OnlineKeyStore Reviews 1,018

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I ordered a game 4 days ago and have paid for it, still no key even after multiple tickets opened and subsequently closed without any resolution. Have also had someone request a steam password reset y... See more

Company replied

Rated 4 out of 5 stars

I've bought and it worked, but it requires phone activation, which is a burden.

Rated 1 out of 5 stars

I am victim too now , Bad website , Liar website , I have sold some keys ( windows keys ) and , Now I cant withdraw money from website , I have no one mistake , I waiting for payout for month , And I... See more

Rated 5 out of 5 stars

At all OnlineKeyStore is providing the best prices for games, instead of the original retail price or online sales price from the game companies itself. And that is great, because sometimes the price... See more

Company details

  1. Video Game Store

Information provided by various external sources

Established in 2008 we were the 1st key store to have instant delivery and my games based key storage and we have continued to innovate and grow with our large customer base. We have some of the best prices on the internet for all pc titles.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

FRAUD

Do not make purchases on this website. This is a fraud. He sent me a link that doesn't work with my laptop. I asked him to return my money and he didn't. He also restricted me on his website.

18 April 2022
Unprompted review
Rated 1 out of 5 stars

Terrible seller

Terrible seller. Purchased key and didn't receive it. Sent followup email asking for a refund. Only then did I receive the key. By then I had already purchased elsewhere. They then said the key wouldn't be refunded. 0/10. Wouldn't recommend to anyone. Won't use again.

21 May 2020
Unprompted review
Rated 1 out of 5 stars

Refused Refund for Keys that Don't Work

'onlinekey service' website says:
“Our Windows 8.1 Standard online key sale gives you the best prices but with 150% guarantee.
Money Back Refund Guarantee in case the key code you purchase or download link does not work.”

The keys they sent me didn’t work on my program because, it turns out that, even though I selected Windows 8.1 Standard to download, what got installed was Windows 8.1 Pro. So I wrote to 'onlinekey service' with an attached Screenshot proving that I had the wrong program for the keys they sent me. However, they ignored my repeated request for a refund, even though I had proven the keys wouldn’t work and they had promised a refund in that case. Furthermore, I also found that their competitors sell those keys for less than $9, about ¼ of what 'onlinekey service' charges.

7 February 2020
Unprompted review
Rated 1 out of 5 stars

Thieves come back again

Hi

onlinekeystore.com has been changed to titancodes.com

do not buy from it , they are same liars and bad people but with new name and new Domain ( new webiste )

go to away and save your money and your time

21 January 2019
Unprompted review
Rated 1 out of 5 stars

Fraud

Bought several keys for office and Windows and they were already used. They promised a payback and I never received one...

5 December 2018
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I bought the wrong license and for obvious reasons, couldn't 'return' it. Customer service was AWESOME. I got a quick response via email on a Saturday and my issue was resolved to our mutual satisfaction.

28 October 2018
Unprompted review
Rated 1 out of 5 stars

Terrible store

Terrible store. Ordered key on their website, payment got completed with PayPal, never received key. Created 2 tickets, to which nobody responded. When you try to refund through their website, link doesn't work, so it is impossible to refund. I added customer service on skype with ID provided on their website, nobody answered. Wrote email to their customer service, nobody answered. Finally I filed complaint/refund request through PayPal. 20 minutes after me filing complaint @Paypal, my order status at onlinekeystore.com magically changed from "procesing" to "failed", eventhough payment has obviously NOT FAILED (got taken money from paypal). After proving to paypal payment went through just fine, but I haven't received the key, I finally got money refunded.

SCAM! BAD WEBSITE! AVOOOOOOIDDDD! THEY WILL JUST TAKE YOUR MONEY AND YOU WILL HAVE TO FIGHT TO GET IT BACK.

