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3.2

Average

TrustScore 3 out of 5

5 reviews

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Rated 4 out of 5 stars

happy

Have been with them a year .our area has bad internet signal but onestream have been really helpful and havent had anything to complain about

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Gone with the rest

Been with them 4 years. Was fine initially. Easy phone calls to UK call service. Now they’ve joined the bandwagon and we try to speak to a foreign one. They take hours to answer but tell you to use live chat. This also takes hours. Trying to cancel contract for when it ends they don’t like it! It’s taken more than a week. Now they want the router returned but the t&c’s say only when cancelled before contract end. Somebody has misinterpreted I believe . I’m at the end of my tether nobody to contact email never answered complaint not given accurate procedure . Disgusting

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Inconsistent broadband so I need to…

Inconsistent broadband so I need to switch providers. I have just three months left on my contact. I appreciate I owe the outstanding 3 x £28. I am now told that on top of this I have to pay £275 cancellation fee!!!!!! I’m trapped and extremely hacked off. Cannot recommend this company at all

11 July 2025
Unprompted review

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