I have used oneTech several times in the last year or so. The owner is consistently helpful, patient, knowledgeable and honest. This time he provided my husband with honest and knowledgeable advice... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very impressed. Highly recommend this firm. Polite and professional service. Know what they are doing. Quick response to my initial enquiry, excellent comms throughout. Very quick repair to my l... See more
Company replied
Took my I phone in as not charging sorted in seconds fluff in charging point had tried to clean myself but no luck. Owner didn't charge me think some shops would have kept phone made up some no existe... See more
Company replied
Love the shop in our local high street, have always taken our phones and laptops there to have batteries changed and general maintenance (mine & husband's Androids and the kids' Iphones) at affordable... See more
Company replied
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer and Accessories Store
- Computer Repair Service
- Computer Store
- Phone Repair Service
Written by the company
OneTech Gadgets is one of the UK's leading and innovative UK based Tech Gadgets retailer offering consumers and businesses the latest and greatest technology in budget branded smartphones, tablets and accessories. Our carefully selected most popular electronic devices from the world’s top budget and emerging brands combine high-tech with fantastic features in stylish yet inexpensive devices. Our sister company OneTech Repairs provides Repairs Service, Upgrades, Installation, Data Recovery and many more at our newly set up Outlet in Carshalton High Street. OneTech Gadgets’ mission is: “To exceed UK consumers expectations by offering the latest technology in Dual Sim 5G/4G/3G Smartphones, tablets and laptops at affordable prices through a convenient online store backed up with superior customer service. “ OneTech Gadgets’ Range Of Smartphone And Tablet Brands Include: Xiaomi, Asus, Lenovo, OukiTel, Leagoo, ZTE, ViewSonic, Samsung, Apple, HTC, Sony, LG, Nokia, Meizu, OnePlus, UMi, Huawei, Elephone, Telcast, Cube, Chuwi, ONDA, HP, Dell. We stock smartphones with Dual SIM card capability, plus Wi-Fi and 4G, 5G connectivity, 4G Tablets and Dual OS Tablets.
Contact info
19 High Street, SM5 3AP, Carshalton, United Kingdom
- +44 20 3287 7997
- contact via https://www.onetechgadgets.co.uk/contacts
- onetechgadgets.co.uk
4.9
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
My wife dropped her phone and smashed the screen. I went in to seek advice and a price for the work. Great advice and good price quoted. I dropped the phone off about 11am a few days later and had it back fixed by 4.30pm.
I can't recommend them too highly.
15 August 2021
Unprompted review
Reply from OneTech Gadgets
Hi Robert, glad to know you're satisfied with our services. We highly appreciate your support and recommendation for our business.
I am no good at techy things at all…
I am no good at techy things at all ....so so helpful on two occasions have made a house call to install items and set up for me .....new phone purchased and everything reloaded and set up for me on new phone .....nothing is to much trouble
14 August 2021
Unprompted review
Reply from OneTech Gadgets
Thanks Mr. Haran, we are very pleased to have another happy and satisfied customer and hope to serve you again. Your recommendation and support for our business is highly appreciated.
I had a several problems
I had a massive stroke a few years ago so I had problems with my phone. I can’t tell you how much you have done to sort me out! Thanks a million!!
13 August 2021
Unprompted review
Reply from OneTech Gadgets
Hi Richard,
Many thanks for your glowing 5 stars 🤩review and sharing your positive experience using our repairs services. We are glad that we have been able to help you. Your recommendation is highly appreciated and we look forward to serving you again.
Superbly friendly and informative…
Superbly friendly and informative advice that lead to a total resolution of my problem. Extremely well priced as well.
13 August 2021
Unprompted review
Reply from OneTech Gadgets
Hi Barry,
Thanks for visiting our outlet in Carshalton and using our repairs services. Your feedback means alot and we highly appreciate your support and any recommendation you make for us.
All bought on line and arrived ok
All bought on line and arrived ok
Unsure where phone came from Europe or China Ideally would have been nice if could have had a little more feed back on dispatched on route etc
But pleased able to buy locally and all worked out ok
Thank you regards
Tony
8 July 2021
Reply from OneTech Gadgets
Thanks Tony for your purchase through our online store. It's great to hear your experience has been positive and you are pleased with our services.
We look forward to working with you again and appreciate any recommendation you make.
Trustworthy with quick costumer service!
I got the asus rog 5 phone (global version) from this store and I’m absolutely happy. I’ve been using it a month now with no problem. Thank you!!!
6 July 2021
Reply from OneTech Gadgets
Thank you Despoina for your purchase
of Asus Rog phone 5 through our online store. We are glad to hear your experience was positive and everything is working well.
We appreciate your recommendation and hope to serve you again.
Amazing service and have used the…
Amazing service and have used the company on a number of occasions. I have also received complimentary repair services which was totally unexpected and very much appreciated. Highly recommend.
29 June 2021
Unprompted review
Reply from OneTech Gadgets
Thank you Andy for your glowing 5 Stars and support for our business. We try to go the extra mile to offer our clients a pleasant and memorable service. Your recommendation is much appreciated.
