Nice that Kitco provides free shipping to them. They answer their correspondence in 24h. Takes about 28 calendar days to process sales to them right now - AI advises not to lock in price but let Kitco... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a bit of an unusual delay in delivery after the funds were ACH-taken from my account, but after a call, you placed the coin into the UPS system right away. These glitches happen. Anyway,... See more
Company replied
Updating below review. Sebastian was able to provide a prompt response to my below concern, and was able to be there every step of the way as I shipped my Metals. Looking forward to doing continued... See more
Company replied
Was on the phone with Carlos and could not be happier the way Carlos guided me through all the hoops needed to complete my concern. This phone call was absolutely flawless. Thank you Carlos.
Company replied
Company details
Written by the company
Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:
Contact info
620 Cathcart Suite 900, H3B 1M1, Montreal, Canada
- 1-877-775-4826
- info@kitco.com
- online.kitco.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Many issues with bank set up
Many issues with bank set up. They use plaid which has been a real pain. The same banks works fine when I buy with Apmex. They lost out on a few $15k purchase from me because of this.
24 October 2024
Unprompted review
Reply from Kitco Metals Inc.
Thank you for your feedback, Jimmy. We’re committed to making your experience as seamless as possible and appreciate you sharing your thoughts. A member of our team will be reaching out to provide assistance and ensure everything is set up smoothly moving forward.
Reply from Kitco Metals Inc.
Thank you for your review, Saroj. We're glad to hear that you found our services easy to use and the transition smooth.
Reply from Kitco Metals Inc.
We appreciate your kind words, Gary. It's great to know that our team's patience and helpfulness made a positive impact on your experience.
website does not allow various shipping…
website does not allow various shipping options like Amazon
receipt does not show correct address of shipment
24 October 2024
Reply from Kitco Metals Inc.
Thank you for reaching out, David. We've sent you an email confirming the correct shipment details, and a member of our team will be in touch soon to ensure all your concerns have been addressed. While we’re always working on ways to improve the overall customer experience, we appreciate your patience and feedback as we continue making enhancements. Thank you for your feedback.
Kitco makes buying gold fun
Kitco makes buying gold fun ! Their people are honest and very informed and when they pack your order they make sure you received it intact ! I would highly recommend Kitco to anyone interested in purchasing Gold .
24 October 2024
Reply from Kitco Metals Inc.
Thank you for sharing your positive experience, Robert. We're happy to know that you had a fun time buying gold with us and appreciated our team's effort to deliver your order safely and securely. We look forward to assisting you again and thank you for recommending us!
I had conflicting experiences with 2…Conflicting Experience
I had conflicting experiences with 2 different representatives. The first, a woman couldn't seem to identify who I was. I hung up on her after 10 minutes of contradictory information. The second was a man named Carlos. He was very helpful and explained the process clearly.
24 October 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience with us, Robert. We’re glad Carlos was able to assist you and clarify the process. Your feedback is important, and we’re continuously working to ensure all customer interactions meet the highest standards of service. We appreciate your patience.
Excellent service
Excellent service, promptly served, very nice office, everything was perfect!
23 October 2024
Reply from Kitco Metals Inc.
Thank you for your kind words, Bill. We're glad to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
I talked to your representative
I talked to your representative, who was friendly, informative, and suggested ways to get my sale to you at the lowest cost . Very good experience.
22 October 2024
Reply from Kitco Metals Inc.
We're happy to hear that our representative was friendly and informative, and that they were able to suggest cost-effective ways for your sale. We appreciate your feedback and look forward to assisting you again, Don.
Excellent customer service
23 October 2024
Reply from Kitco Metals Inc.
We appreciate the five-star rating and fantastic review, Thomas.
The customer service guy was great
The customer service guy was great! His name was Jordan. Very helpful and professional! Plus, I received my purchases promptly and securely - Kitco's my new "go to" metals provider!
21 October 2024
Reply from Kitco Metals Inc.
Thank you for your kind words. We're thrilled to hear that Jordan was able to provide you with great service and professionalism.
Consistent customer service
Kitco always has excellent customer service. Today Daniel helped me with my transaction in a professional and knowledgeable manor.
22 October 2024
Reply from Kitco Metals Inc.
Thank you for the great review! We're pleased to hear about your positive experience with Daniel and the consistent excellent service you've received from Kitco.
Easy to Navigate and Purchase
22 October 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience, Kirk. It's great to hear that you found our platform easy to navigate and use for your purchases.
Reply from Kitco Metals Inc.
Thank you for your feedback, April. We're glad to hear you experienced quick and easy service.
Reply from Kitco Metals Inc.
Welcome to the Kitco family, Frank! We're happy you found your first purchase easy and are grateful for your high recommendation.
Reply from Kitco Metals Inc.
Thank you for the perfect rating, John! We're thrilled to hear that you found our service efficient, pleasant, polite, and informative.
Satisfaction
What makes my experience so good is that the whole experience is flawless from start to finish.
I don’t have to worry about my money or precious metals.
Thank you
Bob Jordan
22 October 2024
Reply from Kitco Metals Inc.
Thank you for your kind words! We're thrilled to hear that your experience with us has been flawless from start to finish.
Reply from Kitco Metals Inc.
Thank you for your feedback, David. We're happy to hear that you found our service easy, secure, and efficient.
Rep was very helpful
Rep was very helpful. only negative was a long hold as she got a question answered.
21 October 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience, Kenneth. We're pleased to hear that our representative was helpful, and we apologize for the wait time you experienced.
Easy to use site
21 October 2024
Reply from Kitco Metals Inc.
Thank you for your feedback. We're glad to hear that you found our site easy to use.
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