OneNeighbor 

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Rated 1 out of 5 stars

Lawn service didn't show up for 5 weeks - no response from company. One of the reasons they cited for the no show was "raining" and it hadn't rained in Dallas for over a month. I cancelled six months... See more

Rated 1 out of 5 stars

So, took about 3 weeks or so for someone to come out. Once someone actually comes, he decides to mow my neighbors grass that was 12 inches high so they could charge the long grass fee. Then, he fai... See more

Rated 1 out of 5 stars

Unfortunately we were very disappointed with their services. We tried them 3-4 times and they roll over everything while mowing, tear up water cans, rain gutter extensions, don't clean up after thems... See more

Company replied

Rated 1 out of 5 stars

My credit card charges/prices went up with out notice and no consent sought whether or not acceptable to customers. Very bad service- several times they left wide tracks or uncut grass. No way to re... See more

Company replied

Company details

  1. Lawn Care Service
  2. House Cleaning Service
  3. Landscaping Service
  4. Pest Control Service
  5. Pool Cleaning Service

Written by the company

OneNeighbor allows homeowners to find, purchase, and manage home services as a group to drive significant cost savings and consolidate payments. OneNeighbor puts homeowners and neighborhoods at ease knowing they're receiving superior quality services.


Contact info


Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No services rendered waste of money

I was initially super excited to get a biweekly lawn mowing service that was not nearly as expensive as my local lawn mower companies but I guess it was too good to be true. I scheduled the lawn mowing to be every other Thursday but still have not gotten my lawn mowed. When I called customer service to ask when the lawn mowers would come by they told me they couldn’t tell me an exact time but that they will be here on Thursday. Well now it’s Saturday and our lawn still hasn’t been mowed. Complete waste of a sign up which was a bummer because I wanted to like this service so much.

8 May 2021
Unprompted review
OneNeighbor logo

Reply from OneNeighbor

Hi Fifi,

Thank you for taking the time to provide your feedback, this information is invaluable to us. We provide a 100% satisfaction guarantee, and we stand behind our promises.

I’m so sorry to hear that you had a poor experience with the lawn company who was servicing your property. It’s important to us that all of our customers have great experiences with the providers on our platform and receive a five-star quality service, every service.

We’d like to speak with you to learn more about your experience and resolve the issue to your satisfaction. Please contact me directly at wecare@oneneighbor.com. Thank you, we look forward to speaking with you!

Rated 5 out of 5 stars

I was skeptical at first because the…

I was skeptical at first because the price is too good to be true. But it is true. They came around 9am on the scheduled day. Finished in less than an hour. And the bill came after they finished the job. You don’t have to pay beforehand. Which is a plus for me. I’ll def use again.

6 May 2021
Unprompted review
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Reply from OneNeighbor

Thank you for the awesome feedback, Annie!

Rated 2 out of 5 stars

Poor communication skills

I have signed up with one neighbor to mow my lawn they came out the first and second time time for my third visit they don’t show up I have to send an email to find out they’re going to come out or not and they running late they show up the next day I had requested information on picking up the leaves never heard from them three weeks later they show up no notice now I’m waiting for my lawn service again they didn’t show up yesterday it’s already 430 and they’re not gonna show up today either and not even a email or a call or anything to notify that they’re not going be here very disappointed

30 April 2021
Unprompted review
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Reply from OneNeighbor

Hi Giovannella,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please contact me directly at Wecare@oneneighbor to rectify this experience. Thank you!

Rated 5 out of 5 stars

Great service

Great service, very reliable and friendly service. Highly recommend to all my neighbors

30 April 2021
Unprompted review
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Reply from OneNeighbor

Thanks for the kind feedback, Chris!

Rated 5 out of 5 stars

Great service at a great price through one neighbor…

Great service at a great price through one neighbor-used one neighbor to have my yard cut and manicured. The individual who came out is talented and worked very quickly and thoroughly and did a absolute great job on my yard. I highly recommend going through one neighbor to get things like that to make your life easier for an awesome price.

