, no phone call no nothing. We’re both unfamiliar with the process. OnlineLandRegistry didn’t want to tell us anything about process times, the process, nothing. From research we’re aware straightforward TR1’s, which in our opinion it is, take 6-8 weeks usually to process and complete. We thought optimistically maybe it had been processed quietly and we’d get an update 6-8 weeks later it had been done. NOPE, we had to send several enquiries through their website, albeit quite heavily worded ones due to our subpar service and lack of communication, for them to finally reply to ONE enquiry out of many a week later. Essentially stating how they have sent documents to sign and complete ourselves and to also mail these into HM Land Registry ourselves and that with that their service had been concluded/ completed.
The documents came 1 week later with a mostly complete ID1 and ID5 for me and my partner to sign, no forwarding address for HM Land Registry. We had to google it. The documents were dated for MARCH. Did I mention they never told us whether our TR1 we sent back completed and signed the same day upon receipt back in MARCH was even sent off to HM Land Registry. So even if we had sent off the ID1 and ID5 ourselves would HM Land Registry even have a TR1 to refer to on file??? It is Late APRIL by now. So, we call in that same day to ask about the forms we received first call gets dropped as soon as we quote the order number. How strange. We call again after quoting the order number we’re put on hold and the man that answered states that actually we should ignore the documents we were sent because now they’re going to send everything themselves. We ask when would this be sent, reiterated again we needed this done quick for a remortgage, that is that even possible since the forms they just sent needed our signatures so how would they have sent the documents without them?? They essentially dismissed us saying yh yh yh we’re doing it all from our office don’t worry. That same day I sent an enquiry for clarification about the phone call and what was told to us so that we’d receive written confirmation that this was correct. We also stated we would like confirmation when the papers TR1, ID1, ID5 were sent off to HM Land Registry and the reference number do we may keep up to date on the process. You guessed it, no reply AGAIN.
Now it’s May, still no word and money wasted. We’ve sent another enquiry today threatening legal action for inadequate and negligent legal service.
2 March 2026
Unprompted review
Reply from Online Land Registry
Good Afternoon Tommy,
Thank you for your review.
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
We understand your concerns regarding the missed and delayed appointments for the ID verification process, as well as the lack of proactive communication surrounding these appointments. We also appreciate that, given the urgency of your remortgage matter and the expedited nature of the service requested, these delays would have caused understandable concern and frustration.
Having reviewed this matter internally, I can now confirm your application has been submitted to HM land registry.
Please note that HM Land Registry processing times can vary depending on the nature of the application and are ultimately outside of our direct control.
If you would like us to review your case again and see whether a further goodwill resolution can be offered, please email Enquiries@onlinelandregistry.org.uk quoting your reference number. We will ensure it is personally reviewed by a senior member of our team.
Kind regards,
Sophia
Communications Officer
They emailed me the title deeds of a…
They emailed me the title deeds of a property when I requested and paid for transfer deeds at a much higher cost than the government official site. Misleading.
7 May 2026
Unprompted review
Reply from Online Land Registry
Hi Ruksana,
Thank you for your feedback.
I would like to clarify that we are a private independent company that supplies deeds and documents sourced directly from HM Land Registry. Our fee covers the administrative handling and delivery of these documents, reflecting the speed and accuracy of the service we provide.
Please also note that customers are advised before completing their purchase that, where a requested deed is unavailable, the most relevant filed document will be issued instead.
After reviewing your order, I can confirm that the Title Register was provided, as it contains the property ownership information relevant to your request.
Should you have any further questions, please do not hesitate to contact us at enquiries@onlinelandregistry.org.uk.
Kind regards,
Amelia
I booked a time slot twice
I booked a time slot twice. I did not receive a call on either occasions. I'll try again tomorrow.
4 May 2026
Unprompted review
Reply from Online Land Registry
Good afternoon Chris,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Do not use this company
Do not use this company. They masquerade as the Land Registry but they are not. Their sales agent lied, telling me they had access to documents I could not get myself from the land registry. They also lied to me about the cancellation and refund process.
They also lied about the documents I would receive and was told that I would be getting ALL of the conveyance documents available. What I received was 4 useless single page PDFs which are of no use, and certainly far from being all the available documents.
Unfortunately I realised what was going on literally a moment too late to stop the payment and unsurprisingly their cancellation and refund team is armed with 101 legal grounds why you’re not entitled to a refund. This clearly happens a lot.
Anything they will give you you can get yourself directly from the Land Registry for a fraction of the cost, don’t feed them.
28 April 2026
Unprompted review
Reply from Online Land Registry
Good afternoon Tom,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
In your case, we can confirm that your order had already been received and processed before your request for a refund was made. As a result, you were not eligible for a refund in accordance with our refund policy.
If there is anything further you would like us to review or clarify, please don’t hesitate to contact us at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Kind Regards,
Sophia
Communications Officer
Everything was all ok but no one can be…
Everything was all ok but no one can be 5*
1 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Glen,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Easy to use and very helpful follow up…
Easy to use and very helpful follow up telephone call from a very helpful member if staff
Very impressed
1 May 2026
Unprompted review
Reply from Online Land Registry
Good morning Peter,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Don't get ripped off by these parasites
I made the mistake of using the onlinelandregistry.org.uk instead of going the official UK government website. I paid over £100 for 3 documents, documents from the official site would have been less than half that.
Having recently paid off the mortgage, I bought one document online for £36. Within 5 minutes of placing the order I was called by someone from onlinelandregistry.ork.uk and told that I needed another 2 documents to complete the package, another £36 per document. At the time I felt that I had been conned. Later in the day I found the time to check the government website. Indeed I have been conned.
28 April 2026
Unprompted review
Reply from Online Land Registry
Good afternoon Dave,
Thank you for your review.
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
I can also confirm after reviewing your application, the sales agent offered you the option to purchase the remaining deeds for the property as you had only paid for 2 documents.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Officer
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