A very helpful team who respond quickly, even in evenings & Bank Holidays. No query seems an issue so far but it’s only my 2nd prescription. Prescription sent to local quickly, seems an efficient se... See more
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Review summary
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Simple use of online ordering to local store. Would have rated 5 stars had it not been for the collection experience, my mobile contact wasn't passes over so I waited a week and then went into the s... See more
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Very easy to complete the on line form and quick with the acceptance However, this is let down with the time it took to actually pick up the prescription from the Boots chemist of 7 days. I am hopin... See more
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Tried other sites, but didn't bur from them . None others asked enough health question which made me feel uneasy. Boots online asked more in depth health questions. The only downside side to the sit... See more
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Company details
About Boots Online Doctor
Written by the company
Health shouldn’t have to wait. With the Boots Online Doctor, it doesn’t have to. Simply go online at a time that suits you and order prescription treatments and home test kits. With pick up in store or free home delivery for most medicines, it’s healthcare without the hassle.
Contact info
United Kingdom
- onlinedoctor.boots.com
Convenient care without the hassle
4.4
Excellent
5K reviews
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Excellent Communication and Guidance Thx
21 April 2026
Reply from Boots Online Doctor
Thank you for your positive feedback! We're pleased you found our communication and guidance excellent.
Thank you for using Boots Online Doctor!
Online consultation for acne
I sent in my concerns and pictures and got a prescription the next day, ready to pick up two days later. It was really efficient and I’ve already started to notice some changes (2 weeks of use)
18 April 2026
Reply from Boots Online Doctor
Thank you for your feedback Juliette! We're happy to hear that our service was efficient and addressed your concerns quickly. It's great to know you're already seeing positive changes.
Thank you for using Boots Online Doctor!
Consult time and service was fine but I…
Consult time and service was fine but I was told I would get a message when my order was ready at the chosen Boots store and I never did. I was told to call the store - I called over 5 times and they never picked up so I had to go myself to check it was ready
18 April 2026
Reply from Boots Online Doctor
Thank you for your feedback. We’re pleased to hear that you were satisfied with the consultation and service, but we’re sorry for the inconvenience caused when collecting your medication.
You should have received a notification once your order was ready, and we understand how frustrating it must have been not to receive this and then be unable to get through to the store by phone. As the pharmacy store operates separately from our service, communication regarding collection is handled by them directly, but we appreciate that this experience did not meet expectations. Thank you for bringing this to our attention.
No transparency on stock levels
No transparency on stock levels at the time of consultation, approval or payment being taken.
18 April 2026
Reply from Boots Online Doctor
We appreciate your feedback! We apologise for any inconvenience caused and understand how frustrating this situation must have been. As the pharmacy store is separate from our service, we do not have visibility or control over their stock levels. Once a prescription is issued, it is the responsibility of the chosen pharmacy to dispense and, if necessary, order in the medication.
If a medication is out of stock with the supplier/manufacturer, we do take steps to remove it from our website to prevent patients from placing orders unnecessarily.
Great Experience …
I found the whole experience to be very interesting and helpful. All the support is brilliant and absolutely necessary.
21 April 2026
Reply from Boots Online Doctor
We're so happy to hear that you found the experience interesting and helpful. It's great to know our support was beneficial and necessary for you!
Thank you for using Boots Online Doctor!
Ordering online was great but I…
Ordering online was great but I requested to pick up from boots store and they handed me the box in front of customers nothing was private. I thought the package would be in a sealed bag but it was just in a clear bag with the contents fully visible.
18 April 2026
Reply from Boots Online Doctor
Thank you for your feedback. We’re glad to hear that you found the online ordering process straightforward, but we’re sorry to learn about your experience when collecting your medication.
We understand how important privacy and discretion are, and we apologise that this was not met in your case. As the pharmacy store operates separately from our service, the packaging and handover of medication is managed by them directly. We appreciate you bringing this to our attention and will continue working to improve the overall patient experience.
