OnlineLabels Reviews 87

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers had a great experience with this company. Customers frequently praise the outstanding customer service, highlighting the professional and pleasant interactions, and the helpfulness of the staff in resolving issues. Many appreciate the consistent quality of the labels, noting their durability and how beautifully they print. The efficiency of dispatch and the ease of reordering are also frequently mentioned as positive aspects of their service. However, some customers experienced issues with order delivery times, with some orders taking longer than expected or not shipping as advised. There were also instances of dissatisfaction with product quality, such as off-center labels or inconsistent color printing, and some found the customer service unhelpful in these situations.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and consistency. While some reviewers... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting significant... See more

Customer service

Customers had positive experiences with customer service, with many praising the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful customer... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the professional, durable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do not understand why you do not ship blind on custom label, but on stock labels. If you shipped to a customer, and they see it is from you, they may decide to go direct to you and cut out the mid... See more

Company replied

Rated 4 out of 5 stars

Usually, we receive orders from OL in a couple of days. Unfortunately, this order took a full week and our customer may not need them at that point. I gave a 4 based on this order and considering orde... See more

Rated 5 out of 5 stars

Outstanding customer service! I have always had a great experience with Online Labels. I’ve had very few issues with their products and when I have, I was able to get through to Customer Service in ju... See more

Rated 5 out of 5 stars

Massive choice if superb quality labels, amazing service and speedy delivery. Aswell as asimple and easy to use design and self print software package. I can't promote online labels enough.


Company details

  1. Custom Label Printer
  2. Office Supplies Store
  3. Packaging Supply Store

Written by the company

OnlineLabels is an industry leader for personal and professional labeling. Dedicated to the success of its customers, the manufacturer and ecommerce retailer offers an extensive selection of label configurations, a suite of design tools, and award-winning customer service. It is revolutionizing the labeling industry with resources and services that empower customers to achieve their goals. More information about the company can be found at OnlineLabels.com.


Contact info

3.9

Great

TrustScore 4 out of 5

87 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Very slow delivery and processing

Ordered some samples at the beginning of October to try different materials for stickers. 2 months later, they still haven't arrived. I contacted customer service about a month after I ordered to ask about it, and was told they would prioritise my order but it is still nowhere to be found! I am highly disappointed as I was hoping to launch products for sale over Christmas, and wanting to give the benefit of the doubt I didn't go elsewhere. Got the 2 stars because the customer service was prompt, otherwise it would be 1!

2 December 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service

My sample labels came within a week of purchase great quality and will recommend to others. Can't wait to buy from them again.

30 July 2020
Unprompted review
Rated 5 out of 5 stars

Forget Avery labels

Forget Avery labels, this place has identical ones and they are the best price I can find online. Plus, when you order you get a link to use their label designer to make your own designs and templates for easy printing with lots of graphics to choose from. I ordered Friday and received Tuesday from UPS so shipping is fairly quick as well.

18 September 2019
Unprompted review
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