OneSelect Reviews 

Very good Customer Service. Prices were competitive. Easy to add your own meter readings via the internet. Highly recommended. 🙂👍

One Select tried to raise my standing order but when I said I was not happy and that it was not necessary they kindly changed their mind. Good listening to the customer.

The lady I spoke with was knowledgeable , polite , understanding and very pleasant. 5 star service would describe her.

Having read reviews on here I shuddered at the thought of having to ring them because they increased my direct debit a second time in as many months. However, the phone was answered within 4 minutes and the 2nd increase was cancelled by an extremely polite and helpful lady. 2 hours later I received an email confirming the amount and the date of the next payment. Couldn’t really ask for more. I’m very happy that I’ve switched to OneSelect. Cheap price, good website, easy to input readings, and good customer service.

The young person was very helpful and polite , and listened to my concerns about the rise in my payments .

Not too long to wait for an advisor to answer unlike many other energy companies, extremely helpful (especially Amaneet), efficient and knowledgeable of the system

I rang this morning because I couldn't get onto the website to submit my meter reading. The lady I spoke to was Nancy. She was absolutely charming and spent considerable time with me to solve the problem. Nothing was too much trouble for her and if I wasn't married and 60 years younger, I would have proposed to her on the spot.

I spoke to Sam after 2 months trying to resolve a problem with my account. Sam resolved the problem within 24 hours

I was with Oneselect for a year on a fixed tariff for both gas and electricity.

No problems during the year except that they tried the usual trick of trying to increase the D/D just as we approached the summer months when the usage reduces massively. To be fair they agreed to leave the D/D the same when the facts were explained to them. However, I had to phone them and wait in a queue for around 10 minutes listening to their irritating background music for this to be achieved.

When my contract expired and I switched to another provider my account was in credit. They sent me an account showing the balance and asked me to contact them to arrange repayment. Had I owed them money they would have debited my account under the D/D agreement so why they could not do it the other way round is a mystery. When I queried this ( having waited in a queue for another 10 minutes) I was given some waffle about my details possibly having changed and them having to confirm things before issuing the credit. Even the lady who had to spin this yarn sounded somewhat unconvinced herself.

In short, no problem with 90% of the service but spoiled by lack of proper system for refunds at the end.

This morning we spoke to Kornela who was very helpful and courteous to us. I am glad I have this opportunity to tell you. Customer service is one of the most important selling points for me to use a company, right up there with cost. Well done OneSelect!, make sure you take care of her.

Totally shocking operation.
This company have one of the worst customer services I have ever experienced.
Nancy was rude and unhelpful.
I would never recommend this company to anyone.
Yes they may be cheap. But everything comes a cost and unfortunately this is the service level.

Raised an enquiry about increase in monthly direct debit.
All was discussed, explained and reviewed to our satisfaction.
Member of staff was polite, understanding and keen to help.
Better internal communications in OneSelect might have avoided the problem in the first place.

This company are forever increasing the monthly direct debits, literally every couple of months. The increases are totally ridiculous , over inflated and bear no resemblance to reality. 50 per cent increase I one month and based on no actual data. What an outrageous scam!

Awful customer service. Emailed on 7th September and still no response (6th October). They have also increased my payments for 2 months running, although I am a very low user and my credit is growing. Avoid this company, despite their good prices

Simply the worst energy company in the world - do not use them

Nancy sorted my bills out efficiently politely , even though it was passed closing hours

Absolutely fuming!

This company enticed us in with a fair and affordable fixed price, one that suited our needs.

Out of nowhere we get an (rather unprofessional) email informing us our monthly bills will literally more than double!! This is despite providing monthly meter readings to reflect our low usage. We should actually be credited yet our bills will increase by over 100% by next month.

1- is this even legal to raise it so much? And how can we dispute it. Communication is poor to top it of.

Waiting on email reply but a complaint and discussions with energy ombudsman have already occurred.

After some bad experiences with energy companies in the past it is great to find one that answers the phone and sorts out your query quickly and efficiently. Good service.

I found service the most helpful and comprehensive.