Brilliant experience! I ordered quite a few items from this shop and initially had issues with delivery SOLELY because of the awful delivery company DPD. It really wasn’t one stops fault. After speak... See more
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These people know what they are talking about. I shopped around before deciding to use one stop grow shop. They answered every question i asked and tyey are honest they dont try and sell you lots of s... See more
Wow! What great customer service...had to return a light which failed after 18 months, it was covered under manufacturers warranty. Although OSGS could have said its my responsibility to contact manu... See more
Excellent customer service (Amy couldn't have been more helpful). Very impressed with the quality of products and as ever, their prices can't be beat. Overall I'm vey happy with the service and will c... See more
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Company details
Written by the company
The UK's #1 Hydroponic Specialists based in Stoke & Cannock. We offer you the best customer service in the hydroponic industry, leading the line in service and putting our customers first. We stock the biggest range of products in the UK, giving you everything you need to get up and running quickly, providing you with the highest quality products on the market. Need a hand with anything? Get in contact with our customer services department via our "help" button, located at the bottom of our website. Need advice on the products you've purchased? Give us a call! Stoke: 01782 749955 Cannock: 01543 477 677 Customer Services Support Times Monday to Friday: 9:00am - 5pm Saturday: Closed Sunday: Closed Customer Sales Support Times Monday to Saturday: 9:00am - 5pm Sunday: Closed
Contact info
Dewsbury Road, ST4 2TE, Stoke-on-Trent, United Kingdom
- onestopgrowshop.co.uk
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Brilliant customer service
Brilliant customer service
Got my order very quick and they replaced my damaged item as soon I contacted them and it was delivered next day !! Brilliant lads at one stop grow shop, would highly recommend!!
13 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon.
Thank you so much for providing this 5* review regarding your recent experience with us.
I am really glad that you got sorted in quick time.
Have a wonderful day from us all.
Excellent customer service!
Excellent customer service!
I had a delivery turn up damaged due to the couriers 'gentle' handling.
After a quick email a replacement was sent out immediately. Very pleased with this.
Thanks Renate!
11 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon,
It was my pleasure.
I am really happy you got such a positive experience and thank you so much for taking the time to post this 5*.
From us all at OSGS have a brilliant day.
Had a problem with a pump the shop is…
Had a problem with a pump the shop is sending a new one i’ve used one stop for a number of years and I’m always happy with their service. This is the only time I’ve had a 40 product but they are sending a new one to replace it.
14 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon Peter,
We are so pleased to read your lovely 5* review!
We are so pleased that your issues was quickly resolved in a timely, professional manor! We love to make sure all of our brilliant customers have a brilliant experience with us!
We hope you have a wonderful day and weekend from all of us at OSGS!
great customer service
great customer service, had a problem with a late dispatch but was resolved very quickly and was caught up the whole way thanks to kieran! maintained contact the whole time to reassure me and was here within the next day of being dispatched. fantastic company and great customer service will definitely use again.
10 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon Wes,
Thank you for leaving this fantastic review for our lovely Keiran.
Keiran, will always go above and beyond for all customers he contacts, he will make sure that you feel at ease and have a relaxing experience with us.
We hope to see you again soon, for the mean time have a lovely day!
Employee of the week award goes to…..Kieran from one stop grow shop!
Wanted to say a huge thank-you to keiran at the one stop grow shop for going above and beyond helping me to purchase a couple of lights! He managed to find them for me when online were saying sold out everywhere! And if that wasn’t enough - he talked me through my order online as I was having trouble purchasing! What a guy! Thanks again Kieran for being so helpful and cheerful with it and not making me feel stupid! Wished everyone was as lovely as you!
Tanya
11 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon Tanya,
Thank you for leaving our wonderful Keiran such a wonderful review!
Keiran is a huge asset to the company, with his lovely bubbly attitude to everyone he comes across, he will always do everything that he can to make sure all customers he touches base with have a brilliant experience with us here at OSGS!
He will give you professional advise without any judgement or awkwardness, he is pretty amazing we have to say!
We hope to see you again in the future, for the mean time have a brilliant weekend from all of us at OSGS!
Would use again, good communication from them
Had a delay but emailed to tell me and then made sure I was updated on tracking info and they sent the item next day for free to make up for the delay..happy days would def order again..
11 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon.
Thank you for taking time to leave this lovely review!
We will always go above and beyond for all customers, we want to make sure that all of our brilliant customers are still taken care of even when we are experiencing delays.
We look forward to seeing you again in the future, for the mean time have a wonderful weekend from all of us at OSGS!
i had a little problem with delivery…
i had a little problem with delivery ,but keiran at customer services sorted it for me straight away and kept me updated step by step, nothing to much trouble.
7 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon,
Thank you for taking time out to leave Keiran a lovely review!
Keiran, is a absolutely wonderful gentleman who will always do everything that he can to make sure all customers have the best experience with us! He really does take care of the customers he speaks to!
We hope you have a lovely weekend from all of us at OSGS!
Excellent customer service dept
Excellent customer service dept.
I contacted the site for an update on my delivery and Kieran kept me in touch throughout, letting me know when it was dispatched, when it was with the couriers and again when it was out for delivery.
I really appreciated the updates and would definitely recommend.
10 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon,
Thank you for taking time out to leave this excellent review!
We are so happy that you had the chance to speak to our brilliant Keiran, he will always go above and beyond for all customers. He is a absolute asset to the company!
We hope to see you again in the future!