30 April 2021
Unprompted review
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Reply from OneNeighbor

Thanks for the kind review, Richard!

Rated 5 out of 5 stars

Impressed

Excellent service. Lawn looked great. I love that I got photos via app. Very impressed! Also very easy set up - almost immediate service after signing up.

30 April 2021
Unprompted review
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Reply from OneNeighbor

We thank you for your business, D!

Rated 5 out of 5 stars

this is my second time having my yard…

this is my second time having my yard cut with them the first time there was a mix-up but they came promptly out to fix the problem second time is great

29 April 2021
Unprompted review
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Reply from OneNeighbor

We are so glad you're enjoying our platform, Vanderlyn!

Rated 5 out of 5 stars

Great job

Great job! Very fast and efficient. My yard looks amazing.

29 April 2021
Unprompted review
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Reply from OneNeighbor

Thank you for allowing us to care for your property, Brandy!

Rated 5 out of 5 stars

This one neighbor service is best thing…

This one neighbor service is best thing since sliced bread. Easy to pick services needed for my home, great variety and options not commonly found anywhere else. Easy to modify changes are immediate. I use the lawn cutting service and can add services as needed. Great job cutting lawn and very competitive pricing. Would recommend to friend

29 April 2021
Unprompted review
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Reply from OneNeighbor

Thanks for the nice review, Dee!

Rated 5 out of 5 stars

Great experience with One Neighbor

My friend recommended one neighbor to me. With their well designed mobile app, it is so easy to manage and schedule services. It is very straightforward and tells you clearly all the details.

29 April 2021
Unprompted review
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Reply from OneNeighbor

We truly appreciate your business, Yi Ping!

Rated 4 out of 5 stars

This was my first time using…

This was my first time using OneNeighbor and the first time for this lawn crew to work on my lawn. They did a very well job and followed instructions. As they become more familiar with my property, I expect they will even be better.

29 April 2021
Unprompted review
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Reply from OneNeighbor

Don, we appreciate the kind review!

Rated 4 out of 5 stars

A job well done

Pleasantly surprised on the end result! I wasn’t home at the time of the service, but photographs were taken and emailed. The only complaint is they came a day late. Will definitely use them again!

29 April 2021
Unprompted review
OneNeighbor logo

Reply from OneNeighbor

Thanks for the awesome review, Jennifer!

Rated 5 out of 5 stars

First time

They mowed my lawn for the first time and it was exceptional! Great service and they even threw away some trash that was on my lawn. Great price for a great job. I would definitely recommend this service to anybody!

29 April 2021
Unprompted review
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Reply from OneNeighbor

Thank you for the kind review, Rojean!

Rated 5 out of 5 stars

My grass was a mess due to all the rain…

My grass was a mess due to all the rain we've received lately. One neighbor showed up and cut it without fuss or raising the stated price. It looks so much better now. Thanks.

29 April 2021
Unprompted review
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Reply from OneNeighbor

We appreciate your business, Rashann!

Rated 5 out of 5 stars

Great Service Great Price - updated

Super easy sign-up. Amazing price. If only I'd have discovered this sooner!!

Note added: This was written soon after sign-up. Ended up leaving service due to rapid price increases and poor service.

29 April 2021
Unprompted review
OneNeighbor logo

Reply from OneNeighbor

Thanks for the awesome review!

Rated 5 out of 5 stars

Had my first appointment with…

Had my first appointment with oneneighbor they showed up when they said they were going to be there and they were out of there very quickly they did an awesome job at an awesome price recommend him to anybody that is looking for someone to maintain your yard weekly

29 April 2021
Unprompted review
OneNeighbor logo

Reply from OneNeighbor

Thanks for the stellar review, Robert!

Rated 5 out of 5 stars

Amazing

The customer service was amazing. They mowed and edged up. It looked beautiful and we really appreciate it.

29 April 2021
Unprompted review
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Reply from OneNeighbor

We appreciate your business, Shawntae!

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