I love everything about Onlia. You guys have very good rates. Keep it up
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far I’ve had great service. My only complaints are that 1) i purposefully had my payments coming out on the 15th of the month because that was better for me. 2) now i suddenly have to come up with... See more
Company replied
Switched because of cheaper rate. Let's see what your service is like.
Company replied
Brigitte was very sweet and kind. Answered any Questions. Thank you.
Company replied
Company details
Written by the company
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Contact info
Toronto, Canada
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3.5
Average
4K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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Reply from Onlia
Thank you for choosing Onlia and sharing your feedback! We're always delighted to provide you with fast and efficient service.
Reply from Onlia
Thank you so much for choosing Onlia, Laura! It's always a pleasure to provide efficient service so customers like you have the best and most convenient insurance options. We truly appreciate your business!
Reply from Onlia
Thanks so much for choosing Onlia! We're always happy to welcome customers with our best customer service, and love to hear your feedback! Please feel free to share anything we can do to help ensure you have the best insurance coverage for your needs.
Reply from Onlia
Thanks so much, William! It's wonderful to hear that you're pleased with our services. We truly appreciate you choosing Onlia and sharing this excellent feedback! Please don't hesitate to reach out any time you need help with your coverage.
Got a better rate
1 April 2026
Reply from Onlia
Thank you so much for your feedback and for choosing Onlia, Diana! We love helping customers like you secure better rates. You're always welcome to share additional feedback or reach out any time you need help with your coverage, so we can ensure you receive the best support.
Highly recommend Onlia
We've been with Onlia for our car insurance for many years now and just moved over our home insurance. I spoke with Gail who was a pleasure to work with, she was very helpful and efficient. I would highly recommend Onlia to anyone.
1 April 2026
Reply from Onlia
Thank you so much for your recommendation and for sharing your insurance experience with Onlia, Kelly! We very much appreciate your loyalty, and are thrilled to take care of your home insurance as we keep earning your trust with our best coverage and service from our wonderful team members like Gail.
Riya was very very impressive
Riya was very very impressive. She made sure she dealt with my case on a timely manner. Customer service was amazing.
1 April 2026
Reply from Onlia
Thanks so much for this amazing review, Ryan! We very much appreciate your choosing Onlia and generously sharing your experience working with Riya. Please reach out to us whenever you need help with your insurance needs, so we can continue to earn your business with our best coverage and service.
Reply from Onlia
Thanks for sharing your feedback, RD! We're so glad that everything turned out great despite the bumps you experienced. We love hearing from you, and we're always looking for ways to improve our user experience so customers like you can easily access the best insurance solutions for your needs. Thank you for choosing Onlia!
Excellent service
Excellent service. Staff were knowledgeable and provided me the coverage I needed.
3 March 2026
Reply from Onlia
Thank you for choosing Onlia and sharing your feedback with us, Debra! Providing excellent service backed by our team's expert insurance knowledge is always our priority. We're so glad you're happy with your coverage and look forward to helping you maintain the best insurance solutions for your needs.
Great service
Great service, polite and very efficient. Everything was handled very well by our agent. The policy was clearly explained and rates were very competitive I look forward to continued business going forward.
19 February 2026
Reply from Onlia
Thank you so much for this wonderful review, Ryan! We’re thrilled to hear you had a smooth and positive experience with your agent and that everything was clearly explained. Providing great service and competitive rates is always our goal. We truly appreciate your business and look forward to supporting you in the years ahead!
They were great at first
They were great at first. Then bam renewal comes around nothing changed no accidents and insurance goes up over 100 dollars... insane I do not recommend. They also remove bad reviews so you can't really see the truth. Be careful with this company.
It has been a while however it seems all my reviews were removed as well as other people's. I really just want everyone to be aware of what they are getting into regargardless of time. Thank you for responding!
27 February 2025
Unprompted review
Reply from Onlia
Hi Danielle,
Thank you for sharing your experience with us. We’re really sorry to hear about your frustration regarding your renewal rate. Is it possible that your most recent renewal was with another brokerage? Our records show that you canceled your Onlia insurance policy in April of 2023.
We value transparency and never remove reviews simply because they’re negative. Your voice matters, and we appreciate you bringing your concerns to our attention.
— Team Onlia
Onlia is very courteous and respectful
17 February 2026
Reply from Onlia
Thank you for your feedback, Noel! Courtesy and respect are very important aspects of the services we provide at Onlia. Our team is always excited to collaborate with you to find the best insurance solutions for your needs!
Reply from Onlia
Thanks so much for letting us know that you're happy with the speed and efficiency of our response time and support, Kezzai! We appreciate you choosing Onlia and will work hard to ensure that we continue to meet and exceed your expectations.
employee went above and beyond to make…
employee went above and beyond to make sure my needs were met in a timely manner, she was very easy to talk to and worked efficiently
6 February 2026
Reply from Onlia
Thank you very much for your review, Jake! We're thrilled to hear that our employee went above and beyond to ensure you have everything you need to feel confident about your coverage. We look forward to continuing to earn your support!
Sana was very helpful
Sana was very helpful
And efficient. She answered all my questions and provided me w a good rate.
4 February 2026
Reply from Onlia
Thanks so much, Michele! We never get tired of hearing about the amazing work Sana does, and we always appreciate you taking the time to share your experiences with us. Thank you for choosing to work with Team Onlia!
Reply from Onlia
Thanks so much, Mansoor! We're thrilled you're happy with our service, and we're always here if you need policy support!
Reply from Onlia
Thank you, Jayson! We're so glad you had a great experience working with us! You're very welcome, and we're always happy to help if you have any questions or need further assistance.
My experience was fantastic and the…
My experience was fantastic and the lady helped me with every single question I had.
15 January 2026
Reply from Onlia
Thank you so much for sharing your experience with us, Christal! We're thrilled that you're happy with the help you received. Customer satisfaction, support, and providing straightforward answers to all of your insurance questions are extremely important to us. We always appreciate your valuable feedback!
Sana was very helpful and very…
Sana was very helpful and very professional! She got me the cheapest quote from everyone else I contacted! Definitely recommend Onlia.
13 January 2026
Reply from Onlia
We're so glad Sana helped find the best quote for you, Karley! Your recommendation means a lot, and we'll continue to work hard to ensure you get the best insurance coverage and support.
Reply from Onlia
Thanks so much, Nicky! We're thrilled you appreciate the efficiency of working with us!
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