Future Motion Reviews 

I had my Onewheel Pint for two years before it stopped working. And since they don't alow third parties to do repairs it's impossible to order parts. So even though I know it's either the battery or the BMS that's broken I can't fix it or have anyone fix it for me. The only option is to send it across the Atlantic and back for them to fix it. And that would cost me hundreds of dollars in shipping alone. If you live in Europe, don't buy from them. Atleast until they get a service senter inn Europe. Love the onewheel, but paying 1300 dollars for it to brake with no realistic way to fix it is ridiculous.

This company has a terrible reputation in the Onewheel community. As a company, they are hated by the very community that supports their product. This is due to their constant bickering with the community and government agencies. Recently, they recalled all their onewheels due to an inherent flaw with the design which is not a recall, but a software update. This update adds another warning signal on top of the 2 other warning signals already built into the onewheel, but does not address the fundamental flaw of the design. Stay away - this is one of the most dangerous PEVs out there.

This product has dangerous features built into it that can cause serious injuries no matter how coordinated or athletic you are. You do not have control with this product. I’d stay away from future motions.

Hello,
(I am in Europe, it may be different in the USA).
I return to my opinion of Future Motion. Indeed I bought a Pint X which has already been changed 3 times due to battery wiring problems.
I was delighted with the speed of reaction of Future motion.
But unfortunately I realize that the problem has never been solved. They just changed the board 3 times for a new one.
Today I decide to open the battery of my 4th board on the advice of friends of the community.
Indeed I'm tired of sending back and waiting for a new board every time.
And BIM ! Surprise which is not one, the wiring of the battery is pinched and some wires are bare.
I sent the photo of the wiring in question to Future Motion and they tells me that I should not open the battery and that the warranty is void.
I expected it but this board is 2 months old.
I still don't understand why Future motion doesn't solve this design problem and prefers to send new boards back until they are out of warranty.
So I agree with the other reviews i reed on network, be carreful with Pint X and don't trust Future Motion.

Love the XR, board was faulty at first (not engaging feetpad), causing a fall. But Customer experience was okay and sent me a replacement footpad without much questions.

Surprisingly Swell Repair

After reading these reviews I dreaded sending my OW GT back for service. I had the board for less than a month when it ghosted into a swimming pool. It wouldn't turn on after that. I threw it back in the box and kept it in the garage for over a year before finally sending it back in.

FM covered shipping, fixed the board and sent it back to me within a week! No questions asked.

I truly think FM is working hard to improve their customer service reputation. This was my first experience with service and I was very pleased. Will be sending in my first gen OW for a repack and wheel replacement next. My XR is still going strong...and excited to get some mileage on the GT now that it's back.

Thanks FM for taking care of me!

They do not support right to repair. They force you to send it back to them for proprietary parts and service. DO NOT BUY ANY OF THEIR PRODUCTS! Report them for fraud on the ftc website. It should not cost $600 for a BATTERY or $225 for a single small tire. This is a crime against their own customer base and they should have to face the consequences of that. BOYCOTT!!!

My experience with this company has been very good. My Pint board works really well -- no issues with it whatsoever. The only problem I had was with the charger which failed after a month, but Future Motion dealt with it very quickly and sent me a replacement.

I bought 2 GT’s for my kids for Christmas. The first board wouldn’t engage, we had to send the foot sensor in, which they replaced, other than the shipping costs because apparently nothing was wrong but yet it worked when they sent it back. Our second board quit working about 5 months in. Had to ship the whole board in, they claim water damage has ruined the motor and something else. They claim these boards are for all terrain and water resistant. My son has only ridden it once in a mild rain storm. They sent me a bill for just shy of $700 to fix it. Their “warranty” covers $0 for water damage, they said in the future don’t ride it in any moisture. Even though they say they’re water resistant… they are not. They are expensive, for the price and being a US company I would expect more on their warranty. Do yourself a favor and save yourself the $3200 I have already spent on one board. Not to mention their warranty is only for a year and is a limited warranty at that…. I’m afraid of future repair costs of these boards, save yourself the headache and don’t buy one.

