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LloydsPharmacy Online Doctor Reviews 16,361

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TrustScore 4.5 out of 5

4.3

Online Prescription Medication Vendor
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Review summary

Created with AI, based on recent reviews

Evaluating 592 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and ease of use, often highlighting the quick response times and straightforward online consultation process. Many appreciate the prompt delivery of medication and the clarity of information provided. However, some customers experienced issues with delivery services, noting delays, lost orders, or problems with receiving their items. A few people also mentioned difficulties with the ordering process, such as limitations on explaining medical conditions or ordering multiple items simultaneously.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency and professionalism. Many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast and efficient... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the online consultation and... See more

Response time

Reviewers mention positive feedback about response times. Many customers highlight the quick replies from... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, praising the easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more

Rated 5 out of 5 stars

I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more

Rated 5 out of 5 stars

Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.

Rated 5 out of 5 stars

Consultation process was thorough and easy to follow. Review by clinician was provided quickly. Medication was received the next working day. Great service

Company details

  1. Online Prescription Medication Vendor
  2. Women's Health Clinic
  3. Online Pharmacy
  4. Pharmacy
  5. Travel Clinic
  6. Weight Loss Service

About LloydsPharmacy Online Doctor

Written by the company

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

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Rated 5 out of 5 stars

Lloyds Pharmacy

I have used Lloyds Pharmacy on line several times and would wholeheartedly recommend!
No issues with the very quick delivery

6 March 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Steve,

Thank you for your 5-star review. We’re pleased to hear that you had a positive experience with our service.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

First class service

Everything was well explained and I felt confident that I was getting good advice on the medication in question. I would comment that some of the questions that one had to answer only had "Yes" or "No" answers, but they concerned things that could vary from time to time; one question in particular I had to answer "No" when the more truthful answer would have been sometimes or, even, occasionally. This is a small beef, but I was rather irritated by it and I was hesitant as to how to answer. But the service was excellent and I received an answer quickly and the medication arrived the next day.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Confidence in the system

The response from the medical team is virtually instant. Even if you have had a break from your medication they keep in contact ,which gives me confidence in the system.

4 March 2026
Unprompted review
Rated 2 out of 5 stars

no delivery yet

1 March 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Alan,

Thank you for taking the time to leave us a review.   

We're sorry you've had a poor experience with us, and we're keen to resolve this. We've sent a request through Trustpilot for more information, as we're unable to locate your account with the information we currently have.    

As soon as we hear back from you, we'll do everything we can to help.   

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

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