A very helpful team who respond quickly, even in evenings & Bank Holidays. No query seems an issue so far but it’s only my 2nd prescription. Prescription sent to local quickly, seems an efficient se... See more
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Review summary
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Simple use of online ordering to local store. Would have rated 5 stars had it not been for the collection experience, my mobile contact wasn't passes over so I waited a week and then went into the s... See more
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Very easy to complete the on line form and quick with the acceptance However, this is let down with the time it took to actually pick up the prescription from the Boots chemist of 7 days. I am hopin... See more
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Tried other sites, but didn't bur from them . None others asked enough health question which made me feel uneasy. Boots online asked more in depth health questions. The only downside side to the sit... See more
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Company details
About Boots Online Doctor
Written by the company
Health shouldn’t have to wait. With the Boots Online Doctor, it doesn’t have to. Simply go online at a time that suits you and order prescription treatments and home test kits. With pick up in store or free home delivery for most medicines, it’s healthcare without the hassle.
Contact info
United Kingdom
- onlinedoctor.boots.com
Convenient care without the hassle
4.4
Excellent
5K reviews
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Easy to use great to be able to ask…
Easy to use great to be able to ask questions and get answers
23 April 2026
Reply from Boots Online Doctor
Thank you for your feedback, Louise! We’re glad you found the service easy to use and that you were able to get the answers you needed. Making information accessible and being there to support your questions is really important to us. Thanks for choosing Boots Online Doctor! 😊
Really pleased with the service …
Really pleased with the service Everything has been swift and organised
Haven’t needed to chase information
Has really helped me with my medical process
20 April 2026
Reply from Boots Online Doctor
Hi Sally! thank you so much for your kind words. We’re really pleased to hear that you found the process swift, organised, and stress-free. It’s especially rewarding to know we’ve been able to support you during your medical journey without you needing to chase for updates. If there’s ever anything more we can do for you, please don’t hesitate to reach out-we’re always here to help. Thanks for choosing Boots Online Doctor! 😊
Reply from Boots Online Doctor
Thank you for your feedback! We’re pleased to hear you found the service easy, fast, and discreet. Thanks for choosing Boots Online Doctor! 😊
Reply from Boots Online Doctor
Thank you for your feedback! We’re glad to hear you’re happy with the quick responses and timely dispatch of orders. Thanks for choosing Boots Online Doctor! 😊
I like that you have always got someone…
I like that you have always got someone to help with my weight loss journey
22 April 2026
Reply from Boots Online Doctor
Thank you for your kind feedback! We’re really pleased to hear that you feel supported throughout your weight loss journey. Having someone there to help makes a big difference, and we’re glad to be part of your progress. Thanks for choosing Boots Online Doctor! 😊
Very slow service
A prescription was issued for me via the Online Doctor service on Tuesday afternoon, with a message that it had been sent to me local Boots, who would advise within 24 hours when it was ready to collect. I hadn't heard anything as Wednesday progressed so I called in. I was advised that it was on the list for dispensing either late Wednesday or early Thursday, but more likely the latter. However, he sent a message to ask for it to be ready on Wednesday.
In the end I did not get back to the branch until Thursday mid-morning, but it still wasn't ready. The person advised it was down to be dispensed later that day. However, she said if I could wait 10 minutes she would get it ready now.
With many other online pharmacies, I can order an item and it is sent to my home the next day. Why are Boots Pharmacies, on so many issues, so ploddingly slow?
28 April 2026
Unprompted review
Reply from Boots Online Doctor
Thank you for taking the time to share your experience,Jeff, and we’re sorry for the delay and inconvenience you encountered when collecting your prescription.
We understand how frustrating it can be when timelines are unclear or slower than expected, especially when you’re used to quicker services elsewhere. That’s not the level of service we aim to provide.
We have requested more details regarding this, so we can better understand what happened and address any issues in the process. This will also help us improve communication and turnaround times going forward.
Thank you again for your feedback - it’s genuinely helpful in helping us improve our service. Thanks for choosing Boots Online Doctor! 😊
Poor consultation process
Photo ID & a selfie is required during consultation. Once you’ve taken your photos, the website degrades the photo quality massively. Selfie photo was accepted (not sure how a proper assessment of the skin could be done using this grainy photo) but the passport photo was rejected by the doctor as too blurry, and there’s absolutely nothing you can do. They won’t accept the photos by email, or even taking the passport into branch isn’t accepted. Extremely frustrating
24 April 2026
Unprompted review
Reply from Boots Online Doctor
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating this must have been. The photo requirements are in place to ensure patient safety and meet verification standards, but we appreciate that the image quality and upload process did not work as expected in your case.
We’ll share your feedback with the relevant teams to review and improve the process. If you still need support, please contact us via the message centre and we’ll be happy to assist further. Thanks for choosing Boots Online Doctor!
