OneMain Financial Reviews 78,459

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 6,855 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making the service experience smooth and stress-free. Many people highlight the exceptional customer service, noting that representatives are knowledgeable, patient, and go above and beyond to assist with financial needs and explain processes clearly. The overall user experience is frequently described as quick, easy, and efficient, with many appreciating the prompt availability of funds and tailored financial solutions. However, some people were dissatisfied with aspects of the payment process, mentioning issues with automatic payment systems and unexpected credit inquiries. A few other people also felt that the loan approval process was inconsistent or that they were pressured to borrow more than desired.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, kindness, and helpfulness. Many... See more

Service

Customers had positive experiences with service. Many reviewers appreciate the hospitality and simplicity of... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Users describe positive interactions with the overall user experience. Many customers found the process to be... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers report fast funding and smooth transactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend OneMain Financial. They helped pay off my car loan and two credit cards, and also provided me with additional cash assistance. The process was very helpful and stress-free.🙌🏻 Joh... See more

Company replied

Rated 5 out of 5 stars

I have been a One Main client for a few years now,both secured and unsecured loans.my past 2 dealing were with Anthony ,in the Fort Gratiot,mi office,he was both professional,friendly,and well versed... See more

Company replied

Rated 5 out of 5 stars

My Loan Agent was extremely helpful in re-financing my present loan, she explained everything I needed to know and carefully covered each step of my signing the new contract. Funds were deposited i... See more

Company replied

Rated 5 out of 5 stars

Arlene was absolutely the best. She completely helped me more than I could have ever imagined or expected. She walked me through the whole process and when I made mistakes or needed to correct certain... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Financial Institution
  4. Loan Agency

About OneMain Financial

Written by the company


We look beyond your credit score to offer affordable loans.

$1,500 - $30,0002

Personal and Auto Loans

CHECK FOR OFFERS

Prequalified offers in minutes. Checking won't hurt your credit score.

Why so many people choose OneMain

  • Money as fast as 1 hour after loan closing3
  • Affordable, transparent loans
  • Fixed interest rate
  • Fixed monthly payments
  • No prepayment fees
  • 7-day Satisfaction Promise4

FIND YOUR BRANCH

Money for big and small needs

  • Household bills
  • Debt consolidation
  • Home and auto repair
  • Medical expenses
  • Vacation
  • Wedding
  • Almost anything you need 5


1 Real customer compensated for their time.

2 Not all applicants will qualify for larger loan amounts or most favorable loan terms. Larger loan amounts require a first lien on a motor vehicle no more than ten years old, that meets our value requirements, titled in your name with valid insurance. Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle. Highly-qualified applicants may be offered higher loan amounts and/or lower APRs than those shown above. Active duty military, their spouse or dependents covered by the Military Lending Act may not pledge any vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100. California: $3,000. Georgia: $3,100. North Dakota: $2,000. Ohio: $2,000. Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $11,000 for unsecured loans to all customers, $11,000 for secured loans to present customers. Maine: $7,000. Mississippi: $12,000. West Virginia: $13,500. Loans to purchase a motor vehicle or powersports equipment from select Maine, Mississippi, and North Carolina dealerships are not subject to these maximum loan sizes.

3 Funds within an hour after loan closing must be accessed by using a bank-issued debit card and are disbursed through the SpeedFunds® debit card network. Funds may also be disbursed by electronic deposit to the borrower’s bank account through the ACH network and available approximately 1 to 2 business days after closing or disbursed by check. SpeedFunds® is a registered trademark of OneMain Financial Holdings, LLC.

4All loan funds paid at closing to customer or paid on customer’s behalf (except any fees paid for lien placement) must be returned to OneMain Financial by debit card, certified check, cashier’s check, money order, or uncashed original OneMain Financial loan check within 7 calendar days after the Date at the top of the Loan Agreement. Personal checks cannot be accepted. Any OneMain Financial loan(s) paid off with proceeds of the canceled loan will be reinstated. If you financed the purchase of insurance or other optional products at the time of the loan, you have the option to cancel or keep your noncredit insurance product or membership plan. If you choose to retain these products, you will need to pay for the purchase. Any credit insurance products you purchased will be canceled with the loan.

5Loan proceeds cannot be used for postsecondary educational expenses as defined by the CFPB's Regulation Z such as college, university or vocational expenses; for any business or commercial purpose; to purchase cryptocurrency assets, securities, derivatives or other speculative investments; or for gambling or illegal purposes.

OneMain Financial Group, LLC (NMLS# 1339418) – CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by the Pennsylvania Department of Banking and Securities. VA: Licensed by the Virginia State Corporation Commission - License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153) – NY: Registered New York Mortgage Loan Servicer. Additional licensing information available on OneMain Disclosures.

For residents of the State of Washington only: OneMain Financial Group, LLC – Consumer Loan Company License – NMLS # 1339418.

For Housing Counselors in the State of Washington, please email us at the following link in regards to your customers loan modification status: REModifications@onemainfinancial.com. Please ensure your customer has provided us with authorization to work with you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78K reviews

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1-star

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Rated 2 out of 5 stars

I have gotten several loans from this…

I have gotten several loans from this company in the past and was in such good standing that they would even defer payments for me because I was such a good customer recently I tried to go back to them twice, and they have denied me both times even with my amazing history I am done. I will gladly give my business to somebody else.

