Online Carpets Reviews 

6,654
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,817 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and competitive pricing, often noting significant savings compared to other retailers. Many people are highly satisfied with the product quality, describing the carpets and flooring as great, beautiful, and durable. The ordering process is frequently highlighted as easy and straightforward, with quick sample delivery and clear communication. Reviewers also commend the fast and efficient delivery service, often mentioning helpful and professional drivers who arrive on time. However, some customers noted issues with delivery, such as being expected to help unload heavy items or experiencing missed and rescheduled deliveries. A few other people also felt that there were problems with product accuracy, including receiving the wrong size or quality not meeting expectations.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Product

Users describe positive interactions with product, often praising the great quality and luxurious feel of... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the great quality of carpets... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and great value pricing... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price and service. I had to postpone the delivery as I just got out of hospital and couldn’t help the driver unload. The staff totally understood and were really helpful, when their driver arriv... See more

Rated 5 out of 5 stars

The website was easy to navigate and I’m in my 60’s lol. I ordered the sample and it came through on time the sample was perfect, so I ordered the carpet. The delivery was on time and the la... See more

Rated 5 out of 5 stars

We went to the usual high street stores for carpet, but pricing and lack of transparency made us look elsewhere. We also went to a local John Lewis concession who were equally poor. We ordered online... See more

Rated 5 out of 5 stars

Great value, easy to order online. Firm delivery date provided and arrived exactly as stated. Very helpful delivery driver. All in all, a first class experience from order to delivery. Many thanks, wi... See more


Company details

  1. Carpet Store

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(6,654)

1,788 reviews in the last 12 months

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Rated 1 out of 5 stars

Summer oak kronotex Laminate..Misleading pics and sample Avoid!

Please be aware if you are thinking of ordering from this company. Firstly the sample we received was totally different to what the actual wood looks like, it is mentioned in a small part of their website under fitting that there could be a slight variation in laminate flooring, ours had severe variation that it looked like different flooring put together which makes me wonder where their stock is coming from although all did had the same batch numbers, we have used Kronotex before without any issues. The website pictures and small samples are very misleading with no clear message on the main website page about any severe discoloration in the wood. I do appreciate that sometimes certain laminates will have slight variations to replicate natural wood and also slightly different in people's homes but this was completely two different looks some boards were a dark reddish brown with a shine and the rest was made up of much lighter but dull beige tones without the shine. I would never recommend this company and they admitted no fault with misleading pictures and samples sent out. Customer service at one point did agree that it was totally different coloured flooring with unacceptable variations but it was then passed to more senior management who then backtracked whilst trying to humour me and blamed on us for not noticing sooner and also blamed the fitter for not staggering it better. Obviously just passing the buck, what we are guilty of I do admit though is not noticing the more recent negative reviews which honestly is a true reflection on this company. I seen the amount of positive ones and genuinely thought must be good!! Wonder who is writing them!. Honestly it is your choice if you go ahead but would hate this to happen to other people. Things are bad when laminate flooring is laid down in your living room and is already booked in next week to be uplifted and a new flooring be put down. It's that awful I can't even put a rug down to cover it as it's mixed coloured all over. My fitter has 30 years+ experience and never has he seen this with such severe variation which he says would make been impossible to have staggered any better than he did. Tooks weeks to sort out but no doubt they will reply to this negative review a lot quicker.! Had to return the rest of the flooring intended for another 3 rooms which they did free of charge as they did admit the wood was unacceptable at that point. We are now in the position of lifting a horrible looking floor in our living room to replace at our own cost. Everyone who has seen my floor can't believe it is brand new and asked what happend to it. Got offered £100 for inconvenience which I had to accept as my principles won't cover the hundreds of pounds I will need to fork out to lift and replace. Wish I could upload the pics to show the full extent of this with my review however I will try to do so through Google....please think twice about buying as when my wood was delivered it looked lovely through the box. Also believe this or not customer services asked us which colour we liked best on our different coloured newly fitted living room and asked us to count how many of the planks we would have to lift and replace to make it look 'presentable' and proceeded to send out half dozen of 2x2 samples for us to to try and match the living room colour we liked best. What a joke my joiner has never heard anything like it I mean it wasn't still in a box I could swap planks around it was laid on the floor!!..Tells you absolutely everything about this company to even suggest such a thing!!

14 June 2026
Unprompted review
Online Carpets logo

Reply from Online Carpets

Hello,

Thank you for taking the time to leave a review, and we're sorry to hear your concerns regarding your order.

This flooring is designed to include natural variation in colour and grain to replicate real wood. Our imagery is supplied directly by the manufacturer, and it is worth noting that lighting and room décor can also affect how the flooring appears on our website compared to in your home.

We always recommend ordering samples before purchasing. We advise and remind customers to check goods before installation and to raise any concerns with us so we can provide guidance and support at the earliest stage.

With wood-effect flooring, it is best practice to open a pack to see the variation in shading and ensure you are satisfied. If you are, we recommend opening as many packs as are required for the specific space and fully mixing planks to view the full range of variation before installation, ensuring it meets expectations. This advice is included within our fitting guidance on our website and helps achieve the best possible finish.

Following our review, we found no fault with the product or any misrepresentation at the point of sale. This was explained to you directly, and a goodwill resolution was offered and accepted.

Kind regards,
Charlie
Online Carpets

Rated 5 out of 5 stars

Excellent quality

Ordering easy, prices great, rang in person to discuss alternative colour when colour not available in the size, fast delivery and amazing delivery driver who delivered the huge carpet in side my house - 10 stars for him! Excellent quality

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a 2nd choice laminate as the…

Ordered a 2nd choice laminate as the one I wanted wasn't in stock, but it came in 2 days later and they changed the order to my preferred choice no problem, it delayed the delivery by a couple of days but that was to be expected, 2nd time I've bought flooring there

20 May 2026
Unprompted review
Rated 2 out of 5 stars

Vinyl flooring is of a high standard…

Vinyl flooring is of a high standard and looks good.. but OMG the customer service is shocking! On x2 occasions I was met with rude dismissive ladies when trying to change my delivery date. One also advised the delivery date had been changed as per my request which it wasn’t!

16 May 2026
Unprompted review
Online Carpets logo

Reply from Online Carpets

Good afternoon,

Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with your flooring.

However, we are sorry to learn that you have been left feeling disappointed with your overall customer experience. As a family-run business, we take great pride in both the quality of our products and the level of customer service we provide.

Your feedback is important to us, as it helps us identify areas where we can improve. We have sent a request for further information, as we are keen to better understand your experience and carry out a full investigation into the concerns you have raised.

We look forward to hearing from you.

Kind regards,
Jenny
Online Carpets

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