TheOnlineBoilerCompany Reviews 

51
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolute 5-star service from start to finish! We needed a boiler replacement at our home in Cathcart (G44) and The Online Boiler Company came highly recommended. They handled the complete boiler insta... See more

Company replied

Rated 1 out of 5 stars

An absolute five-star experience from The Online Boiler Company! My old system broke down unexpectedly last week and finding a reliable boiler replacement in Glasgow felt overwhelming until I messaged... See more

Company replied

Rated 5 out of 5 stars

Company gave me quote via pics I sent and was very fair for boiler replacement. Guys were punctual and great workers. Explaining what they were doing and went over how use system. They also filled in... See more

Company replied

Rated 5 out of 5 stars

Excellent communication. Always came straight back if I had queries. Very keen price. Boiler install carried out within a couple of days from enquiry. Engineers excellent. No fuss, knew their job, and... See more

Company replied

Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Engineer
  4. Boiler and Heating Service

Written by the company

Glasgow’s Best Value Boiler Installations – From Only £1,299! Stop overpaying for your new boiler. The Online Boiler Company provides expert boiler installations, repairs, and servicing across Glasgow, Paisley, Lanarkshire, and the West of Scotland. Why homeowners choose us: • Fixed Price Deals: New high-efficiency boilers from just £1,299. • Expert Engineers: 100% Gas Safe Registered and locally based. • No Stress: No pushy salesmen—just honest, expert advice and 5-star service. • Rapid Service: Fast turnarounds to get your heating and hot water back on. Get your FREE instant quote in 30 seconds: 👉 www.onlineboilercompany.co.uk


Contact info

3.7

Average

TrustScore 3.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(51)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Combi boiler exchange

Combi boiler exchange
Was a bit worried at the time having to pay most of the money up front but wasn’t disappointed the 2 men turned up on friday 25/11/22 as arranged at 7.30/8 am and Scott and paddy really nice guys to talk to and just let them get on with the work.
Got a phone call just after 11am that was them done and what a job no mess or anything to say they had been.
Excellent work and amazing price for a Combi Boiler 👏🏻👏🏻👏🏻

25 November 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thank you for trusting us and giving us a brilliant 5 ⭐️⭐️⭐️⭐️⭐️ review.

Rated 5 out of 5 stars

Company gave me quote via pics I sent…

Company gave me quote via pics I sent and was very fair for boiler replacement. Guys were punctual and great workers. Explaining what they were doing and went over how use system. They also filled in guarantee with manufacturer which was great. Highly recommend online boiler company many thanks John

24 November 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thanks for the brilliant review and your recommendation.

Rated 5 out of 5 stars

New boiler

Great service from the guys today! Quick and efficient install of the new boiler. Communication throughout has been with ease. Highly recommended!

10 October 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

We are glad your happy with your new boiler. Thanks again!

Rated 5 out of 5 stars

Fast professional service and fantastic price

Phoned one day and the very next day it was installed. No fuss no bother and at a fantastic price. Very professional and helpful. Would highly recommend them

7 September 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thanks for your ⭐️⭐️⭐️⭐️⭐️ review!

Rated 5 out of 5 stars

Excellent service start to finish

Excellent service start to finish at a great price. Put in enquiry on Wednesday night and straight away someone got in touch with a quote. I was a bit skeptical about paying upfront cost however everything went to plan, Scott and Paddy were here for 8am on Friday as advised and had this completed well before lunch time.

26 August 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thanks for trusting us and for the great review 😊

Rated 5 out of 5 stars

Excellent Service

Fantastic service and what lovely people from start to finish cant praise enough would highly recommend

17 August 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thanks for the brilliant ⭐️⭐️⭐️⭐️⭐️ review!

Rated 5 out of 5 stars

Staff were amazing

Staff were amazing, engineers friendly and helpful. Great price and a great boiler. Thank you!

28 July 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

We are delighted to hear your so happy with our service. Thanks for the great ⭐️⭐️⭐️⭐️⭐️ review.

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Always came straight back if I had queries. Very keen price. Boiler install carried out within a couple of days from enquiry. Engineers excellent. No fuss, knew their job, and left no mess. Talked us through operation of new boiler. Highly pleased with the entire process.