12 July 2018
Unprompted review
Rated 1 out of 5 stars

THEY ARE SCAMMMERS GUYS

THEY ARE SCAMMMERS GUYS , I SOLD SOMEKIND OF PRODUCTS IN THEIR SITE ,AND WHEN I TRY TO PAYOUT THEY DID NOT ALLOW TO ME THEY DONT RESPOND TO MY EMAIL , THEY ARE JUST SCAMMER , DONT BUY ANYTHING FROM THIS STORE AND ALSO DONT BUY ANYTHING WHICH STORES WORKING WITH THEM , BECAUSE IF SOME STORES STILL WORKING WITH THEM ( WITHOUT PAYOUT THEIR OWN MONEY ) THIS MEANS THAT STORES ALSO BELONG TO THEM THATS WAY BE CAREFUL AND STAY AWAY FROM THIS SITE

26 March 2018
Unprompted review
Rated 1 out of 5 stars

The Website has Banned my IP Address

I found out about this website overlooking on the Internet for State of Decay Code for Steam. Every-time I click on a link to there website. I get this info: Error 108 Acess Denied. What happened?. The Owner of the website has banned. your IP address (71.208.38.158). Always makes me go what the heck man.

8 March 2018
Unprompted review
Rated 5 out of 5 stars

The best company ever

I love this Company, its the best, i strongly recommend you folks to buy games on this website,The transaction was successful,it was great,I bought DBD ,i'll buy more games in the future from you guys :)
much love :)

3 February 2018
Unprompted review
Rated 1 out of 5 stars

Just ordered a key process went threw I …

Just ordered a key process went threw I had $70CAD ordered a game which was in USD money came out of my paypal as well as my visa did not get the key nor did I receive a response from the support team contacted them on skype and would seem that they blocked my skype so I cant message them anymore.

20 January 2018
Unprompted review
Rated 1 out of 5 stars

Degeneration into a scam organisation.

Unfortunately I came away from some sites that appeared to rate OnlineKeyStore highly, but I have since confirmed that they have degenerated into a scam organisation. I simply bought a digital key for Planet Coaster for PC for AUD$47.81 through PayPal after which they confirmed that the transaction went through. Thinking the delivery of the key was immediate I searched my account to then find that the transaction had a "Detected Fraud" label attached.

This is how the conversation went:

Initial enquiry from me:
This is my first order that was successfully completed through PayPal which has excellent security. I have attached a copy of the receipt you have sent to my email. What now?

1 hr later I added:
I'm not too sure how this has happened. You have my money (confirmed through PayPal) so logically you send me the key?

Their response (9 hours later):
Sorry for the delay here, Your order is now being processed and will be with you very soon. If you require anything else please re-open this ticket and we will be happy to address any issues you have.

Followed 40 minutes later:
We have refunded your item, this should show in your account instantly but if it hasn't please allow up to 5 working days.

From the original AUD$47.81 they refunded AUD$29.99

My response:
This is not a refund.
I paid $47.81 you "refunded" me $29.99. Why have you done this when there was no issue with the transaction and I did not ask for a refund?

There response has been silence.

So this partial refund somewhat appeases the situation and puts them in a semi-decent light with Paypal as they can challenge that it comprises an admin fee.

Of course this is all rubbish and even though it's not a huge amount I'm sure it all adds up when they inflict this upon multiple customers.

16 January 2018
Unprompted review
Rated 2 out of 5 stars

Bought 2 games

Bought 2 games, first time I got the game instantly and key worked fine. Second time I don't receive the key before the day after I order it, in the mean time before I receive the game I ticket for a refund which they answer after delivering my key:
-------------------------------------------
Hello,

Please be advised that your key has already been delivered and you can find it either in your email address associated with your account or in your 'My Games' Folder which is accessible via the drop-down menu at the top right of our website

If you require anything else please re-open this ticket and we will be happy to address any issues you have.

Best Regards,

OKS Support
-----------------------------------------

I re-open, but they never answer...
If you're unsure, stay away!

3 December 2017
Unprompted review
Rated 1 out of 5 stars

Invalid Key, ignored by support.

Ordered a STEAM key. Got it quite fast but the key was invalid.
After repeatedly contacting support for a refund, creating tickets and providing the requested screenshots and evidence they stopped replying to the tickets.
It's been two months now and i still don't have my money back.

23 November 2017
Unprompted review
Rated 1 out of 5 stars

scam

Bought 2 games got 1 key? (i change this if the sopport gave me the other one)

4 November 2017
Unprompted review

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