Reply from Boots Online Doctor
We appreciate your positive feedback Terence! We're happy to hear that you were well-informed, received regular check-ins, and experienced quick responses.
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
Thank you for your kind feedback Aayushi. We’re pleased to hear that you found our service efficient.
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We appreciate your positive feedback Nigel! We're happy to hear that you were well informed, received timely updates, and found the information useful.
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We appreciate your positive feedback Ciara! We're so glad to hear you found the service simple, quick, and helpful and couldn't fault it.
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We're so glad to learn that you found our service good, quick, thorough, and efficient. We appreciate you taking the time to leave us feedback!
Thank you for using Boots Online Doctor!
Very quick and simple to use
18 April 2026
Reply from Boots Online Doctor
Thanks for your feedback. We're happy to hear that our product was simple and quick for you to use!
Thank you for using Boots Online Doctor!
Reply from Boots Online Doctor
We appreciate your feedback and we're so glad to hear that you felt reassured and confident with the professional support you received.
Thank you for using Boots Online Doctor!
I left a medication at home in the US…
I left a medication at home in the US when I came to visit my daughter and son-in-law in Scotland. A neighbor told me about private prescriptions and I was relieved to find boots online. The process was very easy and the staff were very caring. My only wish was that it took almost a week after the prescription to get the medication. Sincere thank you to all who helped.
15 April 2026
Reply from Boots Online Doctor
We're glad the private prescription service was helpful and our staff were caring during this potentially stressful situation. We appreciate your feedback regarding the delivery timeframe and will use it to improve our services.
Thank you for using Boots Online Doctor!
Prompt response to my enquiry which was…
Prompt response to my enquiry which was appreciated! Aware I can message at any time.
Professional service!
18 April 2026
Reply from Boots Online Doctor
Thank you for your positive feedback Carolyn! We're happy to hear that you received prompt responses and professional service.
Thank you for using Boots Online Doctor!
Confidential service.Very efficient.
16 April 2026
Reply from Boots Online Doctor
We appreciate your positive feedback! We're so glad to hear you found our service confidential and efficient.
Thank you for using Boots Online Doctor!
Did not receive any txt message from…
Did not receive any txt message from chosen pick up store. Was advised to call them but no one could be bothered to pick up the phone. Went to the store 4 days later and was informed our phone is broken. Amazingly l could hear it ringing but no one bothered to answer it. My item was in store but was told you can't have it until later this afternoon. I asked could l be given an approximate time but was informed can't do that.
It's disappointing that an established company like Boots has established such poor levels of customer service
21 April 2026
Reply from Boots Online Doctor
Thank you for your review, Martin. We’re very sorry to hear that your store did not notify you in time to collect your prescription—this is not the level of service we aim to provide.
Please rest assured that we are looking into this and taking steps to refine our processes. We truly appreciate your feedback as it helps us enhance our service.
If you need any further assistance, please don’t hesitate to contact our Patient Support Team.
Thanks for choosing Boots Online Doctor!
Very easy to manoeuvre site
Very easy to manoeuvre site. Very clear questioning. Potential side effects explained.
17 April 2026
Reply from Boots Online Doctor
We appreciate your positive feedback Kim! We're happy to hear that our site was easy to use and the questions were clear.
Thank you for using Boots Online Doctor!
Easy to use and good service
18 April 2026
Reply from Boots Online Doctor
We appreciate your feedback Heather! We're so happy you found our service easy to use and good.
Thank you for using Boots Online Doctor!
Very poor customer service
Very poor customer service.
I had 1 tablet out of a 6 month supply.
After that one tablet ,I felt very anxious and my heart started racing.
I emailed Boots doctor for a refund and they said no.
17 April 2026
Reply from Boots Online Doctor
Thank you for your review Leon. We are very sorry to hear about your experience using the tablets.
Please do not hesitate to contact our clinicians via your account, they are always happy to assist with any medical queries relating to your order.
Thanks for using Boots Online Doctor!
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