Reply from Boots Online Doctor
Thank you for your feedback, Claire! We’re really glad to hear you find the service supportive, quick, and easy to use. Thanks for choosing Boots Online Doctor! 😊
Thorough and made me feel safe
22 April 2026
Reply from Boots Online Doctor
Thank you for your feedback, Julie! We’re really pleased to hear you felt the service was thorough and helped you feel safe. Thanks for choosing Boots Online Doctor! 😊
Reply from Boots Online Doctor
Thank you for your feedback, Anu! We’re glad to hear you find the service very informative and appreciate the prompt responses to your requests. Thanks for choosing Boots Online Doctor! 😊
delays in delivery and no interest in showing me how to use the pen
My mounjaro took 5 days to be delivered to the North Finchley store and when I went to collect it, I asked the pharmacist how to inject it and she just told me there was a good leaflet inside the box. I was quite surprised by the lack of interest in showing me how to give myself a dose safely. Any medicine can be potentially harmful so if I was uncertain, the pharmacy should have taken more care to explain what to do. I ended up going home and putting on a youtube video to learn how to attach the needle tip and then dial up the dose. The only good part of the experience was seeing the lovely manager who used to personally deliver medicines to me during the pandemic as I had to socially isolate. She remembered me and ran over to me with a sharps box to take away. It was great to see her again as she had been so kind in the past but I remained disappointed that the first person had been unhelpful. The next steps were not made clear to me by the pharmacist either - whether I order again myself or if it goes through automatically. I did ask about this and again, didn't receive much of an answer. I don't feel supported by this company and am already looking for a new one for my long term follow up.
28 April 2026
Unprompted review
Reply from Boots Online Doctor
Thank you for taking the time to share your experience.
We’re really sorry to hear that you didn’t feel supported when collecting your medication. You should feel confident and fully informed when starting a treatment, and we understand how frustrating it must have been not to receive clear guidance in store.
Our online medical team are always happy to help with any questions around your treatment, including how to use your medication and what to expect next. You can message us directly via the message centre and a clinician will be able to support you.
We appreciate your feedback and will use this to help improve our service going forward. Thanks for choosing Boots Online Doctor!
Good and confidetial
22 April 2026
Reply from Boots Online Doctor
Thank you for your feedback, Stephen!
We’re really pleased to hear you found the service good and confidential. Thanks for choosing Boots Online Doctor! 😊
Really good service
Really good service. I normally go to GP and get 5 tablets on perception which cost about £10 and I got 20 tablets for £19 so next time i have an infection i can use the left over ones. Will definitely use service again.
19 April 2026
Reply from Boots Online Doctor
Thank you for your feedback, Lindsay!
We’re really pleased to hear you found the service good value and easy to use, and that you’d be happy to use it again in the future. Thanks for choosing Boots Online Doctor! 😊
First time ordering medication online .
Ordered medication from boots online for the first time so I was not sure how good an experience it would be .
I had to fill out a consultation and have it reviewed then finally approved by a pharmacist .
I paid upfront and once Approved my prescription went to my usual local chemist so my experience was very good
22 April 2026
Reply from Boots Online Doctor
Hi Joe, we’re really pleased to hear your first experience was smooth and that the consultation, review, and prescription process was clear and easy to follow. We appreciate you taking the time to share your experience. Thanks for choosing Boots Online Doctor! 😊
Reply from Boots Online Doctor
Thank you for your feedback, Daisy! We’re really pleased to hear you find the service easy to use and straightforward, and that you’re very happy with your experience. Thanks for choosing Boots Online Doctor! 😊
This parcel was meant to bedelivered…
This parcel was meant to bedelivered next day i visited the branch 3 days consecutively but they said that this isnt ins to k and i had a flight i told them as well but they didnt lrocide as well than I asked for refund they didnt even do that even i have nt received still my collection email so let me know how i will get my refund
22 April 2026
Reply from Boots Online Doctor
Thank you for your feedback, Wasif
We’re sorry to hear about your experience and the inconvenience caused, especially with your travel plans. In some cases, medication may not be readily available in store and needs to be ordered in, which can cause delays.
We’ve checked your account and can confirm that your refund has now been processed. If you need any further support, please contact us directly and we’ll be happy to help. Thanks for choosing Boots Online Doctor! 😊
Very user friendly
19 April 2026
Reply from Boots Online Doctor
Thank you We’re glad to hear you find the service very user friendly. Thanks for choosing Boots Online Doctor! 😊
Easy to use
Easy to use lots of advice available if needed but no pressure to use it if not
17 April 2026
Reply from Boots Online Doctor
Thank you for your feedback, Mrs. Sparkle! We’re glad you find the service easy to use and appreciate having helpful advice available when needed without any pressure. Thanks for choosing Boots Online Doctor! 😊
Excellent service and back up
22 April 2026
Reply from Boots Online Doctor
Thank you, John! We’re pleased to hear you’re happy with both the service and the ongoing support. Thanks for choosing Boots Online Doctor! 😊
Good professional weight loss service.
20 April 2026
Reply from Boots Online Doctor
Thank you, Ali! We’re glad to hear you’re happy with the professionalism of our weight loss service. Thanks for choosing Boots Online Doctor! 😊
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