Had a problem with assembly. Company sent a replacement chair overnight. Very satisfied with the way the company dealt with issue. George Mounsey
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had been searching for a computer desk for what seemed like weeks in the evenings. We came upon onlinefurniture but had some questions around delivery. Using their live chat facility, we were able... See more
Ordered a dining room suite - oval glass with solid oak legs and 4 chairs .. fantastic value for money .. Mike's customer service was great and kept in touch with delivery details.. The delivery was... See more
We had been looking for a corner oak computer desk for some time before finding what we thought was the perfect product at a good price at onlinefurnitureworld. As it turned out, the desk was not made... See more
Company details
Information provided by various external sources
Online Furniture World supply quality ranges of solid oak, pine, mahogany, walnut, painted, indian furniture and rattan furniture with free* delivery and no minimum spend to the UK mainland at superb prices. Have a look at our quality furniture items and allow us to furnish your living room, bedroom, dining room and home office study.
Contact info
United Kingdom
- onlinefurnitureworld.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hassle Free Excellent Service
I bought a solid oak coffee table from online furniture world which i couldnt be more happy with. When I phoned the company with some questions before ordering, I received a very friendly and helpful service. The table was delivered on time and by a really friendly guy. Would certainly use this company again.
fantastic customer service
first experience of furniture buying online and could not ask for more. The customer service provided online and by phone was excellent.The furniture was also great. Will certainly recommend this site to others
Could not be bettered
I ordered a computer desk. From the point at which I ordered it when the online chat was available on a Sunday afternoon and I was able to get a question answered immediately to the point of delivery only a couple of weeks later the whole process was first class. I was advised at all stages, including advance offer of delivery time, confirmation, texts on the day of delivery to confirm exact time coming. And the product itself is superb. I have never had a better experience in online shopping and would most certainly shop here again and thoroughly recommend to others.
Great Quality
Ordered a dining room suite - oval glass with solid oak legs and 4 chairs .. fantastic value for money .. Mike's customer service was great and kept in touch with delivery details.. The delivery was within 2 weeks and when it arrived the guy (sorry didnt catch your name) was so helpful. Would definately recommend as quality is fantastic had my eye on the same suite in NEXT but was £500 more and not solid oak.
Will most definately be ordering future furniture purchases through onlinefurniture ... Thank you
Five Stars!
Found this company by sheer chance just browsing for a computer hideaway desk. Saw exactly what I wanted, placed the order, got regular updates and received the goods early, the desk and cd/dvd case are excellent quality, better than anything I've seen in the shops. Customer service is fantastic other companies could learn a great deal from onlinefurniture world. And special thanks to Roy the delivery man - he deserves a medal getting the goods into my apartment! I've now placed my second order for a sideboard (sorry in advance to the delivery man!) and will recommend this company to all my friends and family.
Karen
excellent service, first class
My first purchase with this company, but won't be my last. the furniture was very reasonably priced, excellent quality. the service was fast, efficient and delivery was on time!
Fast delivery and customer service
Item, nest of tables, arrived the week we ordered, over and above the quoted 2 weeks AND to the different delivery address we specified after ordering. Excellent! Would buy from again
Online chat really Usefull
We had been searching for a computer desk for what seemed like weeks in the evenings. We came upon onlinefurniture but had some questions around delivery. Using their live chat facility, we were able to have questions answered - an excellent feature. We placed the order the next night and received the oak desk 9 days later. Terrific service!!
Excellent customer service
Bought a dining table and 4 chairs. Had a few problems with the delivery company but the customer service from onlinefurniture was excellent. They were very quick to deal with any issues and I am very happy with the item.
5 Star
Oak filing cabinet arrived, excellent quality. Would recommend.
Great Furniture
I purchased a television unit and coffee table. Delivery was brilliant. Customer service amazing and quality furniture excellent.
I would recommend Onlinefurniture world to everyone! Bravo!
Thank you
Overall good service!
Initial order confirmation could have been quicker had to contact company by telephone to get confirmation of order.However I was treated with courtesy and politeness.Furniture item is excellent quaity.The delivery driver was friendly and efficient,overall a pleasent experience.I would probably buy from this company again.
Very good, but could be excellent!
We ordered a hideaway computer desk and was expecting a 2 week delivery but had not heard from the company (hence the 4/5 rather than 5/5), so were beginning to get nervous.
However, upon contacting the company we were given clear details of the order progress to date. We then received regular updates as the order was despatched.
Once the item was delivered, which was extremely well packaged, the delivery guy was very helpful (despite being welcomed by my very friendly dog!).
The actual unit is very well made and is better quality than expected espcially the door construction.
Would recommend with no hesitation.
AMAZING !! TOP QUALITY !!
Absolutely start quality, i bought an oak table and chairs from Online Furniture World, and i couldn't be more happy with the service offered from their online sales team, and the product it's self - AMAZINGLY good value for money and i look forward to purchasing again soon !!
Excellent
The delivery of my shoe cupboard was on time and as promised. The quality of the furniture is very good and looks beautiful in my hall. I would highly recommend this company for reasonably priced excellent quality furniture.
Very Good Service
The delivery came, as promised, within the time specified and we were pleased to be kept informed by the company. The furniture is well made and solid
Mark Richardson.Shropshire, GB
The best service levels I have encountered with an online service provider - others could loearn from this company
The product was great and I have no difficulty in recommending this company to others
Great Job keep it up..we'll be back!
Great service!
Hassle-free purchase, easy to use website and excellent quality goods. Thanks! Will certainly recommend this site to friends and family.
J MACKENZIE
Good small bedside unit. Solidly built & came well packaged. Very good value pricing fair.
Excellent friendly company, good quality furniture
Very please with our sideboard and it is of equal or better quality than similar items that we have seen from other companies at double the price. Helpful online staff. Will definately recommend them to family and friends
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