21 July 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Many thanks for your fantastic ⭐️⭐️⭐️⭐️⭐️ review.

Rated 5 out of 5 stars

Amazing price & Service

Price was half the price of any other quote for the same boiler! Amazing service, the guys showed up on exactly time and done a great job. I could not be happier!

13 July 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

We are delighted your so happy. Thanks for the amazing review ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Great company and service

Fraser was extremely helpful and responded to messages straight away when my old boiler packed in. He was able to give me a cancellation slot the following week which was fantastic as I have a new baby, and needing hot water in a hurry is a must!! The installation guys were also top notch, helpful and installed with profession.

17 June 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thanks for the amazing ⭐️⭐️⭐️⭐️⭐️ review Amy.

Rated 5 out of 5 stars

Everything went amazingly well

Everything went amazingly well. The online form was so easy to use and I received a reply in minutes. The work was carried out quickly and efficiently the next day by two very polite and respectful engineers. 100% recommend.

2 May 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Your great review is really appreciated. Thanks

Rated 5 out of 5 stars

New Boiler install

I highly recommend the online boiler company. Great communication from start to finish. Great service, and a great price. The entire install took 4.5 hours from start to finish. The guys arrived at 08:00 and where away by 12:30. No hassle and they cleaned up after themselves.

1 March 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thank you so much for your fantastic 5 star review ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Top Notch Service

Great Service, no hassle, great price, did what they said they would do. Minimum interaction and Scott and Paddy were brilliant, 4.5 hours start to finish and punctual at 8am. Great workers, great guys and left house so tidy. Really pleased. 5 stars.

6 January 2022
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thanks for the amazing 5 star review Mr Miller it’s appreciated! ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Excellent

Excellent! Really good service from the guys! From when I first got in touch, got a quickly reply from Fraser and went through all the details with me, booked in the boiler replacement and managed to get them booked in just two days from when I got in touch! Paddy and Scott turned up bang on 8am like they said and blitzed through the work! Wouldn’t use anyone else now! Cheers again guys!

18 November 2021
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thank you for the 5 ⭐️⭐️⭐️⭐️⭐️ Review. We are glad you are so happy with our service and would use us again.

Rated 5 out of 5 stars

Can't Beat this deal!👍

On arriving from England to holiday at my Sister's home,it was found that her Boiler had sprung a leak,after trying a quick repair,to no avail,and it being an old Vokera 29 Boiler,she decided to look at buying a new Boiler,she came across the advertisement for the Online Boiler Company,but was rather wary and hesitant of it being a scam because of the payment structure prior to installation ie: £100 Deposit on booking £619 payable 24 hrs prior to installation,and £280 cash at installation to the Engineer/Installer,after her doing a quick bit of research and background checks of the Company,and speaking to Fraser,she went ahead,Fraser confirmed that the Installer (Scotty)and his offsider (Paddy) would arrive next morning between 8am and 8.30am,which they duly did,much to my relief,as i had my reservations because of such a low price,where else can you get a fully installed Vokera Compact 'A' Wireless Remote Boiler with 5 yr Warranty for £999? the prices all seemed to start from ~£1600 for a new Boiler!!
In conclusion,my sister is delighted with the purchase,and the no fuss installation by the guys,and i am happy to have a warm house for the remainder of my holiday lol.

A big thanks,and a high recommendation to use this company if your in the market for a new Boiler.
Cheers Guys 👍👌
Jim n Cath
Greenock.

22 September 2021
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thanks for the fantastic 5 star review. Your custom is most appreciated 🙂

Rated 5 out of 5 stars

Great experience throughout

Working with the Online Boiler Company was a better experience than expected. I had no salesmen visit the house, it was all done by e-mail, with me sending a few pictures of old boiler and describing what I wanted. I found this very convenient as I could reply at my own speed without feeling pressure. However I did worry, unnecessarily, as I have never made a big purchase in this way, and their price was unbeatable by others. I had no need to worry, I got exactly what I asked for, when I wanted it. Boiler was installed by Scott and Paddy, and what a pair of characters, totally put my mind at ease. I was worried about the new outside piping as my neighbours looked ugly. Scott hid my pipe so it was not visible on outside wall. All in all, an excellent job done and a great experience.

18 August 2021
Unprompted review
TheOnlineBoilerCompany logo

Reply from TheOnlineBoilerCompany

Thank you for your fantastic review we really appreciate it ☺️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look