Awful customer service, snake like business practices. Never buying another one or recommending it to anyone. I wish I could find all the people I did reccomend it to once upon a time and take it back. Awful

Bought a Pint X and the battery failed at 630 miles. The warranty period for the battery is only 622 miles or 6 months. Future Motion said they couldn't diagnose the reason for the battery failure but said I was "out of warranty". I own 6 other PEVs with much higher mileage and have never had a battery failure. They charged me $500 to replace the battery (a small 342 watt hour battery). Keep in mind there is no other option for repair - they won't sell you parts or allow you to repair your own board. You are basically a hostage to whatever Future Motion wants to charge you. If you don't agree to their decision you end up with a useless board. I thought I was getting a quality product with a good warranty but that wasn't the case. I won't be buying anything else from Future Motion. Buyer Beware!!

Received broken, never was returned, they sent me back a fender and rails 8 months ago. Nothing I can do. Just hitting all these reviews. Also 40 of my friends. Still no response from Jeff. Pint x is dangerous do not buy. Not for kids. Used XR plus more stable and you can buy pre owned for 600.00 Unless you have health insurance as the boards can have a mind of their own. They also extremely loose value out of the box. I have many and just wanted to get a new pint x for my experienced friends to ride when they visit. But now I’m out 1650.00 minus the fender which I sold to get some money back.

If you think this is a joke, email them. Jeff will not respond for months. No support. Zero. Be smarter then myself! Do it for the kids! Keep them off these boards. They can result in DEATH. Read the lawsuits

I bought 2 one wheel GT's and when I have riden them both without doing anything crazy, riding normal under 15 mph it nose dives without any warning and I almost killed myself four times riding either OW GT. Tire pressure was normal. These boards are very dangerous and I feel they are defective. I just fell 15 min ago and almost dislocated my shoulder, scratched up my face, arms, knees and hands. I do not trust these boards any more and I have a fear now to ride them. will get an attorney to see what can be done at this point. These boards are highly unreliable and extremely dangerous

Future Motion wins the "ABSOLUTE WORST CUSTOMER SERVICE OF ALL TIME" award.

Terrible customer service! there is no way you contact them, you can only send a ticket and they reply with steps as if it's automated reply.
The product is great but for this price, we expect a better customer support!

Super dodgy company that does not care for its customers in the slightest. Avoid !

My new gt has less than 15 miles on it. ITS FRONT FOOT PAD WAS FAULTY AND BOARD GHOSTED BECAUSE OF THAT. I had an accident coz of that but luckily no major injury and only minor cuts. They have sent me replacement for front foot pad. but all the remaining parts which got damaged coz of the equipment are still pending. only issue is if you try to email them there customer service is quite rude and they do not care about customers here. They just want to sell these boards and ignore you once they have your hard earned money.

My new gt has 9 miles on it. Every time I step on it it blinks yellow and app says overcurrent.
I send th 2 emails now 2 weeks apart and zero response. They do not care about customers here. They just want to sell these lemons and ignore you once they have your hard earned money. I am upset but open to solutio s and will update review accordingly.

I am very happy with my Onewheel gt. My Onewheel had a recall of the frontsensors, but they send the new One. We Must not be negative about the product. They are taking there responsibility, and it Will be solved. The product is awesome. Good job Guys

Ordered a new gt. Hasn't arrived yet but noticed the ghost ride recall. Called and confirmed my board was affected. Asked to have them recall it and send a working board. They would not. Said I can get the lemon board and get the parts to replace myself. Unwilling to work with me. Said I could cancel order. Get money back. Eventually and place a new order. No other options. They had been dening the ghost ride issue for months. Claimed originally the soft ware update fixed the issue. Complete lie. Now that they are done killing and injuring people since it's such a wide spread know issue they can't continue to cover up they got forced to recall. Sent board back will not be ordering another. I have the xr and really love it. Use it everyday. But after this experience lost all faith in future motion.