Go somewhere else or get your bathroom done
Really not worth any stars.
In January 2023 my wife and I ordered what was to be our dream kitchen, from one stop kitchens in Hillington, Glasgow, at £25250 , an enormous amount of money as I am retired and my wife is disabled.
We were told by Russell and Paul, who I believe are joint owners, that they had worked for various kitchen companies and were never happy with the aftercare so they started their own business, one stop kitchens.
Both of them couldn’t be anymore friendly/ helpful at this time.
Ordered the kitchen paid our deposit and given a start date of 20/02/23 to be completed by 10/03/23, On 16th Feb went back into showroom and paid the outstanding balance , all through our previous meetings Russell had assured us that if anything went wrong it would all come back on him, The date arrived and the rip out and install started. All was OK for about the first week and then cracks started to appear/ things just not right/ units not matching / different faces , grey not white as ordered/ bad finishing/ units and doors delivered defective, having to wait for new doors etc.
When we started to complain Russell became that different person, he became the person that he saw at other kitchen companies who didn’t care about the customer, well that’s actually a lie, he cares until he gets your cash and until something goes wrong,then it’s I have your cash and off to the Bahamas for a fortnight the one that lies through his teeth when he says “ if anything goes wrong the buck stops with me.
Their fitter Stevies answer when anything went wrong, didn’t fit properly was “ what do you want me to do about it”
To cut this review to a point it is now nearly 5 months later, 13/07/23 and our kitchen is still not complete ,they have sent me a text to say they have washed their hands of us, well they have got our £25250,
Basically we can’t tell you not to use One stop kitchens, but would strongly advise you not to, but if you do , get everything they tell you in writing,in triplicate signed in their blood , witnessed by a lawyer.
Far from finished with one stop kitchens we are now in the process of speaking to a lawyer and taking the company to court.
20 February 2023
Unprompted review