Online Carpets Reviews 

6,632
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,819 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of the products, often noting competitive pricing compared to other retailers. Many people highlight the straightforward online ordering process, including easy sample selection and helpful measurement tools. The delivery service is frequently praised for being prompt, efficient, and often arriving exactly as scheduled. However, some customers also noted issues with delivery, including unexpected delays, missed appointments despite being home, or being expected to unload heavy items themselves. A few other people also felt that product quality was not always to standard, with wrong sizes or excess material being sent, and some experienced unhelpful or rude customer service when trying to resolve problems.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the swift and efficient delivery,... See more

Product

Customers consistently note positive experiences with product quality and value, often praising the ease of... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the great... See more

Price

Consumers are very satisfied with the pricing, consistently finding competitive and reasonable prices for... See more

Order

People report positive experiences with order, highlighting the ease of choosing and ordering samples, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We went to the usual high street stores for carpet, but pricing and lack of transparency made us look elsewhere. We also went to a local John Lewis concession who were equally poor. We ordered online... See more

Rated 5 out of 5 stars

Great value, easy to order online. Firm delivery date provided and arrived exactly as stated. Very helpful delivery driver. All in all, a first class experience from order to delivery. Many thanks, wi... See more

Rated 5 out of 5 stars

Impressed with Online Carpets, price was much cheaper than Tapi even once I’d found and paid a local fitter. Delivery was in a good time and items arrived in good condition and correct. Special sh... See more

Rated 5 out of 5 stars

Very easy to order samples to check out the quality, used these guy's 4 times for carpets not any issues at all, Carpets were all excellent quality and the pricing was excellent value, delivered m... See more


Company details

  1. Carpet Store

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(6,632)

1,767 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Health and safety training

Great price and speedy service but the company let them self's down on Delivery sending one man to lift a 71 kilo 4mtr x 6.1 m carpet into a pensioners awkward property, maybe some health an safety training on weights wouldn't go a miss at management level.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the service

Very satisfied with the service, had a little issue with my order but the support team went extra mile to resolve it, I will definitely buy from you again as the service and support was absolutely amazing quick and professional.

Thank you

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Quality goods and service

Easy to use website, samples were great for checking quality and colour. Delivery was smooth and hassle free. Have bought a couple of times from here and would use again.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Very easy site to navigate around, easy to process order, quality is item very good, arrived promptly.. Will definitely use this company again. 5⭐️ from me

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Faultless experience

Faultless experience, I have ordered vinyl twice, great quality and value for money. Delivered on time on each occasion.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely carpets at half the price of Tapi…

Really recommend this company.
We needed 3 bedrooms re carpeted and our quote from Tapi carpets was just over £2000 all in.
We ordered carpets and underlay from this company for around £700. We paid extra for named day delivery and they came right on time.
Lovely quality carpets- especially the cream wool one 😍🐑. We paid a local fitter £300 to lay the carpets so all in all this was half the price. Hugely recommend.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Lino for a weird reason

I purchased Lino for a weird reason, no bathroom or kitchen makeover but a garden decking revamp!! Our composite decking after two years became very sun bleached and ropy!!! And they we had a brain wave, we would paint it with composite paint!!! What a waste of time the paint flaked in a short space of time. So!!! Let’s do Lino!!!! And here we are, we have never laid Lino, just measured! Rolled out and took of the old capping cut it with our sharp knife and put the capping back on!!! Honestly this Lino is amazing! Easy to cut BUT good quality for your kitchen or bathroom or hallway or anywhere you need. But an idea for a garden!!!! YES
To be honest the delivery charge is a little steep but not the fault of the company. However just weigh up this for your local store and you are still getting a bargain. I would love to upload photos of my project but I cannot figure out how to. However the results are amazing!!!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Carpet very fair price very good…

Carpet very fair price very good ,delivery crap on the 3 rd carpet we had.They left it out in the rain, my wife and I both 78yrs ,had to get it inside ourselves. The driver sent us a text to sign before he got here,knowing he was going to drop the carpet in the rain and run, not online carpets fault though, shame .

12 June 2026
Unprompted review

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