Outstanding in all areas
Outstanding in all areas, I can't fault onestop at all, the staff are very friendly,polite, and knowledgeable. Stock is brilliant as is the delivery. I won't shop anywhere else as these people are worth their weight in gold!
And a special thank you to Beth, gold star!
6 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon, Dan.
I am so happy that you have had such a great experience dealing with us.
We do try our very best to provide our customers with the best possible information.
Beth is a superstar and we really value her being in our team.
Thank you for taking time to write this review.
Have a wonderful week from us all.
what makes an experience great ...it…
what makes an experience great ...it starts with a problem .. and then the people your dealing with step up 110% to take care of the problem and get it sorted in time ...thats what makes an experience go from good to great .
6 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon.
What a lovely review!
We really agree with your sentiment and will do our very utmost for our customers.
I am sorry you had an initial issue but I am glad that you feel confident that even if you do, we will help you to get it sorted in quick time.
Have a truly wonderful week and thanks again.
Best grow shop ever
Best grow shop ever. Great price, excellent costumer care! The costumer service are the best in UK! I look forward for future business with them!
6 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon.
You don't realize how much joy you have provided by leaving this review.
We do want to be the very best in the country and even though we still have a way to go, knowing that you already feel this way is very wonderful.
We have the best team ever and it is a pleasure working here.
Thank you once again.
This company are a pleasure to deal…
This company are a pleasure to deal with.
Needed to return an item as I’d ordered the wrong thing and spoke with a lady called Beth who couldn’t have been more helpful or nice.
Highly recommend them.
6 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon, Alan.
Thank you very much for leaving this review for us based on your experience.
Beth is a fantastic team player and we all love her.
Really nice to read this and once again thanks.
Have a fantastic week from us all at OSGS.
I made a mistake in ordering and it was…
I made a mistake in ordering and it was resolved very quickly with one email sent. No fuss, and very helpful customer service (Beth).
4 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon Lis.
Thank you for taking time to leave us this wonderful review!
We are so pleased to see and hear that you have had the chance to meet our lovely Beth in customer service, she is wonderful at her job and will always help with any issues or answer any questions.
We hope you see you again in the near future, for now have the most amazing weekend!
avoid this seller
avoid this seller they advertise free postage on there water butt then email asking how you would like to pay the £50 delivery ......... yes thats right £50 for a plastic watter butt how outrageous ,never shopping here again
3 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon, Mike.
My greatest apologies for this mix up.
This item should not have been listed on our site for a delivery.
Due to the extremely huge size, this would need to be shipped using a pallet which is a cost that we have to pass on to our customers.
We really don't like having to ask our customers if they want to proceed or have this refunded due to this error, but as you can appreciate we could not absorb these costs ourselves.
It is a great shame you did not live closer to a store to collect this yourself to avoid the courier costs.
The item has now been removed for delivery.
Again my apologies.
Reply from One Stop Grow Shop
Good afternoon
Thank you for taking time to provide this 5* review.
It is very greatly received.
Have a fantastic week from us all at OSGS.
Great service thank you
4 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon, Alyson.
Thank you very much for taking the time out to provide this lovely 5* review.
It is greatly received.
Have an awesome week from us all at OSGS.
Great customer care
Great customer care, thanks Beth for handling my order so quick👍🏼
I recommend shopping with this site, real pros
1 June 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon,
Thank you very much for providing this 5* review, it is very greatly appreciated.
I have passed on the comments to Beth who is really pleased.
She is such a star.
From us all at OSGS have a wonderful week.
Not as good as they were.
Used onestop quite a few times in the past with no issues, lately the same can’t be said. The only thing holding this business together are the customer service people.
Ordered 4 oscillating monkey fans, 4 manual ones arrived, got in touch with them and they told me they had 3 in stock, they sent them to me and one was a broken dirty return, one worked and one was missing. Their website still hasn’t been updated even though it’s incorrect and was told it would be rectified (2 weeks ago) but still isn’t.
All in all it feels like this company is going down the swanny and now I’ve finally sorted it all and had refunds, I definitely won’t be using them again.
9 May 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon, John.
I am so sorry that we have not hit the mark for you on this occasion.
We really do try our very best and I hate hearing that we were not more successful for you, leading to you not feeling confident enough to order from us again.
If you do decide to give us another go, please ring through and we will provide a code for you to get a bit of discount.
Again, my sincere apologies.
I’ve used one stop grow shop many times…
I’ve used one stop grow shop many times over the years and have always had a good service,products always delivered on time if not earlier. I recently ordered four 30cm saucers but received four 35cm in error. I emailed Keiran and explained the problem and he promptly dispatched four of the right size.all in all a great service and I would highly recommend One Stop Grow Shop to anyone.
28 May 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon Rowland.
Thank you for taking time out of your day to leave our lovely Keiran a 5* review.
He is a massive asset to the customer service team. Our customer service team are dedicated in making sure that every customer has a brilliant experience with us.
We hope to see you again in the near future, for the mean time have a brilliant day and weekend!
Superb customer service
Although there had been a mistake with the wrong product delivered, after contacting them we had an immediate reply and next day delivery of the correct goods.
We would definitely buy from them again.
24 May 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon Ernest.
Thank you for taking time out of your day to leave us a 5* review!
We are so pleased that your mistake got amended in a timely manor. We have a brilliant customer service team who are dedicated in making sure each and every customer has a wonderful experience with us.
We look forward to seeing you again in the future, for the mean time happy growing!
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