Great customer service, excellent tech!
I bought an Alldocube iPlay 40 tablet from OneTech Gadgets via Amazon. It was a decent price and was delivered really quickly.
Unfortunately the tablet was faulty and had an issue with the touch screen. I messaged OneTech and they got back to me straight away. They have a WhatsApp so the responses were really quick.
After trying to fix the problem over the phone it was clear there was a manufacturing issue with the tablet and they agreed to send me a replacement.
I posted back the faulty one and received the replacement a few days later. The new one works perfectly and it's a great tablet
I didn't get the person's name who I spoke to but they did a great job, excellent customer service. I'll be looking here first the next time I need to buy some tech.
24 June 2021
Unprompted review
Reply from OneTech Gadgets
Thanks Chris for placing order through our Amazon store. We are glad to have resolved the issue with your tablet. It's our aim to provide second to none customer service and prompt after sales support. We greatly appreciate your business and any recommendation you make to others.
OneTech Gadgets customer support
Reply from OneTech Gadgets
Dear Egidijus,
Thanks for using our eBay store to place your order. We are glad to hear you are happy with our service. Hope to deal with you again soon.
It was by far one of worst services…
It was by far one of worst services ever experienced. My old phone broke and I had no other phone. When placing the order, it was clearly mentioned that I would receive the phone in 3 days time, for which I also paid an extra amount for faster delivery. However, it took around 15 days to have the phone delivered. What was worse was that it took 3 days, for these guys to inform me of the delay and the reasons for the same. Basically, on the day I was waiting for the delivery of the package, I rather received a message saying that it will take 15 days to deliver. Worse than that, they tried to give me an excuse that they were trying to reach me on phone. Seriously, only if I had my old phone in working condition, why would I even order a new phone. Part of common sense!!
20 May 2021
Reply from OneTech Gadgets
Dear Vishal Pandey,
Thanks for your feedback. We checked your order details and found you placed the order on eBay on 18 April which was Sunday and your delivery address was in Belfast N. Ireland. You ordered Asus ZenFone 7 from our eBay store. Our eBay team contacted you immediately during working hours on your phone number provided in the order to inform you that delivery time is between 10-15 days to Belfast as we need to dispatch your order from the EU warehouse. Your phone number was not reachable so we left a message on eBay. Asus stopped doing this model and it was not available in the UK anymore so we had to arrange this for you from our supplier's Warehouse in the EU. You also contacted us on WhatsApp support from your friend's mobile where we kept you informed regularly.
Your order was delivered within 10 working days.
Your messages on WhatsApp indicated you were happy with our customer service however your poor review doesn't reflect that. Your last message on WhatsApp was, "Yes, finally it arrived. Thanks for all your support and swift responses!"
We are disappointed that despite all our efforts and regular communication you rated us poorly which is not a true reflection of the service we provided to you.
When you place an order online you need to carefully read the sellers shipping policy which mentioned that the seller is not responsible for any delays caused by logistics. You also need to bear in mind that due to Pandemic all couriers are taking extra time for delivery and your address was in Belfast N.Ireland which takes a long time for delivery than in England. All this was explained and communicated to you and you agreed to wait. You have to be fair and appreciate the efforts that our customer service have put in processing and delivering your order and not blame us for the delay in shipping which we are not responsible for. We take pride in offering the best customer services to all our valued customers but understand it's not possible to please everyone at all times.
OneTech Gadgets Customer Support
Great service very patient and polite…
Great service very patient and polite and great at there work highly recommend one tech gadgets.
Thomas walsh
19 May 2021
Unprompted review
Reply from OneTech Gadgets
Thanks alot Thomas Walsh for using our services. We hope to serve you again and highly appreciate your business and recommendations.
Replaced my OnePlus 6t back cover
Replaced my OnePlus 6t back cover. Very professional with a quick turn around. Also gave me some advice as he had noticed damage to the inside of my phone from cooking in the kitchen. Would recommend to others!
19 May 2021
Unprompted review
Reply from OneTech Gadgets
Thank you NBM for your valuable business 🙏 We hope to serve you again in future and appreciate your support and any recommendations you make.
A very positive experience.
Repaired a broken screen and replaced battery on mobile phone. Parts had to be ordered and arrived a few days later. Repair was completed within a few hours using manufacturers original parts - not inferior generic screen offered elsewhere. A very positive experience from first telephone contact through to collecting repaired item.
3 May 2021
Unprompted review
Reply from OneTech Gadgets
Thank you John Mann for sharing your experience and leaving glowing 5 🌟🌟🌟🌟🌟 review. We look at to serving you again in future and appreciate your time and any recommendations you make.
Excellent prompt service
3 May 2021
Unprompted review
Reply from OneTech Gadgets
Thanks Richard for using our services. We value your business and appreciate any recommendation you make. 🙏
Great customer service and good quality!
I was not in favour of online shopping. Most companies wont deliver best quality but onetech gadgets changed my mind. They came up with the best price with the best quality.
Recommended!