28 May 2026
Unprompted review
OneMain Financial logo

Reply from OneMain Financial

We understand that working to improve your financial situation can be challenging, and we try our best to accommodate. Thank you for considering OneMain. –Scott | OneMain Social

Rated 5 out of 5 stars

A True Concern of What Concerns Me

The staff was very courteous and polite. The work environment was light and uncluttered. The salesperson that I worked with stay in contact with me ... was very patient ... and portrayed an air of real concern.

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for your kind words, Albert. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 1 out of 5 stars

I am truly disappointed

I am truly disappointed. I was pre-approved and even excited when my loan rep told me that not only could I get the loan but they would also pay off 2 of my credit cards. When I made my appointment to finalize the loan I asked if there were any other documents they needed aside from what I had already sent over. He said no just my car and title for collateral. Then I get there and the guy didn't even remember he had scheduled an appointment with me. On top of that once everything was almost finalized, He told me he needed my bank statements as proof of income. He did NOT tell me that was something I needed. I work for a small family farm so while I am paid on the books they pay me cash instead of a written check. I do however have pay stubs tax returns and was willing to have them call my employer to verify. I was told " this changes everything " if bank statements were that important why wouldn't he have told me in the first place? If I had known I wouldn't have wasted my time. Then to top it off there was no apology or suggestions of anything I could do to help the situation. I added full coverage to my car, a hit to my credit and spent an hour there plus and hour drive time all for nothing. How is it that i got approved as the main account holder on my 220k mortgagae with the info from my current job but can't for a 4k personal loan? I just dont get it. I felt brushed off throughout the whole process. So frustrating.

25 May 2026
Unprompted review
OneMain Financial logo

Reply from OneMain Financial

Hi Sarah. Our application process takes into consideration many different variables. We ask for additional verifications when we need to confirm identity, employment and income, among other factors. Please contact your branch for more information: spr.ly/OMFBranches –Scott | OneMain Social

Rated 1 out of 5 stars

Not impressed at all.

Not impressed at all.
I had to ask too many questions in getting loan signed.
Its also been 3 weeks and I have yet to see the supposedly credit payoff check posted to capital one. They are even calling me back to respond to my request for a tracer on why check has not posted to the account. Thats truly poor customer service. If the check to Capital One doesn't show up by Monday on my bill; i plan to reach out to VP of Operations for an investigator to find out why!!

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

This doesn’t sound like the typical OneMain experience. Our customer service team is available Monday-Friday, 8am-8pm EST at 800-525-0451. Thank you in advance for your patience - we'll be ready to assist you. –Scott | OneMain Social

Rated 5 out of 5 stars

The staff are friendly, helpful and kind.

The staff are friendly, helpful, and kind. The service is great,and the follow up was immediate. The staff are the best.
The teamwork is always awesome.
Cathy Clark
5-22-26

22 May 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for your kind words, Cathy. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 5 out of 5 stars

I’m very impressed

I have been very pleased with One Main. The process is very quick. The staff is very helpful and knowledgeable. I have just made my second referral and I’m sure I will make others.

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

Hi Linda. Putting customers first is what we’re all about. Thanks for the positive feedback. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 2 out of 5 stars

Wasted my time

Wasted my time

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

We understand that working to improve your financial situation can be challenging, and we try our best to accommodate. Thank you for considering OneMain. –Scott | OneMain Social

Rated 5 out of 5 stars

It was efficient

It was efficient, friendly and the "closing" was seamless. Professional and welcoming through the entire process from application to close. Same day direct deposit of my funds.

18 May 2026
OneMain Financial logo

Reply from OneMain Financial

Hi Sandra. Thank you for your kind words. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 5 out of 5 stars

Tyler is great

Tyler is great, that whole team is great. They are very detailed. I been with them for a while now and so far have no complaints. Ha k you

19 May 2026
OneMain Financial logo

Reply from OneMain Financial

Hi Kimyatta! We appreciate your awesome review about your experience with Tyler! We strive to provide excellent service to all customers. Thank you! –Scott | OneMain Social

Rated 5 out of 5 stars

The customer service rep was so helpful…

The customer service rep was so helpful and knowledgeable about the information I asked her about refinancing a loan, payment, and the benefits. She worked me up in a timely manner.

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for choosing us and for sharing your experience! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources –Scott | OneMain Social

Rated 4 out of 5 stars

One Main Experience

I enjoyed working with the young lady at One Main. She was funny, knowledgeable, and very professional.
What i also wanted to say that I needed more than $4,500.00.
I see on Credit Karma that I have offers of at least $10,000.
I was wondering if my loan can be increased.
The people at ONE MAIN were very nice. I just wish my loan was higher.
Thanks.

25 May 2026
OneMain Financial logo

Reply from OneMain Financial

We really appreciate you taking the time to leave such a positive review. We aim to provide an excellent experience for all of our customers and we are so happy that we were able to do that for you. Thanks again! –Scott | OneMain Social

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