OneMove House Removals Reviews 

70
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Darren made the process smooth and simple. We had no experience of Onemove House Removals and all dealings were either over the phone, email or whatsapp. We were slightly anxious all would be well bu... See more

Rated 5 out of 5 stars

Fantastic service end-to-end. Darren responded quickly to my enquiries and arranged our move at short notice and at very reasonable price. He was brilliant at communicating all the arrangements. The m... See more

Rated 5 out of 5 stars

A very nice and friendly team who made the moving process a lot less stressful! They definitely go above and beyond. Prompt arrival, seamlessly loaded our items into their vans and had solution... See more

Rated 5 out of 5 stars

Careful, fast, incredibly helpful, kind, happy, knowledgeable, amazingly professional, 100% reliable. Wouldn't let us lift a finger. I don't know how to give higher praise. The whole process from star... See more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(70)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional service from start to…

Very professional service from start to finish, couldn’t have been more helpful. Turned up on time, I didn’t have to lift a finger both men did it all, loaded their van took contents to my daughters and off loaded the garden furniture put it all back together and a large bbq unit. Well worth using these guys, you pay for what you get and you certainly get first class job…go on what you waiting for give them a call. Thanks again.

29 April 2023
Unprompted review
Rated 5 out of 5 stars

The guys were great

The guys were great, they just got on with everything themselves loading our goods carefully ensuring no damage came to anything. The guys were kind enough to include a short drop off for some bits at nearby family's. Focussed, honest hard-working guys.

22 May 2023
Unprompted review
Rated 5 out of 5 stars

Made my life easy!

Booked a complicated move, with two separate pickup points, and a long journey at last minute. Got a decent price, fantastic service, and two absolutely amazing guys who just went with the flow and made everything easy. Highly recommend!

12 March 2023
Unprompted review
Rated 5 out of 5 stars

Guys from Oldham arrived on time

Guys from Oldham arrived on time. They were friendly, helpful, efficient and got on with the job straight away. They were thorough and did a tidy job and wouldn't hesitate to use them again in the future.

16 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent-professional and so helpful

Excellent from start to finish-they were so efficient and professional at getting in touch with me right from the enquiry stage, explained everything very clearly and made booking the job a very straightforward process. On the day of the move both Frankie and Bill were brilliant, they couldn't have been more helpful and friendly. Any move is a stressful process but they genuinely made it as stress free as possible-I would recommend them personally and this company overall in a heartbeat!

14 January 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. I would not even give one star. My mum emailed this company for a quote. I then took over booking the van and we gave a weeks notice. The guy who runs this sounded very professional. Assured me the van would arrive two hours before the time we had to legally vacate the property (1PM). On the day of the move, the van did not arrive. I telephoned at 11.15AM The guy said he thought I had booked for the afternoon. I said I had emailed him the time we had to be out of the house, like he requested. He said he would call back. He then called later to say the van had broken down and he was trying to get a replacement. (I did not believe him) I called him at 12:30PM to say the money has been transferred and we were going to get the key for the house. He said that he was trying to get another van and if there was any problems with late charges he would pay it. We had to fill our cars and move what we could. I called him again and he said he would have a van for 2:30pm - 3PM. The van arrived. The men who were subcontracted said that the 'boss' had forgotten about my booking. The van looked like it was on its last legs. The van left at just after 4PM. As we were still moving stuff out due to the delay we didn't leave the house until 5PM. The 'boss' was on the phone to me asking to be paid. I told him that I wanted it in writing that he would cover any cost issued to us by the buyers solicitors for leaving the house late, like he had told me on the phone. He said that, that was not the way to do business and that if he just wrote this job off we would not be able to claim on his insurance if anything was broken. I told him that as soon as I had an email I would transfer the cash. He sent an email saying that he would sort any issues with the estate agents. I emailed him back saying I wanted confirmation that he would cover any financial claim. He did eventually send an email but after checking, he addressed it to a random person - his way of not being held legally accountable as he did not address it to the correct person. I paid the balance as I was afraid of what he was capable of and obviously had the address of my parents. DO NOT USE THIS COMPANY.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

5 star service

5 star service! We couldn’t have been more impressed by the 5 star service we received from Bill and Spider Mike! They were prompt to arrive and then so fast and efficient, nothing was too much trouble. They went over and above the call of duty to get our sofa in through a window which they removed and replaced in the blink of an eye! We can’t thank them enough for their incredible care and attention and will definitely be booking them again to complete our move at the beginning of April. These 2 are incredible and real ambassadors for OneMoveHouseRemovals.

23 March 2022
Unprompted review
Rated 1 out of 5 stars

Extremely poor

Extremely poor, unreliable communication and service. Had to chase for a response all the time and promise was broken. Avoid!

Movers were impolite and careless: they left a large item behind at the pick-up address and had to return to get it after being told, which clearly caused significant delay.

It took over a week to get a response and reassurance that payment could be made by bank transfer, and not cash to the movers on the day. Movers were still demanding cash and the person who managed them was also rough on the phone asking for cash on the day.

Please avoid using this company. Their charge might be on the lower end but the entire process was extremely stressful and frustrating. Not worth it at all. AVOID!

2 July 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look