15 April 2021
Unprompted review
Reply from OneTech Gadgets
Thank you Maria Gomez for placing order with onetech gadgets store. We are absolutely delighted to hear you're satisfied with our service. We would love to serve you again and appreciate any recommendation you make. Thanks once again for your valuable business 🙏
Excellent friendly customer service
Excellent friendly customer service. Ordered item was fair priced and delivered quickly.
12 April 2021
Reply from OneTech Gadgets
Thanks Tom for ordering Alldocube iPlay40 tablet from our store. We are pleased that you are happy with our customer service. We greately appreciate your business and any recommendations make.
Very good customer service
Very good customer service. Person who helped me with product arrival date and accessories for the product showed an interest in looking after me
31 March 2021
Reply from OneTech Gadgets
Thanks Mark for ordering Teclast M16 Tablet and case from our online store. We are glad that you are happy with our service. Your recommendation is much appreciated.
Brilliant customer service
Brilliant customer service. Very helpful and knowledgeable staff. Would definitely recommend.
19 March 2021
Unprompted review
Reply from OneTech Gadgets
Thanks Angie for using our service. We value your business and highly appreciate your recommendation.
Great customer service and staff:)
18 March 2021
Unprompted review
Reply from OneTech Gadgets
Hi Junko Niwa,
Thanks for purchasing POCO f2 pro Smartphone from our OneTech Gadgets amazon store. We really appreciate your business and recommendation.
Horrible
I bought a Oukitel K12 pro from this seller. The phone was at times very slow, and the bluetooth wasn't working at all, i tried it with 3 different handsets, no connection. I tested the phone a little late and on the 30'th day i requested a return label. Throu a mistake of mine the return option was no longer available so i asked for the return label by message. The seller answered the second day saying that 30 days have passed and he will not accept the return. So i disputed the transaction on paypal and i got a full refund.
Please remember it is not accurate that you must return a product in 30 days. What you must do is initiate the return procedure in 30 days. Those are 2 different things.
And if you fail to do so there are other options available such as paypal disputes or disputing the transaction with your bank, talking to your union or the citizens advice and even calling a lawyer as some offer a 30 min free consultation they will explain about the consumer protections rights act of 2015.
Overall the seller is good if the products are ok, and horrible if anything goes wrong as he does not know how to handle things correcty nor does he want to be fair.
15 March 2021
Reply from OneTech Gadgets
Hi Emilio Mendia,
Thanks for taking time to share your experience which doesn't reflect the true picture and other side of the story. You purchased Oukitel K12 6GB/64GB Smartphone from our eBay store on 7 December 2020 and after using it for 31 days left us message on eBay to provide you with return label. When we asked the reason of return you said, "it's not working. I'd like to return it and get a k13 instead" We requested details of what was not working, you wrote, it's slow and Bluetooth doesn't work. Please note we have all your messages saved as evidence. 6GB RAM phone is pretty fast and can not be slow unless you clutter your phone with too many large files and leave applications running in the background. Our eBay customer support provided you instructions to optimise the performance of your phone and also guided on how to enable and connect Bluetooth devices to your phone but you insisted you don't want to keep it and instead get a different model. It was clear at that point that there was nothing wrong with our phone but you simply changed your mind after using it for more than 30 days and expected us to accept returns for a used phone. You left us abusive and rude messages on eBay which eBay was made aware of. You subsequently opened a 'false chargeback claim' with your payment processor PayPal for "item not as described" on 5 February. Since ebay didn't allow you to open return because it was outside the 30 days window, you opened a chargeback claim with PayPal whose return policy is more lenient than ebay even when items don't qualify for return they will still side with buyers and override Consumer Rights Act 2015 for 30 days return policy. The question arises, if the phone you received was not as described then why did you still continue using it for more than 30 days?? It's apparent you made a false chargeback claim because our phone had no discrepancy or manufacturing fault. Several other happy customers purchased this phone from the same batch and had no complaints at all. All our phones go through QC (quality control) in the warehouse before they're sold to ensure customers get fully functional and defect free products. Despite all our customer support you sent us abusive messages on eBay. When you returned the phone we tested again but found no such issues that you mentioned. It's clear you milked the system to get desired results when we refused to exchange the phone with Oukitel K13.
We take pride in offering the best customer service to all our valued customers but don't tolerate any abuses. We work very hard round the clock and try our best to address all genuine concerns and resolve matters amicably but don't appreciate any abusive and manipulative behaviour. Consumer Rights Act 2015 clearly mentions that you are entitled to return electronics product within 30 days if it's faulty or not as described. You can also return your product within 30 days for other reasons provided it is still unused in original packaging and can be sold as new. In your case the phone was neither faulty nor had any discrepancies. You returned a used phone to us without authorisation. As a seller we are at total loss as we sold you a brand new fully functional phone, paid for DHL shipping out of our own pocket, answered all your rude messages politely yet ended up losing money and got this unfair negative review which we don't deserve. You have acted unscrupulously to make fraudulent chargeback claim which we will report to both eBay and PayPal.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.