OnFlooring Reviews 517

Everything went perfectly. From ordering to delivery. My credit card gave me some trouble at first and a representative from OnFlooring called me to see if everything works. Great customer service. I got a very nice bulk discount, which no other company offered. The flooring arrived in perfect condition. Overall, a great experience.

My order was shipped out in a very timely manner. The packaging was excellent without any damage.

Easy ordering and all questions were quickly responded too.

I was really happy to find a wide variety of transition choices for my new laminate floor. The local retailers did not have much selection, and they were not long enough for my kitchen to living room opening. The product was well packed for shipping, and came within a week.

On time and as ordered.

Easy to order; reasonably priced and arrived earlier than expected, right in time for our flooring project to start.

On time delivery, product installed easily. No issues, all went as expected.

My order came damaged and customer service handled it immediately actually that same day with no questions asked nice to see these days a company doing business this way it's refreshing Thank You!!

They were good in the warehouse buts it’s difficult to know where you should go or who to talk to when you get at location.

I needed one more filler strip for my flooring. Ordering online was efficient and shipping was quick. Would definitely order from them again!

The transition strip was nothing like the color we ordered. It was supposed to be piano black (a solid black). We received a transition strip with white striations on black!
We did not order the wrong color, we wanted 513 piano black as that is the color of our other, shorter transition strips as per the recommendation of Lucida Surfaces.
OnFlooring contacted us and after submitting photos, they refunded our payment.
Excellent customer service.
Would recommend and use again if needed.

Mark has very quick service & gets your needs met efficiently & fast. Buy from this company

The color was a perfect match and it arrived quicker than I thought

My flooring transitions were packed well and came in just over a week.

We recently ordered 43 boxes of flooring from OnFlooring. Of the 43 boxes, eleven boxes worth of flooring was damaged and OnFlooring refuses to make it right by refunding or replacing the damaged flooring.

We ordered the flooring on July 17th 2023, not knowing how long it would take to get here and wanting to make sure everything was ready to go when it was time for the flooring phase of our home remodel. The last thing we wanted was for the flooring to be out of stock, so we thought ordering it and storing it until it was time for install was the best option. We received the flooring on August 8th and it was installed September 21st, which was when the damage was discovered and reported to OnFlooring. When we didn't hear back from OnFlooring after our initial 09/21/23 email conversation, we filed a complaint with our CC company on 10/03/23. OnFlooring waited to respond until the very end of the waiting period, delaying things and leaving us with our incomplete flooring project during the holidays. We are now looking to spend an additional $1200-$1500 to purchase enough flooring to complete our project as we are tired of waiting for them to rectify the matter.

RESPONSE TO ONFLOORING:

The Merchant (OnFlooring) is providing incorrect, misleading information. I filed my original complaint with the CC company on 10/03/23, On 10/11/23, I received an email from the CC company advising they were waiting for a response from the Merchant. I received periodic updates from the CC company advising of the status and that they were still waiting for a response. On 12/05/23, I received an email from my CC company that this was their 2nd attempt to contact OnFlooring and if they did not respond within 30 days, our temporary credit would become permanent. We just got a response yesterday, almost 3 months later, so they did not respond within 48 hours as stated by them. My last email to OnFlooring was on 09/21/23 and I was told they were going to try and resolve the matter. I never heard from them again, which is why I filed the dispute with my CC company on 10/03/23. That dispute is still open and ongoing and they did not "side" with the merchant. I have the emails as proof. I also never called them so I don't know why they said they returned my calls. I also don't know why Carl's (our licensed floor installer) delayed return call is relevant and only proves that dealing with contractors takes longer than expected. They called him to discuss the damage and how to maybe make things work with the damaged pieces. Then I never heard back from them.

There was no exterior damage to the boxes, so of course it was accepted by our contractor, who is a home builder and deals with this type of delivery ALL of the time. How were we to know that there were approximately 100 planks inside the perfectly wrapped boxes that had a 1 mm area of corner damage? It was almost not visible to the eye unless pointed out by someone who knew what to look for, yet still rendered the planks unusable. According to the merchant, I should have made the delivery person wait for a couple of hours as I opened all 43 boxes to examine the 387 planks contained within and ONLY then signed the acceptance form. Who does that when there's no exterior damage to the boxes? I'm sure the delivery people would have had a fit. The site doesn't give a timeline to dispute damage, so what determines it as being "untimely"? The merchant who doesn't want to accept responsibility? I would think for flooring there would be at least a 90 day window to use the product. I suppose they never did a home remodel if they think 45 days is untimely. The tile work took longer than expected, causing Carl to start another job and then take vacation for his anniversary. Nothing goes smoothly with a remodel. I would think this type of company would understand that.

At first I was told (by the merchant) the shipping company must have caused the damage when the forklift bumped the pallet. That's what they determined by the photos I sent. We do not have a forklift and none was used by us or our contractor. We moved each box (yes, all 43) one box at a time. Now they have a new excuse and say it's our fault, or our contractors, and it must have happened when we moved each individual box. Or maybe while it just sat there on the pallet? I guess all they have to say is that damage happened during transport to avoid taking responsibility. If you read the other negative reviews on this site and the company's responses, they never seem to take responsibility for anything and always point the finger elsewhere. Everyone makes mistakes and things happen, but it's how you rectify those things that matter. I think anyone considering OnFlooring for their flooring needs should be made aware of our experience and think twice as if things go wrong, OnFlooring will not make it right.

Products well packaged and shipped promptly with very reasonable prices and shipping charges. I'd buy from this company any time!

Good product and good match for the floor tile color

Excellent whole way through from ordering to delivery.

speedy delivery, easy to use and checkout website

I love the tall stair nose trim that you offer used it on several jobs now and happy with it.