One Sure Insurance Reviews 

2,825
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely polite, friendly, and always willing to go above and beyond to resolve issues quickly and efficiently. Consumers note that knowledgeable advisors provide clear explanations and make the entire policy setup process remarkably smooth, stress-free, and extremely easy to handle. Some reviewers were not happy with the high cancellation fees and unexpected extra costs associated with ending their policies early. Some people also felt that waiting times to reach customer support were quite long and experienced some occasional difficulties regarding phone communication.

What people talk about most

Customer service

People report positive experiences with customer service, noting that agents are polite, professional, and... See more

Service

Customers had positive experiences with service, often highlighting friendly staff, smooth processes, and... See more

Price

Customers consistently note ambiguous experiences with price, as many reviewers highlight great savings,... See more

Response time

Consumers find response time to be ambiguous, with some reviewers praising quick and prompt service like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called Ryan Stafford from One Insurance he always provides an outstanding service, very polite and helpful, always goes out of his way. Looks at ways to help solve complex problems. The man is a le... See more

Rated 5 out of 5 stars

Had an issue with payment links which meant our policy was scheduled for cancellation which was alarming, but upon phoning up today and yesterday the team were happy to help, didn't spend too long o... See more

Rated 5 out of 5 stars

The lady who handled my call today, Rachel, who handled my call today was very polite, professional and easy to understand. Whilst i was on hold she also kept re-connecting to me to let me know what w... See more

Rated 5 out of 5 stars

Becky really went above and beyond to get our new car insured on our existing policy in double quick time prior to picking it up and going on holiday. She efficiently organised our cover and was reall... See more


Company details

  1. Insurance Agency

Written by the company

Since One Sure was set up as an independently owned Insurance Broker’s back in 2005 we have become one of the fastest growing and indeed now one of the largest British, privately owned insurance broker’s in the UK. Our success has been achieved by embracing technology to help deliver a faster more efficient service to our customers but equally important it’s down to the comprehensive knowledge, professionalism and commitment of our staff that are all based here in the UK. We offer a range of insurance policies tailored to meet the needs of our customers. Our most popular lines are Car Insurance, Van Insurance, Motorbike Insurance, Scooter Insurance, Motor Trade Insurance and Home Insurance. We also have great rates on HGV Insurance.

Our 48-Hour Price Guarantee!

Found it cheaper elsewhere? We'll give you a 100% refund!

One Sure Insurance has a comprehensive, unbeaten price guarantee on all of our insurance policies. If you are able to find a cheaper like-for-like quotation after taking out an insurance policy with us; then we will price match, or issue a 100% refund - no questions asked!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(2,825)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tracy is the biz

Tracy was absolutely amazing, she got me a quote which others failed to do and carried out the whole process with courtesy, efficiency and complete professionalism, thanks Tracy

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I phoned up with a question ( in a bit…

I phoned up with a question ( in a bit of a panic) and Samantha dealt with it very professionally, re assured and happy now I spoke to Samantha, very good customer service skills and very polite 10/10
Would happily deal with her again.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I had an excellent experience with One Sure Insurance. Dean Smith was extremely helpful, professional, and patient throughout the whole process. He explained everything clearly, answered all of my questions, and made arranging my insurance quick and stress-free. I highly recommend One Sure Insurance for their outstanding customer service. Thank you again for all your help!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Thomas Carter | Excellent

Thomas Carter dealt with my policy amendment today and I can genuinely say he made the process easy to complete. He was efficient and polite, a credit to One Sure !
5 stars. Thank you.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with One Sure…

I had a great experience with One Sure Insurance. The whole process was quick and straightforward, and the customer service team was friendly, professional, and very helpful. They explained everything clearly and answered all of my questions, making it easy to choose the right policy. I would definitely recommend One Sure Insurance to anyone looking for reliable service and competitive prices.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I had lost my documents and had trouble…

I had lost my documents and had trouble login in ,thanks to Thomas Carter he got me sorted without any dramas very patient and freindly, have been with this company for many years and always had brilliant service thanks guys

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Tracey

Tracey, was absolutely amazing with myself and my partner. I highly recommend this company and this absolute Diamond of a woman. Thank you so much again :-)

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff

Whilst my computer use is very basic Samantha was very patient and helpful helping me complete all relevant documents. Very helpful and good company

12 June 2026
Unprompted review

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